BT mediation scheme
Case study:
in 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.
TCM delivered accredited mediator training for a team of internal mediators within the ER team in Newcastle.
During the pilot period, mediation was delivered in over 100 grievances and disputes. BT Retail reported a successful resolution in 95% of which in turn delivered a reported saving of in excess of £200,000. An ROI for BT in excess of 1000 per cent.
in 2010, on the back of this overwhelming success, BT invited TCM to roll mediation out across the entire group - covering some 100,000 employees.
The training and implementation is now well underway and BT are embedding mediation within all aspects of their people and HR systems.
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I joined this course expecting to gain a good understanding of mediation and its basic principles. This course has fully achieved my expectations as the trainer was very engaging and knowledgeable and I really enjoyed the practical examples. This course was extremely useful and I found it practical engaging and rewarding. As an HR manager I now feel more confident to apply these skills in my workplace.
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Lucy Carter, HR Manager at IPG Mediabrands
HR as Mediator & Peacemaker, April 2013
HR as Mediator & Peacemaker, April 2013
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I chose The TCM Group on the back of a recommendation from my line manager. The course material was excellent, the course was very interesting and we all received excellent tips and insight. As a result of this training, I know feel more confident to deal with uncomfortable situations at work. I would definitely recommend this course to people who are unconfident managing difficult conversations or tackling negative behaviour.
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Elizabeth Pilliere, Team Leader at the Museum of London
Managing Difficult Conversations, March 2013
Managing Difficult Conversations, March 2013
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I wanted to gain more knowledge and confidence in order to handle difficult situations at work. This was fully achieved. TCM’s delivery was very professional and informative. A day well invested for my professional development.
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Sue Deane, HR Administrator at Global Infusion Group
Managing Difficult Conversations, March 2013
Managing Difficult Conversations, March 2013
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This is a great course, able to provide delegates with the confidence and skills to effectively mediate disputes and difficult situations. Thank you!
"
Jo Mutch, Senior ER Manager at Delloite
National Certificate in Workplace Mediation, March 2013
National Certificate in Workplace Mediation, March 2013
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This course was informative, interactive and overall I found it extremely useful. The trainer adapted the structure of the course to meet the delegates’ requirements. The course was fluid and the pace of training was just right.
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Maria Robinson, Human Resources & Risk Management at DHL
In-house Core Mediation Skills training, February 2013
In-house Core Mediation Skills training, February 2013
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I chose TCM based on their reputation for their quality of training. TCM’s course was thorough, enjoyable, in-depth and very useful. Overall a fantastic training session. Thank you.
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Kat Burrell, HR Officer - Europe at Masternaut
HR as Mediator and Peacemaker, February 2013
HR as Mediator and Peacemaker, February 2013
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There is more to mediation than I thought. This course gives you great insight and equips delegates with good and practical techniques. This was a very informative and interesting day for me. I would definitely recommend this course to my colleagues or friends.
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Karen Corish, HR Operations Manager at Morgan Sindall Plc
HR as Mediator and Peacemaker, February 2013
HR as Mediator and Peacemaker, February 2013
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A colleague of mine recommended the course and The TCM Group. I needed practical skills to facilitate difficult conversations at work. This course has fully achieved my expectations and has provided me with more confidence. The standard of training and the knowledge of the trainer were excellent.
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Rebecca Ryan, HR Advisor at Chelsea & Westminster Hospital NHS Foundation Trust
Practical Mediation Skills, February 2013
Practical Mediation Skills, February 2013
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I chose TCM because they offer real value for money compared to other providers. This course was interesting, informative and overall extremely useful for my career development. I feel more confident and more comfortable to put the skills I have learned in practise. I will definitely recommend this course to my colleagues.
"
Anna Stretton, Regional HR Advisor at Alliance Medical
Practical Mediation Skills, February 2013
Practical Mediation Skills, February 2013
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This course is just brilliant. I enjoyed the frequent role plays and the trainer’s tips and feedback. This course has exceeded my expectations. I feel as though I am ready to practise a real mediation session. TCM are a very professional organisation, able to provide delegates with valuable skills, practise and confidence for becoming a successful mediator.
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Stacey Baptiste, HR Advisor at DHL
In-house National Certificate in Workplace Mediation training, January 2013
In-house National Certificate in Workplace Mediation training, January 2013
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Thank you for a great course and a good delivery. The content, the learning exercises and the role plays were excellent. The trainer was very good and I thoroughly enjoyed the learning experience.
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Trinity Stewart, HR Advisor at Buckinghamshire Healthcare NHS Trust
In-house Core Mediation Skills training, January 2013
In-house Core Mediation Skills training, January 2013
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I chose TCM because the course content, dates and price were just right. I needed to develop a better understanding of the investigation and interviewing process. This course exceeded my expectations. The trainer was very knowledgeable, engaging and open to the delegates’ needs. I would definitely recommend this course to a colleague or friend.
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Rebecca Webber, HR and L&D Co-ordinator at NHS Midlands & East
Practical Investigation and Interviewing Skills, January 2013
Practical Investigation and Interviewing Skills, January 2013
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This is an amazing course. It was relevant, engaging and thought provoking. The pace of training was just right and the quality of the toolkits and handouts was excellent. I wanted to learn practical tools and to gain more confidence in order to be able to mediate by myself. This course has fully achieved my expectations.
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Emma Spurgeon, Senior HR Manager at Henderson Global Investors
HR as Mediator and Peacemaker, January 2013
HR as Mediator and Peacemaker, January 2013
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The course was extremely useful, informative and engaging. The pace of training was just right; the standard of facilitation and the quality of the handouts was excellent. I wanted to learn practical tools and techniques that could help me manage difficult conversations at work and this course has fully achieved my expectations.
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Rebecca Hardy, Senior HR Advisor at Chelsea & Westminster Hospital NHS Foundation Trust
Managing Difficult Conversations, December 2012
Managing Difficult Conversations, December 2012
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I wanted to cover all the basics and gain more confidence. This course has exceeded my expectations. I really enjoyed leaning and practicing the different models and understanding how effective they are. The trainer was excellent and I think this course will prove to be extremely useful for my career development.
"
Jenny Rye, Head of Personnel at Services Sound & Vision Corporation
National Certificate in Workplace Mediation, December 2012
National Certificate in Workplace Mediation, December 2012
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This course was really informative and engaging. Practical training delivered by approachable & knowledgeable professionals. I now feel more confident to put these skills in to practice. TCM's training has fully achieved my expectations.
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Ellie Pike, HR advisor at Penguin Books
Core Mediation Skills, November 2012
Core Mediation Skills, November 2012
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Although I have been a team leader for a long time, I needed to improve my skill set. From attending this training, I expected to achieve the smooth running of the team with no conflict. This course has exceeded my expectations. I was provided with excellent advice and relevant examples and case studies. I really enjoyed the friendly and relaxed atmosphere and the quality of the handouts was very impressive.
"
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Pam Goddard, East Front Team Leader at Historic Royal Palaces
Managing Performance, November 2012
Managing Performance, November 2012
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We contacted The TCM Group because we needed to review the way that we deal with conflict and disputes in the workplace. We really needed to understand conflict and how to use mediation to achieve win-win outcomes. My expectations were fully achieved. I was extremely happy with the training provided, as a result of this training, I now feel more confident to use mediation in the workplace.
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Pippa Byrne, Head of HR at Hugo Boss
HR as Mediator and Peacemaker, October 2012
HR as Mediator and Peacemaker, October 2012
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This course covered all the necessary skills that every manager needs. It helped me understand why situations deteriorate and provided me with a clear framework and great tips and examples to use back in the workplace. Thank you for an engaging, enjoyable and eye opening course.
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Fionuala Bonnar, Project Manager at NHS North Central London
Core Mediation Skills, September 2012
Core Mediation Skills, September 2012
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This course was recommended to me by my manager. The course was fun, informative, practical, interactive and extremely useful for my role. I particularly liked the roles plays and the trainer provided us with great templates and examples.
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Mamta Kher, HR Business Partner at ASRA Housing Group
Practical Investigation and Interviewing Skills, September 2012
Practical Investigation and Interviewing Skills, September 2012
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I attended this course because I wanted to obtain the necessary skills and tools to be able to apply mediation in my everyday work in Sainsbury's. This course has definitely exceeded my expectations because I learned so much more about areas I didn't even know before. As a result of this training I feel more confident and capable to go back to work and apply everything I have learned.
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Ronald Andrade, Store Trainer at Sainsbury's Supermarkets Ltd
Core Mediation Skills, August 2012
Core Mediation Skills, August 2012
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I needed a course that could provide me with all the basics of mediation and plenty of confidence. I was pleasantly surprised as this course was so much better than I was expecting. It was very informative and the trainer was excellent. I particularly liked the role playing and group exercises.
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Sue Dymond, HR Manager at Glenside Manor Healthcare Services
HR as Mediator and Peacemaker, August 2012
HR as Mediator and Peacemaker, August 2012
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I wanted to gain more skills to help with issues at work and obtain more knowledge and a deep understanding about mediation. I chose to train with The TCM Group as my line manager highly recomended them. The training was excellent and this course has fully achieved my expectations and I am really happy that I have gained new skills. This was a fantastic course, I really enjoyed it and I would highly recommend it to anyony who wants to get into mediation or deails with conflict resolution.
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Natasha Purewal, HR Advisor at Enfield Homes
National Certificate in Workplace Mediation, August 2012
National Certificate in Workplace Mediation, August 2012
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I wanted to acquire more skills and to be able to practice mediation and network with other HR professionals. This course has fully achieved my expectations. It was extremely useful, thought provoking and I really loved the role plays. As a result of this course, I feel much more confident to use the skills and tools I learned in my organisation. I would definitely recommend this course to a friend or colleague.
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Sue Davies , HR Business Partner at University of Portsmouth
HR as Mediator and Peacemaker, July 2012
HR as Mediator and Peacemaker, July 2012
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I chose TCM on the back of a recommendation from one of my colleagues who had undertaken the course. Before I complete the course, I was expecting to gain a good understanding of what it takes to be a successful mediator. The course not only exceeded my expectations but I honestly think that this was the highest quality of training I have ever received. The pace of training was just right and I feel much more confident than before because of the role plays.
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Sharon Bloor, Senior Employment Law Consultant at RBS Mentor
National Certificate in Workplace Mediation, July 2012
National Certificate in Workplace Mediation, July 2012
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I was looking for a training course that could provide me with skills and tools to deal with workplace conflict and this course met all my needs & expectations. Really useful two days, which provided me with all the tools I need to deal with difficult situations at work.
The course was interesting, challenging and thought provoking! Extremely useful training with plenty of role play and participation. "
The course was interesting, challenging and thought provoking! Extremely useful training with plenty of role play and participation. "
Caroline West, Head of HR at Harbotte & Lewis
Practical Mediation Skills, May 2012
Practical Mediation Skills, May 2012
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TCM has really impressed me. This was a very helpful and informative course at reasonable cost, good time frame and convenient location. I now feel confident to use mediation to prevent bullying and grievance complaints.
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Gemma Powell, HR Officer at the Chemring Countermeasures Pains
Core Mediation Skills, June 2012
Core Mediation Skills, June 2012
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Great course,very informative and engaging. I would highly recommend it to a colleague or friend. There was a very good balance of theory and practical work.
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Emma Holden, HR Manager at the Ellior UK
HR as Mediator and Peacemaker, July 2012
HR as Mediator and Peacemaker, July 2012
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Does what it says, "core mediation skills" with added knowledge, confidence and expertise in resolving conflict. Excellent! The basic structure to follow in mediation provides confidence in a conflict situation that may arise in the future. I feel equipped to mediate.
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Helen Godliman, Senior HR Partner at the Rugby Football Union
Core Mediation Skills, April 2012
Core Mediation Skills, April 2012
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A good mix of presentation, exercise and discussion. This course was very helpful since it provided a useful set of tools. A very good reminder of things one should know.
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Julia Anderson, Departmental Manager at the Imperial College
Managing Difficult Conversations, April 2012
Managing Difficult Conversations, April 2012
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An informative and well paced course led by a knowledgeable and approachable trainer. "Core Mediation Skills" really met my expectations.
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Debbie Hartman, Head of HR at the Exeter City Council
Core Mediation Skills, April 2012
Core Mediation Skills, April 2012
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As a reasoned HR practitioner, I still learnt so much. I really liked the trainer and the activities kept me going.
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Sally-Anne Spooner, HR Director at Queen Mary's College
Core Mediation Skills, April 2012
Core Mediation Skills, April 2012
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Mediation is a way forward for the 21st century. This course was a real eye opener, I have gained new skills and I feel more confident about mediation.
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Mohammed Yeahya, Visitor Assistant and TU Rep at the British Museum
Practical Mediation Skills, April 2012
Practical Mediation Skills, April 2012
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The course provides essential skills for alternative resolution of disputes - it was really interesting and thought-provoking.
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Sally Froment, HR Business Patner at Essex County Fire & Rescue Service
National Certificate in Workplace Mediation, March 2012
National Certificate in Workplace Mediation, March 2012
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A truly insightful, empowering and relevant course. I can use these skills in a full range of work situations.
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Joanne Addington, Senior HR Manager at BGL group
National Certificate in Workplace Mediation, March 2012
National Certificate in Workplace Mediation, March 2012
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A very challenging course with a good balance of practical and theory. It demands hard work but you feel a great sense of achievement once completed.
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Linda Lawton, HR Director at LifeScan Scotland Ltd
National Certificate in Workplace Mediation, March 2012
National Certificate in Workplace Mediation, March 2012
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All of the group discussions enable us to learn from our peers' experiences. Thoroughly engaging and informative day, reinforcing best practices. The facilitator was responsive and flexible to our needs as delegates to ensure we got the best out of the session.
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Kathy Chillistone, HR Business Partner at Southern Housing Group
HR as Mediator and Peacemaker, March 2012
HR as Mediator and Peacemaker, March 2012
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TCM offers a very challenging, informative and useful experience. It is not only about theory, they also lay emphasis on practice to develop skills.
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Anne Scovell, Operations Manager at Identity & Passport Service
National Certificate in Workplace Mediation, March 2012
National Certificate in Workplace Mediation, March 2012
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Good pace, good demonstrations by the trainers. An intense course, but really valuable!
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Philippa Jane Carwardine, Human Resource Developer at Identity & Passport Service
National Certificate in Workplace Mediation, March 2012
National Certificate in Workplace Mediation, March 2012
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I have to say that the whole course, from the beginning to the end, was surprising and so informative. I thought I knew more than I did. It has opened my eyes.
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Denise Careswell, HR Manager at Travco LLP
Practical Investigation and Interviewing Skills, March 2012
Practical Investigation and Interviewing Skills, March 2012
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Meeting some managers from another region who are experiencing similar issues has forged new support networks.
