"'The TCM National Certificate in Workplace Mediation course is an excellent foundation for developing a sound appreciation of the mediation process and for attaining effective mediation skills. Theory and practice is well balanced and the participative style of delivery engages and challenges from start to finish. It is good to see mediation being accredited to such high standards.’"
Bill Patterson, Labour Relations Agency
National Certificate in Workplace Mediation, 2010
National Certificate in Workplace Mediation, 2010
"The skills and knowledge I have gained on the course will be in use daily in my role at work, regardless of how many mediation session that i am assigned to this next year"
Diana Muggleston, Operation Manager, Royal Free Hospital
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"This is an intensive and challenging course. It has helped me view conflict, change and communication in a very different way. I highly recommend this course as skills development for mid/senior manager; it provides a great knowledge base to approach problems when they happen within a practical time frame."
Anna Kingston-Jones, Communications Consultant
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"Managers should use mediation before considering performance and conduct pathways"
Simon Rattenbury, Head of Service, Royal Free NHS Trust
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"Enjoyable course, looking forward to putting the skills into practice"
Gemma Dullea, HR Consultant, NWMHP NHS
Practical Team Mediation and Facilitation Skills, April 2010
Practical Team Mediation and Facilitation Skills, April 2010
""This course has been an excellent source of information and training and has thoroughly prepared me to start mediating within the workplace""
Helen Garner, Constructive Skills
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
""Brilliant opportunity to gain a skill in a secure and exceedingly competent environment with knowledgeable and understanding trainers""
Dot Yeo, HR Change Manager, NHSBT
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
""While I found the process quite challenging I felt that trainers’ interaction and feedback was excellent making me comfortable with the whole process"."
Kevin Holmes, DWP
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
""An enjoyable and illuminating experience"."
Gil Harvey, DWP
National Certificate in Workplace Mediation, July 2010
National Certificate in Workplace Mediation, July 2010
"The course is challenging but ultimately very useful and satisfying; I feel I have been introduced to a range of useful skills of many varied applications"
Ian Langdon, Hertfordshire Constabulary
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"I found the course challenging but very enjoyable, it has taught me the skills I require to be a workplace mediator, and also some valuable skills to use in my professional development. Beccie was an excellent tutor; her enthusiasm and energy was infectious."
Mgunda Betsworth- Hertfordshire Constabulary
The National Certificate in workplace Mediation
The National Certificate in workplace Mediation
"Well delivered, very professional programme"
Tom McCracken, L+D Consultant, NHSBT
Practical Team Mediation and Facilitation Skills, April 2010
Practical Team Mediation and Facilitation Skills, April 2010
"Very relevant, engaging and enjoyable course"
Julia Nelson, HR, NWMHP NHS
Practical Team Mediation and Facilitation Skills, April 2010
Practical Team Mediation and Facilitation Skills, April 2010
"This is an excellent approach to conflict resolution for the trust."
Frank Ball, HR Manager. South West London and St Georges NHS Mental Health Trust
The National Certificate in workplace Mediation
The National Certificate in workplace Mediation
"This is a good technique to be utilised in the work place. I am confident it will be beneficial."
Nicola Mladenovic, Service Manager. South West London and St Georges NHS Mental Health Trust
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"Highly recommended. The trainers were amazingly supportive. The structure and pace of learning was perfect."
Arron Pile, Project Manager, The University of Salford
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"I found the course truly inspirational and I cannot wait to put into practice what I have learnt. Thank you! "
Carol Law, HR Manager, South West London and St Georges NHS Mental Health Trust
The National Cerificate in Workplace Mediation
The National Cerificate in Workplace Mediation
"The learning was hard work but very enjoyable and ultimately very rewarding"
Crispin Lee, Met Police
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"TCM – The direct route to mediation success"
Nigel Kitching, Met Police
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"An extremely useful course; the content was more intense than I had appreciated. "
Gary Holdforth, HR Manager, Port of London Authority
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"A must for anyone involved with people in a busy workplace.
"
Lee Walker, Port of London Authority.
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Excellent training that would benefit any organisation. "
John Ball, Head of Property, Port of London Authority
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Enthusiastic trainers, clear and concise in explanations. Trainers answered every question/scenario and added their own experiences.
"
Anna Woods, Studio Manager, Tigerprint, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Working with TCM was informative, useful and fun. "
Sara McInnes, Category Manager, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Rewarding, challenging, confidence-building, motivational, positive. Mediation training has given me skills I can use in everyday work practice."
