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Transforming TCM...
...during October 2009, Total Conflict Management (TCM) changed its name to The TCM Group. Our new name reflects the exciting expansion of mediation services being delivered by our team of expert mediators and trainers
The TCM Group has a new logo and a crisp new look. Watch this space for further developments or contact us to ensure that you receive our newsletter - VOICE.
...during October 2009, Total Conflict Management (TCM) changed its name to The TCM Group. Our new name reflects the exciting expansion of mediation services being delivered by our team of expert mediators and trainers
The TCM Group has a new logo and a crisp new look. Watch this space for further developments or contact us to ensure that you receive our newsletter - VOICE.
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Quality is at the heart of TCM
Quality is the very basis on which the business is formed.On the day that TCM was created, the company developed its first quality system for delivering mediation services. Since that time, every development within the company has been made with our 5 simple pledges in mind (see the right hand box)Professional Mediators'Association
"The Professional Mediators' Association promotes excellence in all aspects of civil, business, workplace and employment mediation."
In September 2007, TCM launched the Professional Mediators' Association (PMA). The PMA now has over 500 members, all of whom are practising mediators. The PMA is the standard bearer for professional mediation and it delivers a wide range of quality services:
- Professional mediator standards which all members must subscribe to.
- Professional mediator development events and seminars.
- An online mediator forum - Mediation Connect.
- Access to exclusive materials and resources.
Accreditation
At TCM, we are constantly updating our quality assurance systems and achieving accreditation. These are listed below:
Investors in People (IIP) |
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Committed |
Civil Mediation Council (CMC) |
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Registered |
Open College Network (OCN) |
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Accredited Training Centre and accreditation for (National Certificate in Workplace Mediation) |
Institute of Leadership and Development |
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3 courses accredited Practical Mediation Skills Practical Investigation Skills early Resolution Skills |
Professional Mediators Association (PMA) |
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Fully accredited |
Quality assured from TCM
All of TCM's services and activities are offered on the basis of three simple but unique beliefs:
- Prevent
- Resolve
- Transform
From our early resolution skills training for managers to the development of internal mediation schemes - Preventing conflict, Resolving disputes and Transforming relationships is at the heart of everything that we do.