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Helen Mansfield, Service Manager at Dimensions
Managing Difficult Conversations, March 2012
Managing Difficult Conversations, March 2012
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A very interesting course, hugely thought-provoking.
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Tara Polden, Service Manager at Dimensions
Managing Difficult Conversations, March 2012
Managing Difficult Conversations, March 2012
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I have now a cleaner understanding of what mediation is. I was nervous about the validity of role play, but it worked to tease out some of the pitfalls we can fall into. I will be able to use in a number of conflict settings that are not mediation.
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Debbie Whitehead, Organisational Design Manager at the Basildon Borough Council
Practical Mediation Skills, March 2012
Practical Mediation Skills, March 2012
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TCM has a great understanding of training in conflict management, a great training course for managers going through change and transformation.
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Brian Robinson, Operations Director at Dimensions
Managing Difficult Conversations, March 2012
Managing Difficult Conversations, March 2012
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It was really enjoyable and interesting. A definite complement to my coaching background. A hugely useful day, thank you!
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Judith Knight, Training & Development Manager at the Quality Assurance Agency
HR as Mediator and Peacemaker, March 2012
HR as Mediator and Peacemaker, March 2012
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I don't usually like role play but the practical elements were useful to gain an idea of what should/need/could be done.
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Tejal Patel, HR Officer at the Quality Assurance Agency
HR as Mediator and Peacemaker, March 2012
HR as Mediator and Peacemaker, March 2012
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A very good presentation and we had enough tools to adapt to our circumstances. The course was clear, full of examples and practical tips and we had some fun.
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Viu Haywood, HRBP (Rewards & Benefits) at Thames Valley Police
Core Mediation Skills, March 2012
Core Mediation Skills, March 2012
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The examples of mediation were really helpful in understanding my own experiences. I really enjoyed the day.
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Tina Verran, HR Business Partner - Employment Relations at the Thames Valley Police
Core Mediation Skills, March 2012
Core Mediation Skills, March 2012
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An enjoyable and well-thought course demonstrating new ways of dealing with disputes. Very helpful for anyone who has to line manage staff.
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Linda Jackson,Business Manager at Age UK
Practical Mediation Skills - February 2012
Practical Mediation Skills - February 2012
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A very practical course with lots to learn with excellent training and delivery. It will prove to be very relevant and useful back in the workplace.
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Jo Hillier, HR Advisor at Bracknell Forest Borough Council
Practical Mediation Skills - February 2012
Practical Mediation Skills - February 2012
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I would definitely recommend this course. The trainers were very knowledgeable and the training I received was tailored to my needs.
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Jayne Flower, LSA Manager at Sheffield College
Managing Difficult Conversations - February 2012
Managing Difficult Conversations - February 2012
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This course hits the spot for me. TCM training was ideal in my position as I was able to reflect and look at ways of improving my performance in the workplace.
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Patrick Newbauer, Service Manager at Dimensions
Managing Difficult Conversations, February 2012
Managing Difficult Conversations, February 2012
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I really appreciate the way this course made us really "think" about how we interact with others, what we see, read, make assumptions. Conversations can be very supportive or positive or negative.
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Carol Ausrin, Service Manager at Dimensions
Managing Difficult Conversations, February 2012
Managing Difficult Conversations, February 2012
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An excellent, relevant, training day during which I have been engaged, encouraged and involved throughout.
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Debbie Bull, Service Manager at Dimensions
Managing Difficult Conversations, February 2012
Managing Difficult Conversations, February 2012
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The tools the trainers have equipped us with are very transferable to everyday life and will help improving situations by active listening.
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Kyra Harwood-Lucas, Student Admin Manager at the University of Kent
National Certificate in Workplace Mediation, February 2012
National Certificate in Workplace Mediation, February 2012
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This course was exciting, engaging and very well structured. I particularly enjoyed the role plays and I think this course will prove to be extremely useful for my professional and personal development.
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Joanne Hayes , HR Manager , Translink
National Certificate in Workplace Mediation - February 2012 - In House Training
National Certificate in Workplace Mediation - February 2012 - In House Training
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The skills learnt will help me support our grievance and discipline cases. Nicole was wonderful, she paced the training just right. She was confident and very professional. She knew her stuff !
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Kim Littleboy , HR Specialist at BT
National Certificate in Workplace Mediation - February 2012
National Certificate in Workplace Mediation - February 2012
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Thank you so much for last Friday's refresher session - it was truly very special for me - you are an inspired facilitator and the group was very empathetic and supportive. After an unavoidable 5-year gap since I did my initial training, I realise that I have a lot to learn but am determined to rise to the challenge. I hope to see you and TCM again soon.
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Julia Moss, Board Member at 2 Norfolk Colleges
PMA refresher session - February 2012
PMA refresher session - February 2012
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We view TCM as the UK mediation specialists responsible for training our people in mediation. We welcome their commitment to quality and will endeavour to maintain good working practices with them. We are also looking into attending the `Professional Mediators Association`, where we feel the sessions on offer would provide even more added value.
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Philip Edwards, Employee Relations Manager at Marks and Spencer plc
In House Training - September 2011
In House Training - September 2011
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Fantastic training course with experienced trainers who were extremely encouraging throughout.
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Julie Bennet, Equality & Diversity Coordinator at the University of Kent
National Certificate in Workplace Mediation, February 2012
National Certificate in Workplace Mediation, February 2012
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Personally, this course really gave me confidence when dealing with conflict or difficult conversations. "Managing Difficult Conversations" is definitely a way to promote positive behaviour.
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E. Peart, Service Manager at Dimensions
Managing Difficult Conversations, February 2012
Managing Difficult Conversations, February 2012
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Overall an enjoyable day. Brendan managed to make a difficult workshop topic interesting and fun.
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Lisa Graham, Operations Director at Dimensions
Managing Difficult Conversations, February 2012
Managing Difficult Conversations, February 2012
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Visit Scotland has been very pleased with the professional approach of TCM trainers, and the training provided to date has been a great success.
The contribution of TCM to the training programme has been invaluable, especially in the degree of flexibility TCM have shown in developing both the mediation and investigation training courses in partnership with us, enabling us to obtain the right “fit” for our organisation and for Scotland. We are now looking to carry out further training with TCM in order for the team to develop and progress in the area of team mediation.
We look forward tocontinuing our successful working relationship with TCM,long intothe future. "
The contribution of TCM to the training programme has been invaluable, especially in the degree of flexibility TCM have shown in developing both the mediation and investigation training courses in partnership with us, enabling us to obtain the right “fit” for our organisation and for Scotland. We are now looking to carry out further training with TCM in order for the team to develop and progress in the area of team mediation.
We look forward tocontinuing our successful working relationship with TCM,long intothe future. "
Chris McCoy, Equality and Diversity Manager at VisitScotland
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Mediation is the way forward, helping people to come up with the solutions to their problems. The course was informative , interesting and I particularly enjoyed the two case studies.
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Jawing Kelly, Juvenile Liaison Officer at Ireland's National Police Service
The Skills of Mediation - In House course - January 2012
The Skills of Mediation - In House course - January 2012
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The trainers used various techniques during the course. I loved the fact that there were role plays, videos and case studies. It made the course so much enjoyable, fun and mediation is a skill for life.
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Juveline Liaison Officer at Ireland's National Police Service
The Skills of Mediation - In House course - January 2012
The Skills of Mediation - In House course - January 2012
"
David Liddle was very good, he provided real life examples and enabled the delegates to engage and share experiences. TCM offered excellent delivery and helped me to realise the healing power of mediation and its value. An extremely useful and informative course which I would recommend to friends and colleagues.
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Christina Ioannou, HR Business Partner at Sit-up TV
Mediation Eye Opener
Mediation Eye Opener
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A beneficial insight into mediation, the workshop was very though provoking and I will be following-up with further training.
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Carl Clarke, Senior HR Business Partner at Thomson Reuters Ltd
Mediation Eye Opener
Mediation Eye Opener
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I will absolutely recommend this stimulating workshop to friends and colleagues and I would love to do further training with the TCM Group.
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Martin Bishop, Operational Manager at The Camden Society
Mediation Eye opener
Mediation Eye opener
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This course was challenging but valuable for my professional development. We all received clear instructions from the trainers, excellent role play practice, slick presentations and everyone was involved at all times.
"
Chris Welch, Personnel Officer at Young & Co.'s Brewery plc
National Certificate in Workplace Mediation, January 2012
National Certificate in Workplace Mediation, January 2012
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Very useful with great teachers and learning teams. I am really happy I have acquired new professional skills. I also want to add the great support provided by The TCM Group in making mediation a cornerstone of our internal justice process.
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Cornelia Moussa, Director of Human Resources at UNRWA
National Certificate in Workplace Mediation, January 2012
National Certificate in Workplace Mediation, January 2012
"
The course was mindful of and aimed at the current difficulties we are now facing as a company. The trainer was very good at teaching us the skills needed and enabling us to practice with productive feedback.
"
Amy Farrow, Service Manager at Dimensions
Managing Difficult Conversations, February 2012
Managing Difficult Conversations, February 2012
"
The course was practical and very useful. The trainers were outstanding and provided us with a step by step practical methodology and advice to avoid all the possible pitfalls.
"
Michelle Grove, HR Manager at 3i Plc
Core Mediation Skills , January 2012
Core Mediation Skills , January 2012
"
Managing Difficult Conversations helped me to learn different ways to deal with one-to-one questions. The day went well and the trainer kept within the time scale without missing anything (well done!). So I gained knowledge from it, as from the joint conversations.
"
Sharon Jones, Service Manager
Managing Difficult Conversations, January 2012
Managing Difficult Conversations, January 2012
"
This course was both challenging and rewarding and has completely changed my perception of conflict - conflict can be good ! I liked the different styles and the interactive way in which the modules were taught. Both tutors (Claire & Elaine) were inspiring and motivating.
"
Shellane Clapham, Quality Officer at the London Metropolitan University
National Certificate in Workplace Mediation, January 2012
National Certificate in Workplace Mediation, January 2012
"
A stretching training experience, but the feeling of new paths opening in managing workforce issues is wonderful.
"
Caroline Callan, HR Business Partner at the Identity & Passport Service
National Certificate in Workplace Mediation, January 2012
National Certificate in Workplace Mediation, January 2012
"
I found the course practical, focused and enjoyable. I particularly liked the role playing part and the mix of theory and practice was spot on.
"
M. Hannay, Director of HR, Russell Jones & Walker
In-house Practical Investigation Skills, January 2012
In-house Practical Investigation Skills, January 2012
"
This course is interesting , informative with a good mix of different teaching techniques. The use of real cases and practical examples which Steve & Nicole have had personal experience with, were eye-opening for all of us.
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Deanne Jagger, Office Manager , Russell Jones & Walker
In-house Practical Investigation Skills, January 2012
In-house Practical Investigation Skills, January 2012
"
This course has been very beneficial to my role. It was informative practical with a clear structure and easy to follow format. What a great day
"
John Moloney, HR Advisor , Spurgeons
HR as Mediator and Peacemaker, January 2012
HR as Mediator and Peacemaker, January 2012
"
An extremely useful course, which offers the advantage of sharing experiences with other HR professionals.
"
Sonal Riley, HR consultant , Molnlycke Healthcare
HR as Mediator and Peacemaker, January 2012
HR as Mediator and Peacemaker, January 2012
"
The trainers gave us 100% attention and were happy to answer questions, even during breaks. The structure was good. This was a steep learning course, but it challenged and inspired in all the right ways. I feel equipped with a whole new skill set.
"
Sarah Brydon, HR Officer at the London Metropolitan University
National Certificate in Workplace Mediation, January 2012
National Certificate in Workplace Mediation, January 2012
"
Being introduced in a practical and vocational style course which enables practical professional development was very useful. For anyone wanting to acquire vocational training in this growing field of workplace mediation; this course by TCM must be one of the first ports of call.
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William Mckay, Senior lecturer at the London Metropolitan University
National Certificate in Workplace Mediation, January 2012
National Certificate in Workplace Mediation, January 2012
"
I really liked the role play. It has given me confidence for going into my next investigation.
"
Gary Neaves, Area Manager at Savers
Practical Investigation and Interviewing Skills, January 2012
Practical Investigation and Interviewing Skills, January 2012
"
A nice balance of interaction and theory, plus practical implementation of skills learned. An incredibly useful and practical course that has provided me wiht valuable knowledge I can share with the business.
"
Victoria Ball, Assistant at Interserve
Practical Investigation and Interviewing Skills, January 2012
Practical Investigation and Interviewing Skills, January 2012
"
A very practical, educational and useful course. A must for anyone involved in conducting workplace investigation.
"
Harijot Chauhan, Associate Director at Atlantis The Palm Hotel & Resort
Practical Investigation and Interviewing Skills, January 2012
Practical Investigation and Interviewing Skills, January 2012
"
This course is a great opportunity to develop skills in communication and listening to facilitate problem solving.
"
James O'Neill, Juvenile Liaison Officer at Garda
Core Mediation Skills, January 2012
Core Mediation Skills, January 2012
"
Thank you for a milestone educational experience
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Theresa Mcgoldrick, Director of Student Services at the University of West of England
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
TCM provides beneficial services and training for good workplace relationship management.
"
Timothy Henry, Acting Deputy Director for UNRWA Operations
Mediation Awareness & Skills, December 2011
Mediation Awareness & Skills, December 2011
"
Overall, the course content was good and a useful reminder of how to approach, manage and evaluate difficult circumstances which we, as a museum, sometimes deny the existence of.
"
Dave Rowe, General Manager at the Royal Air Force Museum
Managing Difficult Conversations, December 2011
Managing Difficult Conversations, December 2011
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The skills to counter conflict are extremely useful and this course has left me armed for the future.
"
Vicki Hibbert, Corporate Events Manager at the Royal Air Force Museum
Managing Difficult Conversations, December 2011
Managing Difficult Conversations, December 2011
"
A really helpful introduction to mediation. I particularly liked the pairing and group exercises but my favorite part was the role playing.
"
Isobel Moore, HR Manager at Rydon Group Ltd
Core Mediation Skills , December 2011
Core Mediation Skills , December 2011
"
This course was both inspirational and useful in the immediate term in dealing with conflict and which gave opportunity for interaction.
"
James Laming, HR Manager at Hestia
Core Mediation Skills, December 2011
Core Mediation Skills, December 2011
"
This course was a full breakdown on raising difficult conversations, from start to closure.
"
Shani Smith, Retail Manager at the Royal Air Force Museum
Managing Difficult Conversations, December 2011
Managing Difficult Conversations, December 2011
"
The training provided by TCM challenged me to think differently about the way we deal with conflict and the knowledge gained will be useful both in the workplace and in life in general.
