"‘We engaged TCM to help resolve some difficult issues between two individuals. We were particularly pleased with the speed of service, thoroughness of approach and the way parties were brought together. We would have no hesitation in using TCM again should the need arise and indeed have recommended then to others’"
Jim Booth, Chief Executive, Thames Valley Police Authority
"The facilitators were excellent...able to adjust to different learning abilities. Very enjoyable and I learnt a lot over the six days. This has set me up to start the internal mediation that London Underground Limited has decided to use."
Anthony O'Donnell, Group Station Manager, LUL
"TCM helped us to develop a supportive and productive network for the mediation service”."
Christine Parker, Lecturer, The University of Salford
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"A good in-depth course; makes you reflect, think and participate in many ways."
Polly Roberts, The University of Salford
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"I found the mediation training quite exciting, to have the ability to resolve issues and get people motivated to work better together can only be a good thing!
"
Margaret Campbell, Visit Scotland
"Excellent facilitation of whole group and excellent feedback from the trainers. I really feel my practice both in the workplace and community will benefit from the experience and knowledge we got from Nicole and Thomas’
"
Trish Graves, Mediation Leeds.
"The course was: Time well spent
Confidence building
Motivational
"
Judy Kessler, Mediation Leeds
"I found this course to be very useful. It challenged me to develop and understand the benefits of mediation in an enjoyable way."
Jerry Yates, The Medical Research Council
Summer 2009
Summer 2009
"TCM provide a challenging and stimulating environment to learn the art of mediation."
Mark Hunt
Mediator Best Practice Review, March 2009.
Mediator Best Practice Review, March 2009.
"The Planning Inspectorate wishes to create a workplace where all staff can resolve their differences speedily and effectively without the stress that is so commonly associated with workplace conflict. We are delighted to have been able to develop this partnership with TCM to enable these aims to be met."
Baljeet Mann, Diversity Strategy and Recruitment Manager at The Planning Inspectorate
"This was a serious dispute, one in which we had invested tremendous amounts of time, energy and money. Mediation proved to me that these disputes are best resolved by getting around a table and talking."
Paul Doyle, Head of HR Brunel University
"I felt the mediation session was run very well. The Mediation process gave us time to reflect, and it was extremely informative."
MOD Personnel
Spring 2009
Spring 2009
"Mediation was a great move forward, it has made me think about others feelings and communicate better with my colleagues. It has made me understand the need to resolve situations before they escalate to the need for mediation. "
SSAFA Personnel
June 2009
June 2009
"I wish mediation had been used earlier in the conflict process; this would have been helpful and cost effective to my organisation. It has been a great step forward. "
SSAFA Personnel
June 09
June 09
"The mediation was excellent - very effective. I would definitely call on TCM again, if required."
Senior Manager, Government Agency
May 2009
May 2009
"This was a more beneficial experience than I anticipated. The opportunity to address the issues was essential and wouldn't have occurred without TCM involvement."
Senior Manager, Government Agency.
June 2009
June 2009
"The mediators were very helpful; the outcome was very positive."
Senior Manager, Government Agency
May 2009
May 2009
"I thought both mediators acted professionally and skilfully throughout the day - I was extremely impressed by the whole experience."
David, Programme Manager of an Educational Institute
2008
2008
"We approached TCM at a sensitive and crucial period in our company's history and we were delighted to receive a thoughtful, sympathetic and constructive response perfectly tailored to suit our needs. The mediators encouraged us to design the type of service that we needed and then provided it for us with professionalism, insight and good humour. I would not hesitate to recommend TCM to anyone looking to identify, diagnose and solve problems of any kind in the workplace."
Jon, director of a small publishing company
2008
2008
"It was a tiring but very helpful day. The mediation process is excellent for drawing out key issues. I found the structure really useful too, for example allowing us time to speak freely and to listen. There is nothing you could have done better."
Party to TCM Mediation, large London Local Authority
2008
2008
"The mediation was very helpful and has helped resolve the staff conflicts that were the root cause of the problem. Relationships have most definitely improved and as long as we all continue as we are, I can foresee no further problems."
Joanne, HR Director of a large UK University
2007
2007
"I would be very comfortable to refer parties for Mediation at TCM - I have every confidence that if there is an agreement to be reached that they will do so!"
Sue Burton, H Weston & Sons
June 2007
June 2007
"TCM helped us to resolve a really difficult employment situation. The complainant was off work and had submitted an ET1 [application to Employment Tribunal] on the basis of racial and disability discrimination. As a result of mediation, the ET1 was withdrawn; we have made reasonable adjustments and the employee has returned to work. Well done and thank you for all of your help."
Michael, HR Director of an International IT Company
2006
2006
"Your work has helped colleagues see the value of using mediators to resolve conflicts in the workplace. We have seen an 80% reduction in tribunal applications in the time that TCM has been a strategic partner with Croydon Council."
Pam Parkes, Head of Human Resources at Croydon Council
2006
2006
"This dispute had torn the team in two. It was causing me and the team to feel incredible levels of stress - I know that at least one of the team was considering leaving. The team mediation work that you did was very helpful - you identified the issues very quickly and I was amazed how effective the actual day was. I can't thank you enough and I would like you to come back in six months to review the situation with the team."
Simon, Director of a large UK Charity
2006
2006
"David Liddle's expertise, enthusiasm and commitment to fair treatment and ADR has ensured that our mediation scheme is exceeding even our highest expectations."
Willie Griffin, Head of Strategic HR Hounslow Council
2005
2005
"During mediation, I felt listened to and I felt that my concerns were valid and important. The mediator did not judge or blame me although they did ask some very difficult and searching questions.
When we met last month, the mediator helped us discuss our problems and as a result of mediation we have now developed a very positive working relationship. Many Thanks."
Susan, Senior Manager
2004
2004
Testimonials :
Testimonials
TCM receives a substantial amount of very positive and generous feedback from our many clients.