Jill Ramsay, Studio Manager, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"First class programme. The training was enlightening and very challenging.
"
Karen Moncrieff, visitScotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"This course really had the wow factor for me (win or win!)
"
Linda Laughland, Visitscotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"I thoroughly enjoyed the course and it is amongst my top 3 after 20+ years in HR.
"
Linda Laughland, Visitscotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"A great course for personal and professional development, with real value to an organisation."
Julie Hutchison, Hertfordshire Constabulary
"I found the course challenging but very enjoyable, it has taught me the skills I require to be a workplace mediator, and also some valuable skills to use in my professional development. Beccie was an excellent tutor; her enthusiasm and energy were infectious!
"
Mgunda Betsworth, Hertfordshire Constabulary
"The course is challenging but ultimately very useful and satisfying; I feel I have been introduced to a range of useful skills of many varied applications."
Ian Langdon, Hertfordshire Constabulary
"Well paced, informative session that gives an excellent insight for staff that have an interest in becoming an internal mediator
"
Lynn Jack – HR Manager, VisitScotland
"Excellent course. I have definitely come away with a better knowledge of what mediation is and the tools to mediate.
"
Breige Toner, VisitScotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"TCM provide a challenging and stimulating environment to learn the art of mediation.
"
Mark Hunt, Solicitor, Best Practice Review
"This was an enjoyable and challenging course which was very worthwhile.
"
Barry Lavers, Hertfordshire Constabulary.
"This course is very informative and provides great learning and insight into the mediator role’
"
Nicole Battain, Comet
"Very knowledgeable trainers, learnt a lot about myself and grown in confidence.
"
Federica Smith,WPA
Summer 2009
Summer 2009
"Fantastic course with lots of content which all came together over the last couple of days’
"
Richard Tutill, WPA
"Excellent training course which will ensure you become a fully competent mediator.
"
Karen Oates, HR Advisor, TheNational Probation Service, Northumbria
Summer 2009
Summer 2009
"TCM have provided an excellent training package on mediation processes which will be of added value to Northumbria Probation Area"
Graeme Davis, HR Advisor,The National Probation Service, Northumbria
"An excellent course which developed lots of practical skills in dealing with conflict – not just through a formal mediation process, but in everyday work as a manager.
Barbara Holdhusen – HR Director
"
Barbara Holdhusen, HR Director, The National Probation Service, Northumbria
"A Thought provoking course which will help me to deal with issues differently, it challenged my usual work practices."
Rebecca Leigh, The Medical Research Council
Summer 2009
Summer 2009
"Excellent training opportunity, practical to give enough confidence to go into the ‘real’ world and do mediations.
"
K. K. Poonia – Diversity Manager, The University of Southampton
"TCM provide an excellent learning environment with fantastic tutor support. "
Ian Gilbert, Personnel Manager, Bridge North District Council
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"TCM's training offers a great introduction to mediation in the workplace. "
Charlotte Pinder, HR, Arcadia Group.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"I would recommend this course to anyone. Excellent facilitators and a safe learning environment."
Jim Collins, Welfare Officer Foreign and Commonwealth office.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"The course was very thorough, informative and practical and I now feel that I can put the mediation skills that I have learnt and practiced into effect."
Michelle Walsh, Senior HR Business Partner Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"I thought that the TCM course and facilitation was excellent it made learning and application of the practice skills enjoyable. "
Beverley Abdulla, HR Manager, AT Engine Controls.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Challenging, informative and life changing. "
Neil Quinn, HR Business Manager, Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Well planned and delivered - Thank You. "
Amanda Howell, Modern Matron, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Carrying out the role play of the mediator working through all the meetings and process was really useful as it enabled me to put into practice all the learning and pick up on learning points for the future. "
Laura Starkey, HR Business Partner, Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Highly recommend the training for mediation, its creative learning and very person centered in approach in finding solution focused agreements between parties. "
Jackie Wilkinson, Designated Nurse, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"TCM training in mediation has opened up a whole new learning opportunity into a colorful and diverse world of resolution which has been exciting for me. "
Amanda Howell, Modern Matron, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Very knowledgeable facilitators very relaxed yet enjoyable yet challenging. "
Elaine Curtin, Training and Education Lead, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Certainly heightened my self awareness. "
Teresa Smith, Clinical Lead, Leicester PCT.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"The best course that I have attended kept my interest and engagement and stimulated my thinking and learning - Congratulations. "
Kay Atkinson, Service Manager, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"I would recommend this training to anyone in a 'people facing' role. "
Kevin Robins, Manager, Automotive and Facilities, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"Well delivered, professional and insightful. I don't know how I did my job before."