"
Paul Coward, Student Advisor at the University of Surrey
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
The structure and content of the course were very good. Each delegate gained hands-on practice through the realistic case studies and the final role play. Overall the course was useful challenging and enjoyable. The training and the skills I obtained will prove to be very useful for my role in the future.
"
"
Sheila Robertson, Advisor at the Bedfordshire Pilgrims Housing Association
Practical Mediation Skills
Practical Mediation Skills
"
Having been at the university for over 8 years, this is the most useful course I have attended by far! Initially I felt a bit reluctant to give up 5 days, but time was used very well. I now appreciate that it would not have been possible to achieve the same amazing learning outcomes with less time. The course was challenging with transferable and applicable skills.
"
"
Janet Godolphin, Deputy Dean at the University of Surrey
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
The event was amazing. Great networking opportunities, people passionate about mediation all over the place and overall a very professional event inside a great venue.
"
"
Mary Sampson, HR Manager at Chelsea and Westminster Hospital NHS Trust
Mediators' Networking Event
Mediators' Networking Event
"
I enjoyed the role plays. This is unusual for me as I usually find them difficult; but it wasn't bad and helped me to understand the process.
"
Katie Olivier, HR Advisor at the Shepherds Bush Housing Group
HR as Mediator & Peacemaker - November 2011
HR as Mediator & Peacemaker - November 2011
"
I thought the course was relevant, insightful and extremely useful. A great training session. which provides mediation skills and knowledge that can be used instantly. Thank you.
"
Sophie Theadon, Human Resources Manager at the Financial Times
HR as Mediator and Peacemaker
HR as Mediator and Peacemaker
"
Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.
The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group. "
The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group. "
Carol Russell
Head of Employee Relations, BT Retail
Head of Employee Relations, BT Retail
"
Before TCM helped us to set up our mediation service we had a very skeletal conflict resolution service. It couldn’t adequately meet the case work that was arising in the organisation. Mediation has helped us to cope with the volume and complexity of these cases.
"
Gail Simpson
Employee Relations Consultant, City of London Corporation
Employee Relations Consultant, City of London Corporation
"
I feel more confident and clear in attempting to approach these matters.
"
Amy Graham, Senior HR Advisor at The Football Association Ltd
HR as Mediator and Peacemaker, November 2011
HR as Mediator and Peacemaker, November 2011
"
It is very refreshing course! Well delivered. I learnt the big difference between evaluation and observation.
"
Francis Lim, Technical Manager at 4D Global Group
HR as Mediator and Peacemaker, November 2011
HR as Mediator and Peacemaker, November 2011
"
I liked the activity because it was very informative. Elaine gave practices to be a mediator that really helps to apply in 4D. I was fun but still educating to the management and the HR department.
"
Christina Alberto, HR & Administration Assistant at 4D Global Group
HR as Mediator and Peacemaker, November 2011
HR as Mediator and Peacemaker, November 2011
"
A great interactive and informative course. A good level of discussion and interaction. There was a lot of activities to keep interesting.
"
Kara Bolland, HR Manager at Brunelcare
Practical Investigation & Interviewing skills, November 2011
Practical Investigation & Interviewing skills, November 2011
"
First time I have been shown best practices for interview and investigation skills. This course was enjoyable, insightful and practical. Some real skills to use in real life.
"
Emma Read, HR Manager at Diamond Resorts
Practical Investigation & Interviewing skills, November 2011
Practical Investigation & Interviewing skills, November 2011
"
This course was food for thought.
"
Sheima Vala, Senior HR adviser at National Institute for Health & Clinical Excellence
Practical Investigation & Interviewing skills, November 2011
Practical Investigation & Interviewing skills, November 2011
"
I think the course was challenging and thought-provoking. The role plays were extremely useful and this training gave me a lot of practical tips and skills that I will be using in the workplace.
"
Cathy Brown, Faculty Manager at University College London
Managing Difficult Conversations
Managing Difficult Conversations
"
It was engaging. There were enough activities to show and practice the points made.
"
Sonal Dhulashia, Senior HR Adviser at Nabarro
Managing Difficult Conversations, November 2011
Managing Difficult Conversations, November 2011
"
These two days have sown seeds for clearer communications.
"
Nicola, operations support officer at UNRWA
Conflict Management and non-violent Communications, November 2011
Conflict Management and non-violent Communications, November 2011
"
The course was very informative. It highlighted how much preparation and structure are needed. The trainer, Thomas, was very good and knowledgeable on the subject.
"
Deljit Nahr, HR Advisor at Bedfordshire Pilgrims Housing Association
Core Mediation Skills, November 2011
Core Mediation Skills, November 2011
"
The training provided by TCM challenged me to think differently about the way to deal with conflict. The knowledge gained will be useful both in the workplace and in life in general
"
Paul Coward, Student Advisor at the University of Surrey
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
The course was engaging motivating and highly informative. Going through the whole mediation role play really showed what it may feel like as a participant and what the little sticking points / difficult aspects may be and how to tackle them.
"
"
Rebecca Medcalf, People Policy Specialist at Marks & Spencer
Mediating Team Conflicts
Mediating Team Conflicts
"
A very interesting and open course that encouraged interaction and taught me new ways of working as an HR professional. The training session had a very good mix of delegates, everyone was open to share their experiences with others and the event also proved to be good for networking.
"
Nicola Holland,Senior Hr Adviser & Training Co-Ordinator at Sterling Insurance Group
HR as Mediator and Peacemaker
HR as Mediator and Peacemaker
"
Having a professional with years of experience delivering the course is incredible helpful. Watching David analyzing a real case study and providing such detailed and mind-opening insight is just invaluable.
I now feel ready to take these skills back to my organisation and put a mediation program in place.
"
I now feel ready to take these skills back to my organisation and put a mediation program in place.
"
Lindsey Nighswonger, HR Manager at BGC Partners
HR as Mediator and Peacemaker
HR as Mediator and Peacemaker
"
Excellent course that combines the theory and practice in a supportive learner focused environment.
"
Simar Singhall, Independent Consultant
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
I like the fact that people were willing to share their thoughts and experiences. It is reassuring to know that other co-ordinator are facing the same challenge.
"
Nikki Hyde, HR Advisor at the University of Kent
Mediation Team Coordinator
Mediation Team Coordinator
"
I learned a tremendous amount over the course and it has been a fantastic experience. I look forward to conducting mediation in the future, taking future courses at TCM and continuing a relationship with TCM. Thank you very much.
"
Laurie McNabb, Registrar at the United Nations Relief and Works Agency for Palestine Refugees (UNRWA)
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
This course was challenging and well-paced. It changed my perceptions and actions from problem solving to active listening. Not all problems need an HR solution.
"
Louise Rogers, HR Business Partner at the Harper Adams University College
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
I would recommend The TCM Group’s services as being highly beneficial for your workplace. They helped all of us at the Isle of Man Department of Health embrace mediation with absolute enthusiasm. They are very professional, bring a wide range of experience and knowledge and made us all feel very supported
"
Sandra Pressley
Senior Nurse & Practice Development Facilitator, Isle of Man Department of Health
Senior Nurse & Practice Development Facilitator, Isle of Man Department of Health
"
I liked the informal approach and use of humour balanced with serious learning and discussion. The role play was particularily useful as a learning tool. The training experience was intense but allowed both learning and practice from all aspects of the process.
"
Sandra Pressley, Senior Nurse at The Noble's Hospital
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
A great course! I learnt skills that everyone should know. It has made me evangelise mediation to anyone who will listen!
"
Erica Catherine Humphries, Personal Secretary at Isle of Man Government, Department of Health & Social Security
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
During this course, I have to think about my own triggers. Working with people from all over organisation really made me think about my own communication style.
"
Linda Anne Quennell, Clinical specialist Occupational Therapy at Isle of Man Government, Department of Health & Social Security
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
I actually liked the role plays. I didn't think I would but I found them useful to appreciate practising mediation.
"
Sue Wilson, District Nurse Team Leader at the Isle of Man Government, Department of Health & Social Security
National Certificate in Workplace Mediation, October 2011
National Certificate in Workplace Mediation, October 2011
"
I overall enjoyed the 2 day-training. I particularly liked the role play which gave a preview into how conflict could escalate and measures required to deal the situation.
"
Patricia Crampton, HR manager-Equalities at Birbeck, University of London
HR as Mediator and Peacemaker, October 2011
HR as Mediator and Peacemaker, October 2011
"
David's passion and knowledge was great throughout the course and really helped me to get to grips with understanding the mediation process, its benefits and how it can be implemented to our organisation’s culture. The role playing was very useful, by allowing me to get an even better taste of what happens in a real situation. I am really looking forward to delivering the training and 'selling' mediation as an option to our colleagues.
"
"
Emma Taylor, Trainer at Lloyds Banking Group
Training the Trainer
Training the Trainer
"
Dynamic, fun, supportive and interesting. During this course, we have learnt from each other and gone through a "live" case.
"
Teresa Jennings, Clinical Psychologist at Northumbria Healthcare NHS Foundation Trust
Continuing Professional Development for Mediators, September 2011
Continuing Professional Development for Mediators, September 2011
"
A very insightful course. I really enjoy sharing experiences and applying tools in different scenarios.
"
Karen Lichfield, L&D Adviser at the Nottingham Trent University
Managing Difficult Conversations, September 2011
Managing Difficult Conversations, September 2011
"
I recommend the course, it can be useful at work, in private life and in committies. I learned how to deal with situations real examples.
"
Judita Gosar, Volunteer
National Certificate in Workplace Mediation, September 2011
National Certificate in Workplace Mediation, September 2011
"
Mediation is a new subject for me and this course was well delivered and structured. I usually hate role-play, but this was OK, thanks to the relaxed atmosphere!
"
Karen Lonsdale, Facilities Manager at the Cheltenham Borough Council
Practical Mediation Skills, September 2011
Practical Mediation Skills, September 2011
"
Solving arguments has never been so much fun! It was enlightening, helpful and informative.
"
Ben Sherman, Car park Manager at the Chelmsford Borough Council
Practical Mediation Skills, September 2011
Practical Mediation Skills, September 2011
"
My role is as an HR manager at BT and we have been working with TCM for the past two years. This course on non-violent communication was both enlightening and fun. It was extremely useful and the knowledge of the trainer (Beccie) gets top marks. She gave a great delivery and was an outstanding facilitator. I would have no hesitation recommending TCM's courses as you will always be able to apply TCM training to your personal and workplace/life situations.
"
Tracey Cuthbert, HR Manager at BT
The role of non-violent communication in mediation
The role of non-violent communication in mediation
"
Excellent two days – thoroughly worthwhile. A great insight into the mediation process and a brilliant learning tool.
"
Cat Shingler, HR Manager, Arcadia
Practical Mediation Skills
Practical Mediation Skills
"
This is a challenging and detailed workshop which provides great insight on what it’s like to be an employee attending mediation as well as how to conduct meaningful mediation. Great facilitation in a safe environment!
"
Amanda Taylor, HR Business Partner, BHS
Practical Mediation Skills
Practical Mediation Skills
"
The trainers were very experienced, they knew their stuff and made the session calm, informative and relaxed.
"
Ellie Reed, Senior HR Manager, Arcadia
Practical Mediation Skills
Practical Mediation Skills
"
TCM is a very professional organisation. The knowledge and experience of the trainer was excellent. I would thoroughly recommend this course.
"
Suzanne Dickason, HR Business Partner, BT
Core Mediation Skills
Core Mediation Skills
"
Practical training that will be useful in dealing with workplace conflict before it becomes a grievance. Applicable to my day-to-day work and experience.
"
Tanya Kloppes, Ward Manager, King Edward VII
Core Mediation Skills
Core Mediation Skills
"
I found the course very helpful. I left feeling I’d learned a lot and have much to consider and try to use in situations involving anger.
"
Kosi, Tutor, Pecan
Anger Management
Anger Management
"
A very worthwhile event - despite undertaking mediation on a fairly regular basis, it was useful to be reminded of key activities to avoid getting into bad habits.
"
"
Suzanne Ingman, Senior HR Consultant at S.C. Brown Associates Ltd
Professional Mediators Association Day, June 2011
Professional Mediators Association Day, June 2011
"
Another excellent PMA day which gave me more effective tools to add to my ‘mediator’s toolbox
"
Tom McCracken, Learning and Development Consultant NHS Blood and Transplant
Professional Mediators' Association Day
Professional Mediators' Association Day
"
I found the course informative and useful for networking. It was a useful opportunity to think about tools and other methods of support a successful mediation process.
"
Shyannco Pitter, Senior HR Officer, LB Brent
Insight Mediation, PMA Day
Insight Mediation, PMA Day
"
The workshop covered the subject in-depth and I was extremely happy with the content and delivery.
"
Tom McCracken, L&D Consultant, NHS Blood and Transplant
Insight Mediation, PMA Day
Insight Mediation, PMA Day
"
Engagingly presented and I liked how the workshop was interactive. I would recommend the workshop to friends and colleagues and I found it a very positive and informative experience.
"
Victoria Newman. HR Advisor at All Saints Ltd
Mediation Eye opener
Mediation Eye opener
"
It was worth every bit of my time and I am glad I came. This is a course you must take if you are in mediation!
"
Folasade Dosunmu, Head of Human Capital, Superscreen TV
Mediation Eye opener
Mediation Eye opener
"
A beneficial insight into mediation, the workshop was very though provoking and I will be following-up with further training.
"
Carl Clarke, Senior HR Business Partner, Thomson Reuters Ltd
Mediation Eye opener
Mediation Eye opener
"
Eye-opening and though provoking workshop highlighting the benefits to my organisation. I want my boss to come to a future event as I found the the experience extremely useful and inspiring.
"
Michelle Barkwith, HR Manager, Royal College of Surgeons London
Mediation Eye opener
Mediation Eye opener
"
An extremely useful experience which was thought provoking and challenged my assumptions regarding mediation.
"
Liz Speake, HR Manager, Bango Ltd
Mediation Eye opener
Mediation Eye opener
"
I liked how delegates were able to share their experiences with each other and overall I found the workshop extremely useful and helpful.
"
Zoe Abrahams, HR Assistant, AllSaints Ltd
Mediation Eye opener
Mediation Eye opener
"
A challenging and clarifying course. The benefits of mediation can be misunderstood until explored. I feel an extension to the 6-day course should be offered as this being a short course acts as an appetiser. I particularly enjoyed the depth of the course and the way it was structured to ensure it can be practically embedded
"
Natalie Hawes, HR Manager, Arcadia
Practical Mediation Skills
Practical Mediation Skills
"
An extremely useful and informative day. I found the course extremely useful, providing great techniques that I look forward to using in practice
"
David Spain, HR Manager, Arcadia
Practical Mediation Skills
Practical Mediation Skills
"
An enlightening and reflective event that allowed ample opportunities to ask questions and to debate the answers. The role plays were very effective. An extremely enjoyable workshop which provided a challenging learning environment and the opportunity to reflect and deepen the learning experience.
