Quality Assured

Quality is the very basis on which the business is formed. On the day that TCM was created, the company developed its first quality system for delivering mediation services. Since that time, every development within the company has been made with our 3 simple pledges in mind (see the right hand box)

Professional Mediators' Association

"The Professional Mediators' Association promotes excellence in all aspects of civil, business, workplace and consumer mediation."

In September 2007, TCM launched the Professional Mediators' Association (PMA). The PMA now has over 500 members, all of whom are practising mediators. The PMA is the standard bearer for professional mediation and it delivers a wide range of quality services:

• Professional mediator standards which all members must subscribe to.
• Professional mediator development events and seminars.
• Access to exclusive materials and resources.

Accreditation

At TCM, we are constantly updating our quality assurance systems and achieving accreditation. These are listed below:

Investors in People (IIP)		Committed
Civil Mediation Council (CMC)		Registered
Open College Network (OCN)		Accredited Training Centre and accreditation for (National Certificate in Workplace Mediation)
Institute of Leadership and Development		3 courses accredited Practical Mediation Skills Practical Investigation Skills early Resolution Skills
Professional Mediators Association (PMA)		Fully accredited