Phil Morris, General Manager, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"An exhausting but fascinating course with lots of practical tools not just for mediation but as management skills. "
Hillary Doyle, Manager, Ramp Services, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"Thank you for an excellent course that has taught me so much about conflict and mediation. I am ready to step out of the classroom into the situation. "
Thomas Magwood, HR Representative , American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"I feel equipped with the invaluable tools needed to understand positive mediations. "
Liz Godden, HR Consultant , American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"TCM's training is thought provoking and stretching. I enjoyed the variety of the course activities and the different learning methods which were particularly effective. All in all, it was a very positive experience."
Louise Wardle, ER Specialist, Arcadia Group
Practical Mediation Skills, 2009
Practical Mediation Skills, 2009
"The trainers were extremely knowledgeable and imported their expertise in a friendly and relaxed way.
"
Ian Pickett, Detective Inspector, Metropolitan Police,
National Certificate in Workplace Mediation, April, 2009
National Certificate in Workplace Mediation, April, 2009
"I enjoyed the course very much and it delivered on my expectations. The skills I acquired will be very useful in my role and will complement my existing skills as an ER advisor.
"
Monica Thorogood, Employee Relations Adviser
Merrill Lynch. National Certificate in Workplace Mediation, April 2009.
Merrill Lynch. National Certificate in Workplace Mediation, April 2009.
"This was an excellent course delivered to a high standard.
"
Roger Silvers, Managing Director, RJS Management
Mediation Eye Opener, April 2009
Mediation Eye Opener, April 2009
"Absolutely brilliant training - well paced and interactive.
"
Ebere Ikerionwu, Student
Resolving Public Sector Disputes, April 2009
Resolving Public Sector Disputes, April 2009
"Workplace mediation training was a real eye opener on so many levels. I thoroughly enjoyed the course and look forward to putting it into practice. Thank you TCM!
Helen Upson, Solicitor, Taylor Bracewell
"
Helen Upson, Solicitor, Taylor Bracewell
National Certificate in Workplace Mediation, April 2009.
National Certificate in Workplace Mediation, April 2009.
"Mediation was a very different process for me. Using skills to amicably resolve workplace disputes will be a great benefit to me.
"
Jim Beaty, HR Professional.
National Certificate in Workplace Mediation May 2009.
National Certificate in Workplace Mediation May 2009.
"TCM's National Certificate in Workplace Mediation is a very intensive course that changed my entire attitude to workplace conflicts and disputes. "
Mark Dorrington Detective Sergeant, Metropolitan Police London
National Certificate in Workplace Mediation, May 2009
National Certificate in Workplace Mediation, May 2009
"Really enjoyable course, Learning was really cemented and useful."
Elizabeth Fitch, Regional Director, Jaluch,
The National Certificate in Workplace Mediation, May 2009.
The National Certificate in Workplace Mediation, May 2009.
"TCM has excellent trainers who know their stuff."
Tony Lockey, Fraud Officer, Hastings Borough Council.
National Certificate in Workplace Mediation, May 2009.
National Certificate in Workplace Mediation, May 2009.
"A really comprehensive course delivered by experienced and expert tutors."
Rita Adams, Student
National Certificate in Workplace Mediation, Hastings Borough Council, May 2009.
National Certificate in Workplace Mediation, Hastings Borough Council, May 2009.
"It was hands down the best thing I have ever done. Beccie was amazing. I can't wait to start using my new skills."
Gail Simpson, City Of London Police
Spring 2009
Spring 2009
"The enthusiasm and professionalism of the trainers was an inspiration.
"
Mark Turner, The University of Southampton.
"One of the most challenging and empowering development days I have attended in ages!
"
Tony Cooper, Head of Staff Development, The University of Southampton
"TCM have produced an effective training programme which is full of current mediation and conflict resolution best practice, but at the same time is fun and enjoyable. 10 out of 10!"