"
Jo Pike, Regional HR Manager, Arcadia Group
Practical Mediation Skills
Practical Mediation Skills
"
A fantastic and relevant model which will really work for our Brand. The TCM trainer's style of facilitating was excellent in that our questions were answered straight away with useful techniques and tips to use in practice. The TCM FAIR mediation process is also fantastic.
"
Laura McGlynn, Regional HR Officer, Topshop/Topman (part of the Arcadia group)
Practical Mediation Skills
Practical Mediation Skills
"
This training is an excellent tool for the whole group. I learnt new skills to take away. I enjoyed the role plays, I just wish I could have had the full 6-day course and cannot wait to give it a go in practice. Mediation is an excellent tool and I hope it becomes part of Arcadia's culture
"
Laura Pearce, HR Advisor, Wallis (part of Arcadia group).
Practical Mediation Skills
Practical Mediation Skills
"
An excellent course, positive and informative. I hope to practically engage in the process as a mediator for Sussex police. An excellent tool for both the workplace and life. I hope to be able to gain an accreditation soon
"
Nick O'Shaughnessy, Dective Constable, Sussex Police
Practical Mediation Skills
Practical Mediation Skills
"
A concise and enlightening course. The use of exercise was great. I would definitely recommend this course to a colleague
"
Richard Dale, Trainee, Sussex Police
Practical Mediation Skills
Practical Mediation Skills
"
An empowering and concise course. The knowledge and skill of the trainer was excellent. I thoroughly enjoyed the use of role play. An invaluable tool and I am looking forward to implementing it. It would be constructive to actually study further towards an accreditation. I will refer back to the organisation
"
Pip Taylor, Sergeant, Sussex Police
Practical Mediation Skills
Practical Mediation Skills
"
A confidence-building and invaluable course. The structure of the course was fluid and gave delegates enough space to break-away and explore the issue being raised spontaneously. The size of the group was perfect and we all felt confident to engage with every activity.
"
Ruth Parnell-Mace, PSCO Neighbourhood Policing Team, Sussex Police
Practical Mediation Skills
Practical Mediation Skills
"
A challenging and extremely useful course. I particularly liked the practical exercises on both days. Day 2 exercises encompassed all the information from the day 1 training. Lots of ground explored but I would still be interested in looking at further training options - accreditation
"
Sarah Critchlow, Professional Development Officer, Sussex Police
Practical Mediation Skills
Practical Mediation Skills
"
One of the few course I have ever come away from excited about putting skills into practice. I will absolutely recommend this course to a colleague. It has increased my knowledge and it surpassed my expectations.
"
Rosie Ross, Inspector, Sussex Police
Practical Mediation Skills
Practical Mediation Skills
"
An intense and worthwhile course. I didn't realise I managed to absorb so much information in such a short period of time. Extremely useful. As a potential internal mediator, I believe I would not have been able to perform this task effectively without this training. Thank you.
"
Till Sanderson, Detective Inspector, Sussex Police
Practical Mediation Skills
Practical Mediation Skills
"
An extremely useful and thought-provoking course with a clearly laid-out structure delivery. I shall be moving on to an accredited mediation training. It is a pleasure to be involved with the TCM Group
"
Jan Coppock, HR Officer, RGE Engineering&Co
Core Mediation Skills
Core Mediation Skills
"
A good insight into the benefits of mediation. The TCM trainer was excellent and made me feel very relaxed. A challenging and informative course that would be useful for line managers.
"
Alison Roberts, HR Officer, Plane Handling Ltd
Core Mediation Skills
Core Mediation Skills
"
An extremely useful course with an great balance mix of practice and theory. An informative and practical introduction to mediation
"
Rosemary Green, Director, R.Green Ltd
Core Mediation Skills
Core Mediation Skills
"
Extremely useful and informative course which I would recommend to friends and colleagues.
"
Susy White, HR Manager at JDA Software Ltd
Mediation Eye opener
Mediation Eye opener
"
An extremely useful and excellent course. It was an exciting and lively day. I would definitely recommend it to others. I mostly loved the speaker Sean Cunningham’s experiences
"
Hazel Satenay, London Borough of Brent.
Professional Mediators' Association Day
Professional Mediators' Association Day
"
The PMA days are extremely useful. There is flexibility to choose CPD days/topics which meet your professional development needs. This day was informative and interactive. It was extremely useful has it has provided me more tools in skills box
"
Shy’annco Pitter, Senior HR Officer, London Borough of Brent
Professional Mediators' Association Day
Professional Mediators' Association Day
"
A great networking event. Brendan’s personality and expertise along with the guest speak, Sean Cunningham made the course worthwhile
"
Fiona Beddoes-Jones, Principal Psychologist, Cognitive Fitness Consultancy
Professional Mediators' Association Day
Professional Mediators' Association Day
"
An extremely useful opportunity to review negotiation and mediation skills. I enjoyed exploring the similarities in skills of a hostage negotiator to that of the commercial and business negotiation as I do a lot of business negotiation in my daily work.
"
Mediator, AT Consulting Services
Professional Mediators' Association Day
Professional Mediators' Association Day
"
A good opportunity to see what is happening in the world of mediation. An interesting and educational event. I enjoyed meeting other professional with a different approach to mediation.
"
Adrianna Santo-Davila, Mediator Consultant
Professional Mediators' Association Day
Professional Mediators' Association Day
"
An educational and thought-provoking event. I particularly enjoyed the hostage negotiation discussion and the mediation case study and video. An excellent event which was well run and relevant. One of the best I have attended.
"
Bev Solinger, Mediator Consultant
Professional Mediators' Association Day
Professional Mediators' Association Day
"
An interesting and thought-provoking session. I found the day extremely useful. The course helps mediators to be aware of what is going on underneath day-to-day interactions
"
Jacky Hilary, Mediator consultant
Professional Mediators' Association Day
Professional Mediators' Association Day
"
The standard and relevance of the exercises and activities was extremely useful. I particularly enjoyed exploring the potential difficult situations in the role play. It’s not just about mediating...it’s necessary skills for life
"
Janet Hemmings, London Borough of Brent
Professional Mediators' Association Day
Professional Mediators' Association Day
"
The training handouts and the trainer’s sensitivity to my needs scored highly on the day. The course was different and informative. I could easily relate to the use of drawing to tell a story and it was extremely useful to explore the ‘roles’ in conflict.
"
Dyelia Morgan, Panel Advisor, London Borough of Brent.
Professional Mediators' Association Day
Professional Mediators' Association Day
"
Extremely useful - Probably one of the best learning experiences of the last decade for me
"
Phil Jones, Learning & Development Coordinator, Surrey & Sussex Probation Trust
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
TCM have always provided me with an excellent and professional service. This course was extremely useful and has provided me with a better clarity in understanding what my mediators are saying.
"
Ruth Wylde, Operations Manager, Jobcentre Plus
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
A life-changing course that provided me with a set of extremely valuable skills that everyone should use in daily life.
"
Judith Woodall, Freelance
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
I found the workshop extremely useful and it was great that all participants got the chance to take part in the role play.
"
Marie McKeow, Practice Placement Facilitator, Northumberland Care Trust
Review, Refresh, Reassure
Review, Refresh, Reassure
"
I found this workshop extremely useful and I liked how participants were able to help set the agenda and air issues.
"
C Hughes-Dent, NCT
Review, Refresh, Reassure
Review, Refresh, Reassure
"
A practical and enjoyable learning experience. I found the course enlightening, enjoyable and insightful.
"
Moira Williamson, HR Manager, Visit Scotland
Mediating Team Conflict
Mediating Team Conflict
"
Intuitive and sensitive training which was well tailored to the needs of the group and extremely useful!
"
Helen Campbell, Head of Marketing, Visit Scotland
Mediating Team Conflict
Mediating Team Conflict
"
The team conferencing was amazing and gave us a great insight! The experience left me feeling proud and confident and I would definitely recommend the course to friends and colleagues.
"
Margaret Campbell, Assistant Campaign Manager, Visit Scotland
Mediating Team Conflict
Mediating Team Conflict
"
The speed of the training was just right and I will be able to use so much of what I have learnt with my team. I am feeling excited about using my new skills in the future!
"
Annette Wood, Visit Scotland
Mediating Team Conflict
Mediating Team Conflict
"
I found the training fun and challenging as well as extremely useful. I particularly liked the role playing exercises and found the whole experience surprising and exciting.
"
Chris McCoy, Mediation Team Coordinator, Visit Scotland
Mediating Team Conflict
Mediating Team Conflict
"
I found the whole experience very positive and extremely useful. I thought the pace of the training was just right and I would recommend the course to friends and colleagues.
"
Breige Toner, HR Service Partner, Visit Scotland
Mediating Team Conflict
Mediating Team Conflict
"
Once again TCM has delivered an informative and fully appropriate course tailored to the group’s needs!
"
Linda Laughland, HR, Visit Scotland
Mediating Team Conflict
Mediating Team Conflict
"
A liberating and collaborative course. I found the three days really inspiring and the training was delivered in such a way that was encouraging and empowering. I feel my eyes have been opened to a new way of thinking and I am looking forward to putting the skills into practice.
"
Ruth William, Agent Coordinator, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
An extremely informative course that was excellently prepared with a great balance of theory and practice. The trainer was encouraging and inspiring. I would wholeheartedly recommend this training as it was first-class, highly practical, very informative, challenging, robust and superbly facilitated
"
Diane Gow, Academic, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
An eye-opening and challenging course, I particularly liked the role play and informal nature of the structure which allowed for meaningful discussions from all participants. I would recommend this course to a colleagues and friends and it was just what I was after!
"
Alison Beard, Head of Support Services, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
A rewarding and challenging course which was extremely well led and facilitated. The content and activities were great with a clear structure, and I found the whole experience extremely useful.
"
Mary Morrison, Project Director, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
The TCM course provided an excellent grounding in the principles and practice of mediation. The tutor was excellent and the whole experience was illuminating, inspiring and motivating. The presentation was very clear and well structured, and there was a good balance between exposition, explanation, demonstration and practice.
"
Patrick Stevenson, Professor in Humanities, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
I came to learn about mediation skills in the workplace, and that is exactly what I got after three very full and enjoyable days! I would recommend this course to friends and colleagues and found it extremely useful, engaging and absorbing.
"
Emma Lindsey, First Support Practitioner, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
I want to say many thanks for a really valuable experience. I felt the Trainer’s style and expertise were absolutely key to the success of this engaging, relevant and challenging course.
"
Sarah Lee, Doctoral Student, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
The training and trainer were excellent and It was immediately obvious that we were learning from an expert! The learning styles were varied and I found it a valuable and interesting experience.
"
Deborah Wakely, Senior Leagal Services Manager, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
TCM provides excellent training opportunities, and even though I have a lot more to learn I will be able to bring new skills back to the workplace.
"
Susan Rogers, Research Manager, University of Southampton
Essentials of Workplace Mediation
Essentials of Workplace Mediation
"
You have never had so much fun having your mind bent to the good of the workplace! An absolutely super course. Both Gillian and Beccie were amazing trainers they had different styles and it made for a very powerful team
"
Mahmuda Ali, Operations Support Officer Team Leader, UNRWA West Bank
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
I feel that many conflicts in the West Bank field can be resolved through mediation instead of escalating conflicts.
"
Dr. Hasan Tabakhna, Senior Medical Officer, UNRWA West Bank
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
Often I am faced with situations of disputes that could be prevented from escalation using the skills learned in this course
"
Suha Ismail, Deputy Chief Field Health Programme, UNRWA Lebanon
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
I appreciated the constant positive criticism offered by the trainers and the fact that the trainers seemed to be having as much fun as we were
"
David Sigurdsson, Operations Support Officer, UNRWA Lebanon
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
I liked the way the course was organised. I learned new ideas approaches and ways of looking at things – an interesting and challenging course
"
Majed El-Jadba, Head Staff Costs and Standards Budget Section, UNRWA HQG
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
Reflecting on conflict, how I react to conflict and now, having mediated in a mock up, how the model speaks for itself
"
Amy Schmidt, Monitoring & Evaluation Officer, Relief & Social Services Division, HQ Amman
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
The workshop was very interactive and though provoking. I found the experience worthwhile and I felt the value of mediation was clearly demonstrated.
"
Shelia Moore, HR Director, Harrison Catering
Mediation Eye opener
Mediation Eye opener
"
I found the workshop very informative and I was especially impressed by the excellent presentation. I found the event extremely informative and would definitely recommend it to friends and colleagues.
"
Cephas Gaewu, Director, Employmediation
Mediation Eye opener
Mediation Eye opener
"
It was extremely useful to gain an insight into other companies’ difficulties and how they deal with them. I will be sharing what I have learnt in using mediation with the rest of my team. David is an excellent trainer and very engaging.
"
Emma Hart, HR Advisor, The Disney Store
Mediation Eye opener
Mediation Eye opener
"
An extremely informative session which has inspired me to make recommendations to the board of directors regarding the use of mediation in our company.
"
Leanne Morris, Senior Advisor, Matalan
Mediation Eye opener
Mediation Eye opener
"
The presentation and the pace of the discussion was very useful. I found the workshop extremely informative and relevant.
"
Sarah Hall, HR Manager, Panalpina World Transport Ltd
Mediation Eye opener
Mediation Eye opener
"
A great professional workshop to give you the confidence to apply mediation skills to your own company.
"
Claire Robinson, HR Advisor, Panalpina World Transport Ltd
Mediation Eye opener
Mediation Eye opener
"
I found this course to be very interesting and a great eye opener to mediation. I now realise the benefits of mediation and will be promoting it to my company as area for further development.
"
Laura Roberts, HR Advisor, Speedy Hire Plc
Mediation Eye opener
Mediation Eye opener
"
An enjoyable and informative course. I particularly enjoyed the role plays. Excellent course administration and knowledge and skills of the trainer
"
Samantha Lawrence, Principal Employment Relations Unit, Local Government Employers (LGE)
Essentials of Mediation
Essentials of Mediation
"
An insightful and challenging course with a very good mix between practical role play and listening to first hand experience of mediation. An extremely useful course and I would not hesitate to recommend TCM courses.
