Case study:
in 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.
TCM delivered accredited mediator training for a team of internal mediators within the ER team in Newcastle.
During the pilot period, mediation was delivered in over 100 grievances and disputes. BT Retail reported a successful resolution in 95% of which in turn delivered a reported saving of in excess of £200,000. An ROI for BT in excess of 1000 per cent.
in 2010, on the back of this overwhelming success, BT invited TCM to roll mediation out across the entire group - covering some 100,000 employees.
The training and implementation is now well underway and BT are embedding mediation within all aspects of their people and HR systems.

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International |
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TCM has trained mediators for the United Nations Industrial Development Organization and we continue to advise the UN on the role of mediation Click here for case study
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TCM has trained a team of internal mediators for the European Patent Office
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TCM trains mediators for UNWRA plus we deliver a wide range of training and suport for the organisation.
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FTSE 100 |
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TCM trains mediators for Marks and Spencer
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Other private sector |
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TCM is a preffered mediation provider for BUPA Wellness.
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TCM is a preffered mediation provider for HSBC. We have also trained mediators for the bank
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TCM was commissioned to establish an internal mediation scheme within American Airlines. This included setting up systems for co-ordinating mediation across the UK division of the airline plus training a team of 12 internal mediators to an accredited standard. "I wanted to thank you for the excellent mediation training that you delivered to us the other week. The feedback and post training discussion have all been extremely positive, in fact, one delegate said it was the best training they had ever received" Liz Godden, HR Consultant at AA |
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TCM trained internal mediators for Barclays Capital
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TCM has assisted with the development of an internal mediation scheme within Vodafone
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TCM has trained mediators for Superdrug
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TCM works closely with Royal Mail to provide a wide variety of mediation and dispute resolution services
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TCM has trained all of Severn Trent Water's HR team in mediation and dispute resolution skills in November 2007
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TCM provided Early Resolution Skills training for senior managers within Heathrow Express
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Olympus
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During 2009-2011 The TCM Group was invited to set up an internal mediation scheme within Topshop and Topman (part of the Arcadia Group). The response has been incredibly positive and the benefits of the scheme are already being shared across the group.
Building on this success, in summer 2011 TCM was commissioned by Arcadia Group to set up a mediation scheme covering all of the brands within the group. These include Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop and Topman. **In July 2011, Arcadia Group were shortlisted for the Personnel Today Award for Innovation in Dispute** |
TCM delivered its highly acclaimed 2 day investigation skills training to 36 internal investigators within the Co-op. The client was delighted with our attention to detail during the design and the delivery phases. We have also been commended for the outstanding outcomes that the training achieved. |
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Central Government and non-departmental public bodies (NDPB) |
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TCM is the only approved mediation provider to Her Majesty's Cabinet Office
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TCM has been awarded the contract to establish 2 mediation piliot schemes within the DWP.
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TCM is the approved mediation and training provider to the Department of Culture, Media and Sport
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Crown Prosecution Service
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TCM provides conflict management services for the Maritime and Coastguard Agency
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TCM provides conflict management services to the MHRA
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TCM trained a team of internal mediators for The Planning Inspectorate
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TCM provides conflict management services to The Royal Parks
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TCM trained 15 accredited mediators within the Labour Relations Agency (LRA) during 2007 and we assisted with the development of the LRA's mediation scheme.
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TCM provided high quality mediation skills training to managers within the DTI Insolvency Service
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TCM set up and we run the Ofcom mediation scheme
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Local Government |
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TCM provided high quality conflict management services to Leicestershire County Council
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TCM was commissioned to establish an internal mediation scheme for Croydon Council
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TCM provided mediation skills training for officers across the East Midlands Regional Local Government Association
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TCM has trained a team of accredited internal mediators for Hastings Borough Council
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TCM established an internal mediation scheme across Hounslow Council
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In 2008, TCM designed an internal mediation scheme for the City of London Corporation
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Leicester City Council was one of TCM's first clients. We trained mediators for the council and provided a variety of high quality mediation services
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TCM established the Milton Keynes Council mediation scheme in 2005 and we continue to support the authorities mediators
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Melton Borough Council
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TCM has trained accredited workplace mediators for Lambeth Council
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Richmond Council
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TCM has trained internal mediators for Camden Council
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TCM has trained internal mediators for Brent Council
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Barnet London Borough
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Royal Borough of Kensington and Chelsea
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TCM provided conflict management services for the District of Harborough Rural South Leceistershire
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NHS & Healthcare |
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Central Manchester and Manchester Children's University Hospitals
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TCM has trained mediators, established an internal mediation scheme and continues to provide ADR services to Chelsea and Westminster Hospital Foundation NHS Trust
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Guy's and St Thomas' Hospital
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Tower Hamlets PCT
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The Royal Marsden
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Addenbrokes Hospital
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Northumbria Healthcare NHS Trust
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Barts and the London NHS Trust
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During 2009, TCM has trained mediators within the BMA and we continue to work with the BMA to promote the use of mediation.
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Higher & Further Education |
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During 2009/2010 UCEA has commissioned the TCM Group to deliver the National Certificate in Workplace Mediation to its members across the UK.
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TCM was commissioned to establish a workplace mediation scheme within the University of Southampton
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Brunel University West London
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Keele University
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National Union of Students
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The London School of Economics and Political Science
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University of Teesside
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University of Cambridge
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Birkbeck University of London
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University Of Westminster
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University of East Anglia
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Kingston University
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The University Of Nottingham
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During 2007, TCM trained a team of 12 accredited workplace mediators for Salomons
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Police & Justice |
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During 2009, TCM has trained mediators across the Metropolitan Police. In particular, we have trained mediators within the Met's Professional standards department.
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During 2009, The TCM Group worked with a multi-disciplinary team of HR professionals; senior managers; and senior police officers within Hertfordshire Police. Our aim was to develop an internal mediation scheme which would reduce the negative impact of conflicts and disputes within the Force.
Our activities included training a team of accredited mediators; training HR and managers in mediation skills; plus we developed a bespoke mediation scheme case management system which is now fully integrated across the Force.
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Leicestershire Police
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TCM delivers mediation services within Thames Valley Police
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Kent Police
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TCM has establihed an internal workplace mediation scheme within Merseyside Police
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Crime Concern
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NGOs & Charities |
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TCM has trained mediators for the British Council
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TCM has trained mediators for CAFOD
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During 2008/09, TCM developed an Integrated Conflict Management Framework (ICMF) for sections and structures across the AI movement.
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TCM trained a team of internal mediators for the Commission for Racial Equality (CRE)
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TCM supports the use of mediation within the Family Service Units
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TCM trained mediators for the Imperial War Museum
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Portsmouth Mediation Service
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Pentahact
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Skillshare International
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Mediation in Kirklees
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SCDT
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TCM has trained mediators for Tate Britain
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