"
Graham Baird, Principal Negotiation Officer, Local Government Employers (LGE)
Essentials of Mediation
Essentials of Mediation
"
This was a challenging and relevant course, it was well structured and well delivered and I found the role plays very useful. The course clearly defines what mediation is all about and equips you with the skills to do it. Overall, a stimulating and challenging course that is both relevant and self-developing
"
Sarah Messenger, Service Director, Local Government Employers (LGE)
Essentials of Mediation
Essentials of Mediation
"
A useful course that excellently outlined the mediation process. A real insight into the mind/approach of a mediator. The course had a good mix of theory and practice. I particularly enjoyed learning the impartiality of the mediator in empowering the parties to make their own agreement
"
Philip Bundy, Employment Relations Adviser, Local Government Employer (LGE)
Essentials of Mediation
Essentials of Mediation
"
A practical and extremely useful course. An enjoyable training experience which taught me new practical skills. The knowledge of the trainer was very good.
"
Andy Inett, Head of Negotiations, Local Government Employers (LGE)
Essentials of Mediation
Essentials of Mediation
"
An insightful, challenging and involving course. The TCM trainer was very knowledgeable and willing to explain things patiently and thoroughly. TCM adapted the course to our needs and the role plays were very relevant. I appreciate the practicality of the course.
"
Luann Donald, Employment Relations Adviser, Local Government Employers (LGE)
Essentials of Mediation
Essentials of Mediation
"
An interesting and informative course. I particularly liked the style of the TCM trainer. Practical training delivered by Practical trainers
"
Gill Gittins, Principal Negotiating Officer, Local Government Employers (LGE)
Essentials of Mediation
Essentials of Mediation
"
An interesting and powerful day. Despite my initial reservation, the use of film was highly beneficial. One day is not enough, maybe the PMA session can start earlier to allow more time.
"
Sally Kinley, Brent Council.
Professional Mediators Association day
Professional Mediators Association day
"
An informative and participative course. The delivery was non-stop and I feel confident in training to become qualified with TCM
"
Jim Dawson, Self-employed
Independent Consultant
Independent Consultant
"
A constructive and thought-provoking workshop. The content, timing and pace was excellent. The knowledge and skills of the facilitator was of the highest standard
"
Michael Penn, Curatorial Director, Haynes International Motor Museum
Mediation Eye opener
Mediation Eye opener
"
An absolute "eye-opener" which left me with a lot of food for thought on how was can apply mediation effectively at work. A very clear and relaxed approach which made it easy to ask questions and seek clarification throughout. The workshop could certainly be slightly longer as there was much to take-in from a confident and knowledgeable trainer with real examples to support case.
"
Michelle Brewer, Employee Relations Manager, Turning Point
Mediation Eye opener
Mediation Eye opener
"
An informative and extremely eye-opener into mediation. I really enjoyed the group discussions and understanding the role of the mediator, benefits/limitations and how it can assist culturally.
"
Ife Castillo, HR Advisor, Photobox Ltd
Mediation Eye opener
Mediation Eye opener
"
A relevant and motivational workshop. I found the mix of processes and strategic explorations extremely useful
"
Karine Moncere, HR Manager, Photobox Ltd
Mediation Eye opener
Mediation Eye opener
"
An interesting and clarified workshop. I liked how the information/details that the trainer went through carefully broke down what is actually based on common sense. The workshop will be extremely useful in assisting to successfully communicate the importance of mediation to the rest of my organisation.
"
Barbara Baker, HR Manager, Bokomo Foods
Mediation Eye opener
Mediation Eye opener
"
An extremely useful and interesting workshop. The knowledge and skills of the trainer was of the highest standard. Thank you for providing such an interesting topic. This will be something we would look to implement across our business
"
Kerri Morley, HR Manager, MTA Solicitors LLP
Mediation Eye opener
Mediation Eye opener
"
A useful and factual course. I particularly like how the presenter linked his mediation argument to the modern day workplace
"
Veronica McCaroll, Regional HR Manager, Care UK
Mediation Eye opener
Mediation Eye opener
"
A very enlightening introduction to mediation and its benefits. I would encourage any business to explore this avenue first in their approach to dispute resolution. Hearing about how mediation meetings work, the break down difference between mediation and arbitration and the overall role of the mediator were extremely beneficial topics that was excellently delivered by the trainer. I wish we had more time to explore in depth. I am happy to go without the free lunch if we could have had more time with the trainer.
"
Emma Eliasson, HR Business Partner, Turning Point
Mediation Eye opener
Mediation Eye opener
"
The participants seemed very energised and positive after your mediation meeting and the divisional manager has also commented on how motivated the team manager has been since the session.
Thanks very much for all your work and support on this
"
Human Resources Manager, Large London based housing charity
Two Party Mediation
Two Party Mediation
"
A challenging and supportive course. I found the role plays and practical tools extremely useful. I also found it useful that TCM allowed two trainers to deliver the course as they gave different perspective and experiences. A very useful event that met its objectives
"
May Millward, HR Manager, DWP
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
An interesting and challenging course which taught me a different set of skills. I was in doubt that my natural skills and working style would be suited to mediation - by the end of this course, I believe in the effectiveness of mediation. I have learnt valuable core mediation skills which I will utilise not only in my work but also in my personal life
"
Caroline Crampton-Thomas, Lawyer, RBS Mentor
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
A very interesting and cognitively stimulating course. I can see the value and benefits of mediation in many situations. I felt initially that my personality style may limit my ability to mediate effectively, however I now feel that I can use the skills I have learnt here, alongside my other workplace skills and natural instincts to facilitate a successful mediation. I also feel confident that these skills will enhance my overall leadership style.
I cannot wait to put it into practice. Thank you!
"
Siobhann Quinn, Assistant Director Community Childrens' Services, Norflok NHS
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
An intensive and exhilarating course that has boosted my confidence to mediate. The video clips really aided understanding of reforming. I also like that TCM made use of two trainers who complemented each other. The mediator handbook is so useful, just follow the process that TCM model provides and anyone can be a great mediator. The process came to life throughout the training
"
Sarah Guy, HR Manager, RBS Mentor
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
A transformational and enlightening course. I loved the experiential nature of the training - the experience of TCM's facilitators demonstrated the 'realness' of mediation. I also liked the use of video. The 3 role play days were such a great learning experience. The 3 days prior to that taught me so many useful skills and doing the portfolio work really helped to get the process straight in my mind. TCM course leaders were encouraging, sensitive and very capable.
"
Elaine Hepburn, Education Outreach Worker, Depaul
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
The course was fully comprehensive and at the end I felt fully confident and competent to start practicing as a mediator.
"
Natalie Sparrow, HR Assistant, CBS Outdoor LTD
National Certificate in Workplace Mediation
National Certificate in Workplace Mediation
"
An insightful and beneficial course. TCM demonstrates the cost-effective benefit of mediation to the cycle of conflict. I will definitely recommend this workshop to a colleague.
"
Debby Thompson, HR Advisor, Domestic & General Group
Telecommunication and Media Eye opener
Telecommunication and Media Eye opener
"
A thoroughly worthwhile and excellently delivered course. A lot of useful information I didn't expect on a complimentary course. I could not have been more encouraged to participant fully. Overall, it was exceptional
"
Sarah Curry, HR Manager, Watford Football Club
Telecommunication and Media Eye opener
Telecommunication and Media Eye opener
"
I would love to be able to attend further PMA days or TCM events as this has been an invaluable experience for me. I am particularly interested in the ‘coordinator network’ that you have established as I feel I would really benefit from it
"
Kelly Ritchie, ER Specialist, Citi Group
Professional Mediators Association day
Professional Mediators Association day
"
Highly informative and motivational- Highly recommended
"
Will Parkes, Independent Mediator
Professional Mediators Association day
Professional Mediators Association day
"
TCM makes everybody feel very welcome and valued and encourages and nurtures a real sense of a ‘mediation community
"
Samantha Holland, HR, Hertfordshire Constabulary.
Professional Mediators Association day
Professional Mediators Association day
"
I would love to be able to attend further PMA days or TCM events as this has been an invaluable experience for me. I am particularly interested in the 'coordinator network' that you have established as I feel I would really benefit from it
"
Kelly Ritchie, ER Specialist, Citi Group
Professional Mediators' Association Day, January 2011
Professional Mediators' Association Day, January 2011
"
Very informative, fluid and professional day. Full of useful exercise and discussions.
"
Yvonne Walsh, Independent HR Consultant
Professional Mediators' Association Day, January 2011
Professional Mediators' Association Day, January 2011
"
TCM makes everybody feel very welcome and valued. They encourages and nurtures a real sense of a 'mediation community'
"
Samantha Holland, HR, Hertfordshire Constabulary
Professional Mediators' Association Day, January 2011
Professional Mediators' Association Day, January 2011
"
I would love to be able to attend further PMA days and TCM events as this has been an invaluable experience for me. I loved the open format of the day as it enabled useful and invaluable dialogue around people’s experience of mediation and ideas around best practice.
"
Kelly Ritchie, Employee Relations Specialist, Citigroup
Return on Mediation, PMA Day
Return on Mediation, PMA Day
"
I would highly recommend this workshop as it was extremely informative and motivational. It was a great opportunity to ‘pick people’s brains’ and reflect on different approaches and practices.
"
Will Parkes, Independent Mediator
Return on Mediation, PMA Day
Return on Mediation, PMA Day
"
I left with the knowledge that mediation is more than a ‘fluffy pink bunny’ and should take its place in any organisation as a valuable management tool which can be measured!
"
Evelyn Dare, HR Manager, Bucks County Council
Return on Mediation, PMA Day
Return on Mediation, PMA Day
"
TCM make everybody feel very welcome and valued. They encourage and nurture a real sense of a ‘mediation community’. I really liked the way that David valued our opinions and experiences as a tool for development. I think this was a good learning tool for me and will be useful for my organisation as a whole.
"
Samantha Holland, Recuritment, Hertfordshire Constabulary
Return on Mediation, PMA Day
Return on Mediation, PMA Day
"
I find it very refreshing and inspiring that David as the Chief Executive is able to take time out to lead training days.
"
Stellamaris Mohammed, Corporate People Manager, The Children's Society
Return on Mediation, PMA Day
Return on Mediation, PMA Day
"
It will help me towards problem resolution in the workplace and was a fascinating insight into the world of mediation
"
W. Cartledge, Dermatology Nurse Specialist, Norfolk Community Health and Care NHS Trust
Practical Mediation Skills
Practical Mediation Skills
"
I will give it a go next week! Mediation is not usually for the feint hearted and this provides a scaffold to cling to when the storm is blowing
"
W. Bunn, Operations Manager, Norfolk Community Health and Care NHS Trust
Practical Mediation Skills
Practical Mediation Skills
"
I particularly enjoyed the easy to follow framework. The trainers showed excellent knowledge and skill and were very sensitive to our needs
"
H. Riley, Clinical Team Lead, Norfolk Community Health and Care NHS Trust
Practical Mediation Skills
Practical Mediation Skills
"
This course was extremely useful for assessing how new approaches are affecting everyone and how to adjust things to stop staff becoming disgruntled
"
C. Mingay, Operations Manager, Norfolk Community Health and Care NHS Trust
Practical Mediation Skills
Practical Mediation Skills
"
I loved the understanding that came from the volcano exercise and 'how to take the conflict out' exercise. This course was set up for workers at Pecan, however it will be equally useful in my everyday life
"
Eilette, Pecan
Managing Anger, Confrontation and Aggression
Managing Anger, Confrontation and Aggression
"
It was brilliant and fantastic and everything is there. It helped me learn a lot on how to deal with difficult situations
"
Luse McNeilly, Pecan
Managing Anger, Confrontation and Aggression
Managing Anger, Confrontation and Aggression
"
The whole journey we were taken through- the fact that it was both theoretical and practical and the different activities were really helpful
"
Debbie King, Pecan
Managing Anger, Confrontation and Aggression
Managing Anger, Confrontation and Aggression
"
The trainer (Edward) has a very open and friendly attitude which encourage people to take part and also share (sometimes sensitive) stories which was really helpful to the whole group. This was a very good and fun day - Well done.
"
Irene, Pecan
Managing Anger, Confrontation and Aggression
Managing Anger, Confrontation and Aggression
"
Observation and evaluation - not to impose my feelings or judgement on someone else. Excellent
"
Olaniyi, Pecan
Managing Anger, Confrontation and Aggression
Managing Anger, Confrontation and Aggression
"
I enjoyed the NCWM more than I have any other professional training I have attended. Really excellent
"
Jan McCarthy, Director of HR, Scope
National Certificate in Workplace Mediation, December 2010
National Certificate in Workplace Mediation, December 2010
"
The confidence and Knowledge of the trainers helped me achieve accreditation in practical terms
"
Yvonne Banks, Employment Law Advisor, RBS Mentor
National Certificate in Workplace Mediation, December 2010
National Certificate in Workplace Mediation, December 2010
"
The Course provided me excellent support for my learning. Course materials, discussions and role-plays were well designed and delivered
"
Tony Faragher, Training Mediator
National Certificate in Workplace Mediation, December 2010
National Certificate in Workplace Mediation, December 2010
"
The pace was excellent, with time allowed for exploring themes as they arose. Whilst not a fan of role-play, in this case it’s essential and was well run and managed. Feedback was timely, perceptive and well delivered.
"
Stuart Selkirk, HR Manager, United Lincolnshire Hospital NHS Trust
National Certificate in Workplace Mediation, December 2010
National Certificate in Workplace Mediation, December 2010
"
David and the TCM team were invaluable in assisting Arcadia to set up a pilot internal mediation service. By focusing on the needs and culture of our business they developed a training programme for internal mediators that was relevant to our company and fully focused on their skills' development. David's enthusiasm and passion for mediation as a dispute resolution process was key in ensuring learning transfer. Post the initial training period he has continued to take an active interest in the progress of the pilot.
"
Paul Forrest
Head of Employee Relations, Acradia Group
Head of Employee Relations, Acradia Group
"
This was a very informative and useful course which clearly demonstrated the human and financial benefits of using mediation in the workplace
"
Christina Evans, HR Manager, Sussex Downs College
Mediation Eye Opener for Education Sector
Mediation Eye Opener for Education Sector
"
The nature of the course meant that it was easily understood and its delivery worked. A good mix of
colleagues helped
"
Laura Nicholson, Department Administrator, Goldsmiths College
Managing Difficult Conversations, November 2010
Managing Difficult Conversations, November 2010
"
[I enjoyed] interacting with people from other part of the college and understanding their issues. The
course was very interactive and this facilitated learning.’
"
Gloria Youri, Senior HR Business Partner, Goldsmiths Colege
Managing Difficult Conversations, November 2010
Managing Difficult Conversations, November 2010
"
Facilitator was very engaging and the structure of the day was flexible enough to allow for
conversations/examples/asides.
"
Sally Grimley, Accommodation Services Manager, Goldsmiths College
Managing Difficult Conversations, November 2010
Managing Difficult Conversations, November 2010
"
Thanks very much for getting us all together. So useful to meet other coordinators and hear about their experience. I particularly liked the warmth and enthusiasm of the facilitators together with the opportunities to network and discuss with other coordinators – it is reassuring to see that others have similar challenges.
TCM offers practical examples and a real life approach to the provision of mediation
"
Psychologist, Royal Free Hospital
Mediator Networking Event, November 2010
Mediator Networking Event, November 2010
"
This was a good networking event with excellent facilitation. I particularly enjoyed the variety of organisations, the variety of experiences to learn from, the opportunities to network, share experiences and best practice
"
HR Manager and Senior HR Consultant, Norfolk and Waveney Mental Health Trust
Mediator Networking Event, November 2010
Mediator Networking Event, November 2010
"
I particularly enjoyed being able to network with other organisations and getting ideas and solutions to how others dealt with problems
"
HR Business Partner, TFL and London Underground
Mediator Networking Event, November 2010
Mediator Networking Event, November 2010
"
I particularly enjoyed learning how other organisations run their scheme – it makes you think how you can improve your workplace scheme. It was very interesting listening to others’ experiences and it renewed my enthusiasm for mediation. I also liked the friendly, informal atmosphere
"
Staff side chair and Sister, Chelsea and Westminster Hospital
Mediator Networking Event, November 2010
Mediator Networking Event, November 2010
"
I particularly liked meeting other mediators and coordinators from other organisations, sharing learning and engaging and problem solving challenges to our scheme. The event has generated very good ideas and I think it would be a great idea to have these events on a fairly regular basis, for example twice a year – this is a good initiative.
"
Senior HR officer, London Borough of Brent
Mediator Networking Event, November 2010
Mediator Networking Event, November 2010
"
Liked the interactive aspect. Also enjoyed the framing of the question elements particularly the expectations
"
Peter Davis, Operations Manager, CFBT Education Trust
Early Resolution skills, October 2010
Early Resolution skills, October 2010
"
(Developed the) Skills required to structure an individual and joint meeting. (Facilitating the) process of change triangles
"
Rachel Johnson, Head of Early Years, CFBT
Early Resolution skills, October 2010
Early Resolution skills, October 2010
"
The clear outline of the course made it easy to follow. I would change nothing about the course- I really enjoyed it
"
Michelle Kendall, Manager Nursery, CFBT
Early Resolution skills, October 2010
Early Resolution skills, October 2010
"
A brilliant course which has relevant application in all aspects of life. Gillian is clearly an expert on the subject matter and a very inspiring trainer. I found the course extremely informative, useful and inspiring. Gillian is an excellent trainer. She delivered the course in an energising, involving way. Totally excellent. Thank you
"
Fiona Carr, Head of Communications, National Patient Safety Agency
Early Resolution skills, October 2010
Early Resolution skills, October 2010
"
Overall excellent course to go on, which I feel will help me to resolve issues before they get out of hand/escalate
"
Andrew Pillay, Path Manager
Early Resolution skills, October 2010
Early Resolution skills, October 2010
"
Very clear steps provided for different scenarios. Lots of opportunity to practice learning and ask questions – a very good introduction. The TCM model seems really practical and effective.
"
Florence Starr, Project Support Manager
Early Resolution skills, October 2010
Early Resolution skills, October 2010
"
A really enjoyable session. I enjoyed meeting other organisation and sharing views on the various topics
"
Angie Morris, HR, OLM Group LTD
Mediation Eye Opener October 2010
Mediation Eye Opener October 2010
"
Came away with a better understanding of mediation, what it can achieve and how it can fit with our dispute resolution policies
"
Madeleine Van Egghen, HR Manager, South London Heathcare NHS Trust
Mediation Eye Opener October 2010
Mediation Eye Opener October 2010
"
A good introduction to understanding how organisations can adopt a holistic approach to integrating mediation into their day-to-day practices
"
Lynsey Hall, HR Business Partner, Reed Specialist Recruitment
Mediation Eye Opener October 2010
Mediation Eye Opener October 2010
"
An effective introduction which raises a number of important questions as to how conflict should be managed within an organisation
"
Karen Wilson, HR Advisor, Reed Specialist Recruitment
Mediation Eye Opener October 2010
Mediation Eye Opener October 2010
"
An enjoyable and interesting half day session that provided information and practical advice that can improve the way an organisation currently operates in this area
"
Hannah Short, HR Advisor, Reed Specialist Recruitment
Mediation Eye Opener October 2010
Mediation Eye Opener October 2010
"
TCM know what they are talking about when it comes to mediation. The tutor had a great wealth of knowledge, an enthusiastic approach and a clear passion for the subject
"
Jozeen Holmes, Employee Relations Advisor, Avenue Trust Group
Mediation Eye Opener October 2010
Mediation Eye Opener October 2010
"
Skilled and experienced trainers. I particularly liked the different styles and methods for achieving the objective
"
Keyna Mendonca, Lab Manager, The Royal Free NHS Trust
Professional Mediators Association Day, October 2010
Professional Mediators Association Day, October 2010
"
Professional team, able to bring their experience into our experience. I particularly enjoyed the practical examples from experienced mediators around challenging situations – impasse, demands for an apology. The course gives confidence to go on and carry out a mediation
"
Allison Payne, School Health Area Lead, Northumberland Care Trust
National Certificate in Workplace Mediation, October 2010
National Certificate in Workplace Mediation, October 2010
"
Life Changing! In every day working life and home life, I will use the skills to improve my communication and negotiation success. Pace, style, learning tools excellent
"
Sean Murray, Operational Manager, Northumberland Care Trust
National Certificate in Workplace Mediation, October 2010
National Certificate in Workplace Mediation, October 2010
"
I really enjoyed the whole course and particularly liked the interaction of the trainer with all members of the group. I feel this has helped build my confidence and given me some useful tools to use in my day to day role
"
Victoria Tovey, P.A., Northumberland Care Trust
National Certificate in Workplace Mediation, October 2010
National Certificate in Workplace Mediation, October 2010
"
David, can I say a big thank you again to yourself and Edward for the excellent two day course I attended.
It was by far the best course I have been on in 29 years of Policing. Your knowledge around the subject was impressive, and you both delivered the subject (which is a dry subject), in a compact and meaningful manner with the tactful use of humour, which is always a winner with Cops.
I can add a note of success, as I had today a very irate customer on the phone who I applied the SING model to and after listening at length and asking probing questions and asking him about it he calmed down and accepted my explanation and was happy not to take it further…..
"
Inspector Tony Mitchell, Professional Standard Manager, Metropolitan Police
Mediating Complaints, September 2010
Mediating Complaints, September 2010
"
Superb – Every police officer should have the benefit of this excellent training which offers new skills to deal with conflict on many levels. Both [Trainers] were sincere and committed to mediation for the MPS. The delivery of the course was relevant yet refreshing, well paced and good quality.
"
G.B, Detective Sergeant, Directorate of Professional Standards, Met Police
Mediating Complaints, September 2010
Mediating Complaints, September 2010
"
We've now been working with TCM for approximately six months - and during that time they've helped us identify and address some of the key internal challenges facing the development of our business. More specifically, the support from TCM has enabled us to understand the dynamics of how our leadership team was interacting and making decisions, the strengths and weaknesses in these ways of working and a definition of what success could look like in the future.
Along this journey, they've also provided an outlet for constructive resolution of tensions within our team. In terms of their approach, TCM has been shown considerable agility in the way that they have engaged with us - adapting seamlessly to the shifting agenda of our start-up business and working comfortably around the availability of key personnel. We're looking forward to our relationship with TCM continuing for some time to come
"
Richard Holden, Spire Consulting
"
Gillian is an excellent trainer and made the session very interactive, fun and provided useful and practical tips to use in the workplace and everyday life
"
Carla Denneny, Training Coordinator,, National Patient Safety Agency
Early Resolution skills, September 2010
Early Resolution skills, September 2010
"
It was done excellently. All staff in business should go on this course as it is relevant to everyone
"
Paula Myers, Business Support Officer, National Patient Safety Agency
Early Resolution skills, September 2010
Early Resolution skills, September 2010
"
High quality course with believable and committed facilitators – as useful internally as well as in “formal” mediation. I have learnt new skills which will be of great benefit both personally and professionally
"
Grant Urbani, Training Manager, MET police
Mediating Complaints, September 2010
Mediating Complaints, September 2010
"
The training our organisation has received to date has been timely, useful and has empowered the team to feel confident in carrying out the role of mediators
"
Shy’annco Pitter, Senior HR Officer, London Borough of Brent
Team Mediation Skills, September 2010
Team Mediation Skills, September 2010
"
David set up the internal mediation scheme for Southampton University. David is a highly enthusiastic trainer who brings real passion and commitment to what he does. We used him to train our in-house mediators and he advised us on setting up our mediation scheme. He has subsequently trained some of our staff in complaints handling. I would highly recommend him for mediation training and related topics.
"
Mary Siddall
Legal Adviser - University of Southampton
Legal Adviser - University of Southampton
"
I particularly noticed the way Edward was able to highlight elements of our own group dynamics as part of our learning. I felt we were in very experienced hands which made challenging work feel safe
"
Robert Mitchell, Chaplain, Royal Free Hampstead NHS Trust
Practical Team Conferencing and Facilitation Skills, Sept 2010
Practical Team Conferencing and Facilitation Skills, Sept 2010
"
An excellent opportunity to develop skills and strategies
"
Jeanette Matthews, Team Leader, SSAFA
Practical Mediation Skills, September 2010
Practical Mediation Skills, September 2010
"
It felt very real, presented by people who really knew what it was like to mediate and were basing the training on real life experience ... Two excellent days. I learned such a lot
"
Janet Littler, Nurse Advisor, SSAFA
Practical Mediation Skills, September 2010
Practical Mediation Skills, September 2010
"
“Two days really well spent. A well facilitated course with a fantastic balance of theory and practice and a comprehensive manual to help future practice”
"
Jackie Montgomery, Director of Operations, Friendship Care and Housing
Practical Investigation and Interviewing Skills, August 2010
Practical Investigation and Interviewing Skills, August 2010
"
The training was very enjoyable. I feel I have learnt a lot about the mediation process and I feel ready to take this knowledge back into the workplace
"
Anne Davis, HR Manager, NHS Waltham Forest
National Certificate in Workplace Mediation, August 2010
National Certificate in Workplace Mediation, August 2010
"
Very useful course, very enjoyable learning. Excellent course, gained confidence as a result
"
Vicky MacGilliray, HR Officer, Visit Scotland
Practical Investigation and Interviewing Skills, July 2010
Practical Investigation and Interviewing Skills, July 2010
"
I am extremely happy to recommend TCM to everyone interested in mediation training out there, the trainers are very experienced, knowledgeable and supportive !
"
Michael Farrier, Law Firm Partner at Boyes Turner
Professional Mediators Association Day, July 2010
Professional Mediators Association Day, July 2010
"
We engaged TCM to help resolve some difficult issues between two individuals. We were particularly pleased with the speed of service, thoroughness of approach and the way parties were brought together. We would have no hesitation in using TCM again should the need arise and indeed have recommended then to others
"
Jim Booth, Chief Executive, Thames Valley Police Authority
Mediation
Mediation
"
The skills and knowledge I have gained on the course will be in use daily in my role at work, regardless of how many mediation session that i am assigned to this next year
"
Diana Muggleston, Operation Manager, Royal Free Hospital
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"
This is an intensive and challenging course. It has helped me view conflict, change and communication in a very different way. I highly recommend this course as skills development for mid/senior manager; it provides a great knowledge base to approach problems when they happen within a practical time frame.
"
Anna Kingston-Jones, Communications Consultant
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"
"This course has been an excellent source of information and training and has thoroughly prepared me to start mediating within the workplace"
"
Helen Garner, Constructive Skills
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"
"Brilliant opportunity to gain a skill in a secure and exceedingly competent environment with knowledgeable and understanding trainers"
"
Dot Yeo, HR Change Manager, NHSBT
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"
"While I found the process quite challenging I felt that trainers’ interaction and feedback was excellent making me comfortable with the whole process".
"
Kevin Holmes, DWP
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"
The course is challenging but ultimately very useful and satisfying; I feel I have been introduced to a range of useful skills of many varied applications
"
Ian Langdon, Hertfordshire Constabulary
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
I found the course challenging but very enjoyable, it has taught me the skills I require to be a workplace mediator, and also some valuable skills to use in my professional development. Beccie was an excellent tutor; her enthusiasm and energy was infectious.
"
Mgunda Betsworth- Hertfordshire Constabulary
The National Certificate in workplace Mediation
The National Certificate in workplace Mediation
"
This is an excellent approach to conflict resolution for the trust.
"
Frank Ball, HR Manager. South West London and St Georges NHS Mental Health Trust
The National Certificate in workplace Mediation
The National Certificate in workplace Mediation
"
This is a good technique to be utilised in the work place. I am confident it will be beneficial.
"
Nicola Mladenovic, Service Manager. South West London and St Georges NHS Mental Health Trust
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
Highly recommended. The trainers were amazingly supportive. The structure and pace of learning was perfect.
"
Arron Pile, Project Manager, The University of Salford
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
I found the course truly inspirational and I cannot wait to put into practice what I have learnt. Thank you!
"
Carol Law, HR Manager, South West London and St Georges NHS Mental Health Trust
The National Cerificate in Workplace Mediation
The National Cerificate in Workplace Mediation
"
The learning was hard work but very enjoyable and ultimately very rewarding
"
Crispin Lee, Met Police
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
TCM – The direct route to mediation success
"
Nigel Kitching, Met Police
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
An extremely useful course; the content was more intense than I had appreciated.
"
Gary Holdforth, HR Manager, Port of London Authority
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"
A must for anyone involved with people in a busy workplace.
"
Lee Walker, Port of London Authority.
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"
Excellent training that would benefit any organisation.
"
John Ball, Head of Property, Port of London Authority
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"
Enthusiastic trainers, clear and concise in explanations. Trainers answered every question/scenario and added their own experiences.
"
Anna Woods, Studio Manager, Tigerprint, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"
Working with TCM was informative, useful and fun.
"
Sara McInnes, Category Manager, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"
Rewarding, challenging, confidence-building, motivational, positive. Mediation training has given me skills I can use in everyday work practice.
"
Jill Ramsay, Studio Manager, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"
First class programme. The training was enlightening and very challenging.
"
Karen Moncrieff, visitScotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
This course really had the wow factor for me (win or win!)
"
Linda Laughland, Visitscotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
I thoroughly enjoyed the course and it is amongst my top 3 after 20+ years in HR.
"
Linda Laughland, Visitscotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
A great course for personal and professional development, with real value to an organisation.
"
Julie Hutchison, Hertfordshire Constabulary
"
I found the course challenging but very enjoyable, it has taught me the skills I require to be a workplace mediator, and also some valuable skills to use in my professional development. Beccie was an excellent tutor; her enthusiasm and energy were infectious!
"
Mgunda Betsworth, Hertfordshire Constabulary
"
The course is challenging but ultimately very useful and satisfying; I feel I have been introduced to a range of useful skills of many varied applications.
"
Ian Langdon, Hertfordshire Constabulary
"
Well paced, informative session that gives an excellent insight for staff that have an interest in becoming an internal mediator
"
Lynn Jack – HR Manager, VisitScotland
"
Excellent course. I have definitely come away with a better knowledge of what mediation is and the tools to mediate.
"
Breige Toner, VisitScotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"
TCM provide a challenging and stimulating environment to learn the art of mediation.
"
Mark Hunt, Solicitor, Best Practice Review
"
This was an enjoyable and challenging course which was very worthwhile.
"
Barry Lavers, Hertfordshire Constabulary.
"
This course is very informative and provides great learning and insight into the mediator role’
"
Nicole Battain, Comet
"
Very knowledgeable trainers, learnt a lot about myself and grown in confidence.
"
Federica Smith,WPA
Summer 2009
Summer 2009
"
Fantastic course with lots of content which all came together over the last couple of days’
"
Richard Tutill, WPA
"
Excellent training course which will ensure you become a fully competent mediator.
"
Karen Oates, HR Advisor, TheNational Probation Service, Northumbria
Summer 2009
Summer 2009
"
TCM have provided an excellent training package on mediation processes which will be of added value to Northumbria Probation Area
"
Graeme Davis, HR Advisor,The National Probation Service, Northumbria
"
An excellent course which developed lots of practical skills in dealing with conflict – not just through a formal mediation process, but in everyday work as a manager.
Barbara Holdhusen – HR Director
"
Barbara Holdhusen, HR Director, The National Probation Service, Northumbria
"
A Thought provoking course which will help me to deal with issues differently, it challenged my usual work practices.
"
Rebecca Leigh, The Medical Research Council
Summer 2009
Summer 2009
"
Excellent training opportunity, practical to give enough confidence to go into the ‘real’ world and do mediations.
"
K. K. Poonia – Diversity Manager, The University of Southampton
"
The Planning Inspectorate wished to create a workplace where all staff could resolve their differences speedily and effectively without the stress that is so commonly associated with workplace conflict. We are delighted to have been able to develop this partnership with TCM to enable these aims to be met.
"
Baljeet Mann, Diversity Strategy and Recruitment Manager at The Planning Inspectorate
"
This was a serious dispute, one in which we had invested tremendous amounts of time, energy and money. Mediation proved to me that these disputes are best resolved by getting around a table and talking.
"
Paul Doyle, Head of HR Brunel University
"
I felt the mediation session was run very well. The Mediation process gave us time to reflect, and it was extremely informative.
"
MOD Personnel
Spring 2009
Spring 2009
"
Mediation was a great move forward, it has made me think about others feelings and communicate better with my colleagues. It has made me understand the need to resolve situations before they escalate to the need for mediation.
"
SSAFA Personnel
Jun-09
Jun-09
"
I wish mediation had been used earlier in the conflict process; this would have been helpful and cost effective to my organisation. It has been a great step forward.
"
SSAFA Personnel
Jun-09
Jun-09
"
The mediation was excellent - very effective. I would definitely call on TCM again, if required.
"
Senior Manager, Government Agency
May-09
May-09
"
This was a more beneficial experience than I anticipated. The opportunity to address the issues was essential and wouldn't have occurred without TCM involvement.
"
Senior Manager, Government Agency.
Jun-09
Jun-09
"
The mediators were very helpful; the outcome was very positive.
"
Senior Manager, Government Agency
May-09
May-09
"
TCM provide an excellent learning environment with fantastic tutor support.
"
Ian Gilbert, Personnel Manager, Bridge North District Council
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
TCM's training offers a great introduction to mediation in the workplace.
"
Charlotte Pinder, HR, Arcadia Group.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
I would recommend this course to anyone. Excellent facilitators and a safe learning environment.
"
Jim Collins, Welfare Officer Foreign and Commonwealth office.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
The course was very thorough, informative and practical and I now feel that I can put the mediation skills that I have learnt and practiced into effect.
"
Michelle Walsh, Senior HR Business Partner Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
I thought that the TCM course and facilitation was excellent it made learning and application of the practice skills enjoyable.
"
Beverley Abdulla, HR Manager, AT Engine Controls.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
Challenging, informative and life changing.
"
Neil Quinn, HR Business Manager, Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
Well planned and delivered - Thank You.
"
Amanda Howell, Modern Matron, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
Carrying out the role play of the mediator working through all the meetings and process was really useful as it enabled me to put into practice all the learning and pick up on learning points for the future.
"
Laura Starkey, HR Business Partner, Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
Highly recommend the training for mediation, its creative learning and very person centered in approach in finding solution focused agreements between parties.
"
Jackie Wilkinson, Designated Nurse, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
TCM training in mediation has opened up a whole new learning opportunity into a colorful and diverse world of resolution which has been exciting for me.
"
Amanda Howell, Modern Matron, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
Very knowledgeable facilitators very relaxed yet enjoyable yet challenging.
"
Elaine Curtin, Training and Education Lead, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
Certainly heightened my self awareness.
"
Teresa Smith, Clinical Lead, Leicester PCT.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"
The best course that I have attended kept my interest and engagement and stimulated my thinking and learning - Congratulations.
"
Kay Atkinson, Service Manager, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"
I would recommend this training to anyone in a 'people facing' role.
"
Kevin Robins, Manager, Automotive and Facilities, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"
An exhausting but fascinating course with lots of practical tools not just for mediation but as management skills.
"
Hillary Doyle, Manager, Ramp Services, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"
Thank you for an excellent course that has taught me so much about conflict and mediation. I am ready to step out of the classroom into the situation.
"
Thomas Magwood, HR Representative , American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"
I feel equipped with the invaluable tools needed to understand positive mediations.
"
Liz Godden, HR Consultant , American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"
TCM's training is thought provoking and stretching. I enjoyed the variety of the course activities and the different learning methods which were particularly effective. All in all, it was a very positive experience.
"
Louise Wardle, ER Specialist, Arcadia Group
Practical Mediation Skills, 2009
Practical Mediation Skills, 2009
"
The trainers were extremely knowledgeable and imported their expertise in a friendly and relaxed way.
"
Ian Pickett, Detective Inspector, Metropolitan Police,
National Certificate in Workplace Mediation, April, 2009
National Certificate in Workplace Mediation, April, 2009
"
I enjoyed the course very much and it delivered on my expectations. The skills I acquired will be very useful in my role and will complement my existing skills as an ER advisor.
"
Monica Thorogood, Employee Relations Adviser
Merrill Lynch. National Certificate in Workplace Mediation, April 2009.
Merrill Lynch. National Certificate in Workplace Mediation, April 2009.
"
This was an excellent course delivered to a high standard.
"
Roger Silvers, Managing Director, RJS Management
Mediation Eye Opener, April 2009
Mediation Eye Opener, April 2009
"
Absolutely brilliant training - well paced and interactive.
"
Ebere Ikerionwu, Student
Resolving Public Sector Disputes, April 2009
Resolving Public Sector Disputes, April 2009
"
Workplace mediation training was a real eye opener on so many levels. I thoroughly enjoyed the course and look forward to putting it into practice. Thank you TCM!
Helen Upson, Solicitor, Taylor Bracewell
"
Helen Upson, Solicitor, Taylor Bracewell
National Certificate in Workplace Mediation, April 2009.
National Certificate in Workplace Mediation, April 2009.
"
Mediation was a very different process for me. Using skills to amicably resolve workplace disputes will be a great benefit to me.
"
Jim Beaty, HR Professional.
National Certificate in Workplace Mediation May 2009.
National Certificate in Workplace Mediation May 2009.
"
TCM's National Certificate in Workplace Mediation is a very intensive course that changed my entire attitude to workplace conflicts and disputes.
"
Mark Dorrington Detective Sergeant, Metropolitan Police London
National Certificate in Workplace Mediation, May 2009
National Certificate in Workplace Mediation, May 2009
"
Really enjoyable course, Learning was really cemented and useful.
"
Elizabeth Fitch, Regional Director, Jaluch,
The National Certificate in Workplace Mediation, May 2009.
The National Certificate in Workplace Mediation, May 2009.
"
TCM has excellent trainers who know their stuff.
"
Tony Lockey, Fraud Officer, Hastings Borough Council.
National Certificate in Workplace Mediation, May 2009.
National Certificate in Workplace Mediation, May 2009.
"
A really comprehensive course delivered by experienced and expert tutors.
"
Rita Adams, Student
National Certificate in Workplace Mediation, Hastings Borough Council, May 2009.
National Certificate in Workplace Mediation, Hastings Borough Council, May 2009.
"
It was hands down the best thing I have ever done. Beccie was amazing. I can't wait to start using my new skills.
"
Gail Simpson, City Of London Police
Spring 2009
Spring 2009
"
The enthusiasm and professionalism of the trainers was an inspiration.
"
Mark Turner, The University of Southampton.
"
One of the most challenging and empowering development days I have attended in ages!
"
Tony Cooper, Head of Staff Development, The University of Southampton
"
‘TCM have trained our mediators and they have brought a huge amount of energy and enthusiasm to the subject. This has inspired us to set up our own scheme which is now showing us real benefits in terms of managing dispute resolution.
‘Like many large organisations, we have a lot of staff complaints, disputes, lots of conflict in the workplace which is very draining on everyone who becomes involved with it. And using TCM to help set up our mediation service has given us a completely different option in terms of managing that conflict.’
"
Mary Siddall, Senior Legal Advisor, University of Southampton
Internal Mediation Scheme
Internal Mediation Scheme
"
The TCM Group was invited to train mediators as part of setting up a mediation scheme for Hammersmith Hospitals NHS Trust. The accredited mediation training is an excellent and varied course that holds your interest and attention all the way through. TCM trainers also provide outstanding support and guidance at all stages of learning to be a workplace mediator.
"
Sujita Patel
Internal Mediator, Hammersmith Hospital NHS Trust
Internal Mediator, Hammersmith Hospital NHS Trust
"
I thought both mediators acted professionally and skilfully throughout the day - I was extremely impressed by the whole experience.
"
David, Programme Manager of an Educational Institute
2008
2008
"
We approached TCM at a sensitive and crucial period in our company's history and we were delighted to receive a thoughtful, sympathetic and constructive response perfectly tailored to suit our needs. The mediators encouraged us to design the type of service that we needed and then provided it for us with professionalism, insight and good humour. I would not hesitate to recommend TCM to anyone looking to identify, diagnose and solve problems of any kind in the workplace.
"
Jon, director of a small publishing company
2008
2008
"
It was a tiring but very helpful day. The mediation process is excellent for drawing out key issues. I found the structure really useful too, for example allowing us time to speak freely and to listen. There is nothing you could have done better.
"
Party to TCM Mediation, large London Local Authority
2008
2008
"
TCM have produced an effective training programme which is full of current mediation and conflict resolution best practice, but at the same time is fun and enjoyable. 10 out of 10!
"
Calum Kerr, Head of Strategy, Scottish Ambulance Service
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"
A big thank you to the TCM team for an excellent programme - good theory and lots of practise with a variety of facilitation styles.
"
Mike Evans, Career Management Consultant
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"
This course provided a framework and theory to enable me to apply conflict management skills in a more structured and professional way.
"
Julia Hookway, Commissioning Manager, Tower Hamlets PCT
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"
I like David's training style and approach with the group. He was knowledgeable, encouraging and interesting. As a new business, this course was a major investment or time and money for me. I already feel I got good value in terms of new skills and learning, plus I am sure that this is a definite growth area with great potential.
"
Karen Gibbs, Independent Consultant,
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"
The most useful course that I've been on for sometime. It has given me the confidence to embark on mediation in my workplace.
"
Paul Forrest, Group ER Manager, Arcadia Group
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"
TCM's training is highly professional, and it instills confidence in the participants to go out into the world and practise their skills.
"
Mark Healy, Employee Relations Officer, Notts Fire and Rescue Service
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
This was a challenging and professional course. I found all of TCM's tutors very good and easy to work with and I believe that mediation has a positive part to play in resolving disputes within our organisation.
"
Maureen Bliss, Head of HR, RNIB
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"
An excellent course, professionally delivered.
"
Brian Connelly, Project Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"
The TCM course, facilitated by trainers who have a wide range of skills, experience and first hand up to date involvement in real conflict situations - provides a solid basis for new mediators to develop their skills with confidence.
"
Robin Russell, Dept for International Development
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
I found the training very useful and would recommend it to anyone thinking of managing conflicts within the workplace.
"
Kelly Oehme, HR Officer, Hastings Council
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"
A very constructive course, which empowers managers and gives them the skills to resolve team conflict at the earliest opportunity.
"
Lindsay Teeslade, Contact Centre Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"
I enjoyed this course very much. It was well directed and I personally can't think of any area that needs improvement
"
Tricia Paterson, Line Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"
The course provides an opportunity to gain a full understanding of the mediation process in addition to practicing the skills in a safe and constructive environment.
"
Lisa Sellars, Head of Personnel and Payroll, Scottish Courts Service
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
The training was informative and practical giving the basis for developing an in-company mediation model.
"
John Cole, Senior Manager, London Waste
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
A challenging and thought provoking course.
"
Jo Singleton, Head of HR, Ascent Media Group
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
The mediation process is an extremely powerful tool in the workplace. I can't believe how much I have learned and how useful it will be in my work environment.
"
Debs Pogson, HR Manager, Witwood food Products
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!
"
Nikki Robson, Workplace Mediator GCHQ.
Practical Team Mediation and Facilitation Skills, 2008
Practical Team Mediation and Facilitation Skills, 2008
"
High quality training with strong feel good factor
"
Paul Holder, Professional Mediator.
Practical Team Mediation and Facilitation Skills, 2008
Practical Team Mediation and Facilitation Skills, 2008
"
An enjoyable and challenging introduction to the mediation process that leaves one with the confidence to use the basic skills as a platform for further development.
"
Naomi Brecker, Occupational Health Physician, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
A very sincere course, relevant to daily walks of life. I feel very privileged to have been on this course. I have learnt so much and am delighted about the knowledge gained. This course has definitely enhanced my listening and mediation skills.
"
Pam Nyamadzawo, Ward Manager, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
A stimulating and highly useful course.
"
Hilary Nightingale, HR Officer, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
This course provided an excellent way of acknowledging conflict as an opportunity for all involved.
"
Diane Burke, Head of Sales and Marketing, Heathrow Express
Early Resolution Skills, 2008
Early Resolution Skills, 2008
"
TCM offer a very practical approach that I am sure I will be implementing soon.
"
Claire Baker, Head of HR, Heathrow Express
Early Resolution Skills, 2008
Early Resolution Skills, 2008
"
An excellent course, did what it said on the tin. I'm glad we chose TCM to provide our mediation training.
"
Lee White, HR Business Adviser, Surrey & Borders Partnership NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
Very enjoyable two days which gave me the theoretical background as well as practical skills
"
Diane Samuels, Physiotherapy Lead Royal London Hospital, Tower Hamlets Primary Care Trust
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"
Hugely relevant area to develop and practice skills for Mediation in the workplace
"
Veronica Husband, Head of HR, Tower Hamlets Primary Care Trust
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"
The facilitator for this course provided a fun approach to learning which was inclusive and positive
"
Ivana Flitton, Occupational Therapist, Surrey & Borders Partnership NHS Trust
Fair Treatment Workshop, 2008
Fair Treatment Workshop, 2008
"
Excellent in providing both skills development and building confidence, I feel I can now go into a mediation situation
"
Kamiljit Kerridge-Poonia, Diversity Manager, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"
A thoroughly exhilarating and challenging event that imparts thought-provoking and valuable tools for my role.
"
Darren Thurston, Personnel Manager, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"
An excellent training course, well run, thoughtful and stimulating. A really major piece of personal development.
"
Richard Tank, Faculty Executive Officer, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"
The course has made me think about how I will be able to improve the way I deal with people who demonstrate 'challenging' behaviour.
"
Christine Simpson, Change Manager, Office for National Statistics
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"
I didn't realise that mediation could be so powerful.
"
Christian Carter, Personnel Manager, University of Bristol
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"
It is clear that TCM are passionate about the power of mediation and this is evident in the quality of training they provide and their overall approach to mediation in the workplace.
"
Hannah Breen, HR Consultant
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
Insightful, highly practical and thought-provoking. Mediation is an emerging industry and TCM is definitely ahead of its time.
"
Lorraine Williamson, Consultant
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"
I didn't realise that mediation could be so powerful.
"
Christian Carter, Personnel Manager Policy Development, University of Bristol
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"
By ensuring that workplace conflict is resolved through
mediation - staff morale will increase, staff retention will
improve and absence due to stress will decline.
The overall impact of using mediation will be to reinforce
the importance of a fair, dignified, respectful, equitable,
empowering, harmonious and productive working environment for all employees
"
David Liddle, Director of TCM
2007
2007
"
Employers must provide the relevant training for line managers and invest in mediation if they are serious about reducing the damage caused by conflict at work. While most organisations train managers to use disciplinary and grievance procedures, too many are failing to recognise the value of mediation and training in dealing with conflict more generally.
"
Mike Emmott , CIPD Employee Relations Adviser
2007
2007
"
The overall purpose of this review [of the Dispute Resolution Regulations, 2004] is to bring about effective resolution of disputes as early as possible. The consequences of success would be less disruption to workplaces and to individuals, careers, and reduced burdens on the resources of all concerned - employers, employees and the state.
"
Michael Gibbons, Department for Trade and Industry
2007
2007
"
The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment.
"
Michael Gibbons, Department for Trade and Industry
2007
2007
"
The mediation was very helpful and has helped resolve the staff conflicts that were the root cause of the problem. Relationships have most definitely improved and as long as we all continue as we are, I can foresee no further problems.
"
Joanne, HR Director of a large UK University
2007
2007
"
I would be very comfortable to refer parties for Mediation at TCM - I have every confidence that if there is an agreement to be reached that they will do so!
"
Sue Burton, H Weston & Sons
Jun-07
Jun-07
"
This was a stimulating, interesting, worthwhile and demanding course. I really enjoyed the role plays. It was fascinating to experience a mediation from the position of a mediator, a party and an observer
"
David Parry, Partner, Employment and HR Team, Darbys Solicitors LLP
National Certificate In Workplace Mediation, 2007
National Certificate In Workplace Mediation, 2007
"
I have not only enjoyed the content of the course, made new friends and contacts, but I have also learned so much. It has been intense and a bit nerve-wracking at times, but I feel confident now to try out my new skills.
"
Anne Malone, Head of Human Resources and Payroll, ActionAid
2007
2007
"
The balance of input and role play was good and
meant the learning was well-supported. I enjoyed all
aspects of the course. The facilitator was clear and
very good at responding to questions.
"
Barbara Wilson, Director of Organisational Development and Personnel, CAFOD
2007
2007
"
This is one of the most practical and useful training courses I have attended. The role play was not just 'lip service' but for the first time in many years, gave sufficient time and emphasis to practicing/acquiring mediation skills.
"
Barry Jackson, Mental Health Service Manager, Newcastle upon Tyne, Primary Care Trust
2007
2007
"
This was a fantastic, practical course which has given me a great overview into mediation - thank you!
"
Michelle Mumford, Notting Hill Housing
2007
2007
"
I believe that mediation is a great tool and I will endeavour to employ what I have learnt within my workplace
"
Dee Kemp, Project Manager, Westminster Drugs Project
2007
2007
"
To understand conflict resolution in the workplace, one has to understand the core features of conflict. The TCM course offers this and much, much more.
"
John Curran, South London & Maudsley NHS Trust
National Certificate In Workplace Mediation, June 2007
National Certificate In Workplace Mediation, June 2007
"
Sensitive yet challenging with plenty of space to learn.
"
Karen Bailey, East Lancashire Primary Care Trust
National Certificate in Workplace Mediation 2007
National Certificate in Workplace Mediation 2007
"
An excellent programme which gave me the confidence to use my intuition within a facilitative structure.
"
Jane Stealy, Principal, Brambles Consulting
National Certificate in Workplace Mediation 2007
National Certificate in Workplace Mediation 2007
"
The vision and commitment of the facilitators and their generosity to impart their experiences makes the learning process very powerful.
"
Julia Moss, Independent Consultant
2007
2007
"
This was a challenging and practical course with excellent outcomes.
"
Michael Wilkins, South London & Maudsley NHS Trust
2007
2007
"
This course has changed my perception of conflict resolution and opened up new possibilities for me and my organisation
"
Helen Barnes, HR Manager, Tate Britain
2007
2007
"
The session not only gave me an introduction to mediation but provided food for thought on managerial styles and personal attitudes
"
Sophie Athies, Great Western Hospital
2007
2007
"
An excellent training course, thorough, well-paced and clear. I could not envisage a better introduction to the topic.
"
Richard Beecham, Theatre Director and CLORE Leadership Fellow
2007
2007
"
The TCM tutors really know thier stuff - they are generous in the sharing of their experience and their expertise.
"
Joan Kelly, Counsellor, PPC Worldwide
2007
2007
"
TCM has provided an engaging, focused and supportive course. The facilitators and the group offered plenty to work with and gave me a great opportunity to learn. (Rose scored the course 25/25!)
"
Rose Wigan, Counsellor, PPC Worldwide
2007
2007
"
Excellent, practical training.
"
John Hallam, HR Officer at Canterbury Christ Church University
2007
2007
"
Together stronger - mediation training through TCM will lift your game.
"
John Fitzgerald, Mediator, Leicestershire Police.
2007
2007
"
An excellent course, content and facilitation.
"
James Hunter, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
A very professional training session delivered by TCM. Presenters very helpful giving us great techniques to mediate in the future.
"
Bernie Smith, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
An excellent 2 day course! The facilitators were very professional and allowed space and time for you to learn from practical role play whilst providing constructive feedback. Thank you!
"
Joy Towler, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
TCM's Practical Mediation and Dispute Resolution Skills course breaks down mediation into a manageable subject rather than the daunting task it can be.
"
Elaine Allison, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
A really useful 2 days, set at the right pace which covered the main points that may arise in mediation and dispute resolution.
"
R. Dodsworth, HR Advisor, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
This was a useful course that gave us practical skills and the confidence to resolve disputes in the workplace.
"
Jennie Ferguson, HR Policy Specialist, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
A great introduction to mediation and a thoroughly enjoyable and informative two days.
"
Jayne Mann, HR Advisor, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
A practical workshop that gives you the tools and techniques as soon as you return into the workplace.
"
Joanne Cross, HR Manager, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
A great interactive introduction to mediation taught by someone who has genuinely been there and can offer practical learning.
"
Lucy Chatwin, Asst HR Director, Dudley Group of Hospitals
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
Great to take 2 days out of a busy working week and feel that it was time well spent and extremely worthwhile.
"
Kate Keeling, Employee Contribution Specialist, Dudley Group of Hospitals.
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"
The National Certificate in Workplace Mediation provides an excellent all round introduction to the skills required to become a mediator
"
Caroline Gray, Internal Mediator, Hammersmith Hospital NHS Trust
2007
2007
"
This has been an excellent training course and a wonderful learning experience. TCM provided an intuitive look into human nature at its best and worst!
"
Catherine Ryan Internal Mediator, Hammersmith Hospital NHS Trust
2007
2007
"
I've learnt a lot about mediation and I've been given the opportunity to put it into practice. The feedback and support from TCM has been fantastic - thank you
"
Paula Lamb, Internal Mediator, Hammersmith Hospital NHS Trust
2007
2007
"
Well planned, interactive training, very valuable to take back to the workplace and operate as a mediator
"
Ellie Shepherd, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"
TCM has created a truly worthwhile course and I am confident that it will work in my workplace.
"
Mary Simpson, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"
TCM provides the ideal environment and facilitation for mediation training. All of the tutors were excellent facilitators and role models. Thank you for a great 6 days!
"
Sue Smith, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"
I think that more NHS Trusts should get involved in TCM's schemes. You have a fantastic course and you all have such a good way of giving feedback whether positive or negative.
"
Michelle das, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"
TCM helped us to resolve a really difficult employment situation. The complainant was off work and had submitted an ET1 [application to Employment Tribunal] on the basis of racial and disability discrimination. As a result of mediation, the ET1 was withdrawn; we have made reasonable adjustments and the employee has returned to work. Well done and thank you for all of your help.
"
Michael, HR Director of an International IT Company
2006
2006
"
Your work has helped colleagues see the value of using mediators to resolve conflicts in the workplace. We have seen an 80% reduction in tribunal applications in the time that TCM has been a strategic partner with Croydon Council.
"
Pam Parkes, Head of Human Resources at Croydon Council
2006
2006
"
This dispute had torn the team in two. It was causing me and the team to feel incredible levels of stress - I know that at least one of the team was considering leaving. The team mediation work that you did was very helpful - you identified the issues very quickly and I was amazed how effective the actual day was. I can't thank you enough and I would like you to come back in six months to review the situation with the team.
"
Simon, Director of a large UK Charity
2006
2006
"
I attended the National Certificate In Workplace Mediation in Summer 2006. This was a really stretching course and the facilitators get top marks. The skills that I have learned will be invaluable to me in my role - thank you!
"
Nigel Minter, Human Resources Manager, Superdrug
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"
What I particularly liked about the 6-day course was the TCM tutor who was patient, energetic, knowledgeable and excellent at giving constructive feedback. I also liked the course content and the good balance between theory, role plays and group exercises.
"
Dawn Jenkins, HR Manager, Devon and Cornwall Police
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"
This was a rewarding, stimulating and enjoyable course. The trainer's deep knowledge and experience of mediation was communicated in a very natural way. The mediation demonstration was excellent and very valuable
"
Eddie Kelly, Senior Personnel Officer, Hounslow Homes
2006
2006
"
This is an excellent course! Everyone was given the opportunity to participate in discussions as well as role plays. It felt like it was our course and the facilitators ensured that we had a very good learning experience
"
Mike Jones, Head of Management Services, Trades Union Congress (TUC)
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"
I completed the National Certificate in Workplace Mediation with TCM 2 years ago. I was so impressed by it that I decided to run the course in house at the CRE. We found this course to be the most comprehensive and thought provoking course of its kind. We all thoroughly enjoyed it and it
has inspired us to take up mediation in a big way at the CRE. We will be using mediation not just in terms of dealing with internal CRE problems but also as an option for dealing with some of the complaints that are made to us about third party organisations where it seems appropriate to offer this option.
"
Anthony Robinson, Legal Director at the CRE
2006
2006
"
I really enjoyed the course. I feel that it has been, and will continue to be very useful in my working life as well as my personal life. The teaching styles of David and Alex
were excellent.
"
Minal Jivra, HR Adviser, Marshall James Human Resources
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"
This was one of the most enjoyable and worthwhile training
experiences that I have ever had the pleasure of attending and one that I personally believe will make a difference every day... Many thanks.
"
Brian Ellis, Senior Manager at Royal Mail
2006
2006
"
The feedback from the training was excellent.
"
Beverly Hadfield, Assistant Director (Staff Development) Teesside University
2005
2005
"
This course was brilliant. It was challenging, fun and hard work. David and the TCM team have created a great learning event which is relaxed but very focused and effective
"
Colin Moulds, Resource & Planning Manager, Vodafone.
2005
2005
"
This course has changed my whole approach and taught me how to deal with conflict and disputes more effectively.
"
Rachel Parry, Senior HR Officer at Guys and St Thomas's Foundation NHS Trust
National Certificate in Workplace Mediation 2005
National Certificate in Workplace Mediation 2005
"
David Liddle's expertise, enthusiasm and commitment to fair treatment and ADR has ensured that our mediation scheme is exceeding even our highest expectations.
"
Willie Griffin, Head of Strategic HR Hounslow Council
2005
2005
"
During mediation, I felt listened to and I felt that my concerns were valid and important. The mediator did not judge or blame me although they did ask some very difficult and searching questions.
When we met last month, the mediator helped us discuss our problems and as a result of mediation we have now developed a very positive working relationship. Many Thanks.
"
Susan, Senior Manager
2004
2004
"
Wow, what a motivating, enlightening, insightful, practical, and fun learning experience!
"
Pauline Courtney, Freelance Mediator and HR Consultant
2004
2004
"
The course was worthwhile, challenging and supportive. David has a wealth of knowledge and experience and I really appreciated him sharing it so freely.
"
Karen De Sousa, HR Officer, CAFOD
2004
2004
"
David Liddle's generosity in sharing his considerable knowledge and skills was evident from the outset and really supported our learning.
"
Fiona Bartels-Ellis, Head of Diversity, British Council
2003
2003
"
Mediation is much more interactive than litigation. It enables the parties to participate to a greater degree in exposing and resolving the issues at stake. They have a sense of ownership of the resolutions they agree which they do not have for court imposed solutions.
"
Lord Irving, Lord Chancellor
2009
2009
"
Skilled mediators are now able to achieve results satisfactory to both parties in many cases which are quite beyond the powers of lawyers and courts.
"
Lord Justice Brooke
Dunnett v Railtrack PLC, 2002
Dunnett v Railtrack PLC, 2002