Calum Kerr, Head of Strategy, Scottish Ambulance Service
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"A big thank you to the TCM team for an excellent programme - good theory and lots of practise with a variety of facilitation styles."
Mike Evans, Career Management Consultant
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"This course provided a framework and theory to enable me to apply conflict management skills in a more structured and professional way."
Julia Hookway, Commissioning Manager, Tower Hamlets PCT
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"I like David's training style and approach with the group. He was knowledgeable, encouraging and interesting. As a new business, this course was a major investment or time and money for me. I already feel I got good value in terms of new skills and learning, plus I am sure that this is a definite growth area with great potential."
Karen Gibbs, Independent Consultant,
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"The most useful course that I've been on for sometime. It has given me the confidence to embark on mediation in my workplace."
Paul Forrest, Group ER Manager, Arcadia Group
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"TCM's training is highly professional, and it instills confidence in the participants to go out into the world and practise their skills."
Mark Healy, Employee Relations Officer, Notts Fire and Rescue Service
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"This was a challenging and professional course. I found all of TCM's tutors very good and easy to work with and I believe that mediation has a positive part to play in resolving disputes within our organisation."
Maureen Bliss, Head of HR, RNIB
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"An excellent course, professionally delivered.
"
Brian Connelly, Project Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"The TCM course, facilitated by trainers who have a wide range of skills, experience and first hand up to date involvement in real conflict situations - provides a solid basis for new mediators to develop their skills with confidence."
Robin Russell, Dept for International Development
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"I found the training very useful and would recommend it to anyone thinking of managing conflicts within the workplace."
Kelly Oehme, HR Officer, Hastings Council
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"A very constructive course, which empowers managers and gives them the skills to resolve team conflict at the earliest opportunity.
"
Lindsay Teeslade, Contact Centre Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"I enjoyed this course very much. It was well directed and I personally can't think of any area that needs improvement
"
Tricia Paterson, Line Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"The course provides an opportunity to gain a full understanding of the mediation process in addition to practicing the skills in a safe and constructive environment.
"
Lisa Sellars, Head of Personnel and Payroll, Scottish Courts Service
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"The training was informative and practical giving the basis for developing an in-company mediation model."
John Cole, Senior Manager, London Waste
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"A challenging and thought provoking course."
Jo Singleton, Head of HR, Ascent Media Group
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"The mediation process is an extremely powerful tool in the workplace. I can't believe how much I have learned and how useful it will be in my work environment.
"
Debs Pogson, HR Manager, Witwood food Products
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!
"
Nikki Robson, Workplace Mediator GCHQ.
Practical Team Mediation and Facilitation Skills, 2008
Practical Team Mediation and Facilitation Skills, 2008
"High quality training with strong feel good factor
"
Paul Holder, Professional Mediator.
Practical Team Mediation and Facilitation Skills, 2008
Practical Team Mediation and Facilitation Skills, 2008
"An enjoyable and challenging introduction to the mediation process that leaves one with the confidence to use the basic skills as a platform for further development."
Naomi Brecker, Occupational Health Physician, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"A very sincere course, relevant to daily walks of life. I feel very privileged to have been on this course. I have learnt so much and am delighted about the knowledge gained. This course has definitely enhanced my listening and mediation skills."
Pam Nyamadzawo, Ward Manager, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"A stimulating and highly useful course."
Hilary Nightingale, HR Officer, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"This course provided an excellent way of acknowledging conflict as an opportunity for all involved."
Diane Burke, Head of Sales and Marketing, Heathrow Express
Early Resolution Skills, 2008
Early Resolution Skills, 2008
"TCM offer a very practical approach that I am sure I will be implementing soon."
Claire Baker, Head of HR, Heathrow Express
Early Resolution Skills, 2008
Early Resolution Skills, 2008
"An excellent course, did what it said on the tin. I'm glad we chose TCM to provide our mediation training."
Lee White, HR Business Adviser, Surrey & Borders Partnership NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"Very enjoyable two days which gave me the theoretical background as well as practical skills"
Diane Samuels, Physiotherapy Lead Royal London Hospital, Tower Hamlets Primary Care Trust
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"Hugely relevant area to develop and practice skills for Mediation in the workplace"
Veronica Husband, Head of HR, Tower Hamlets Primary Care Trust
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"The facilitator for this course provided a fun approach to learning which was inclusive and positive"
Ivana Flitton, Occupational Therapist, Surrey & Borders Partnership NHS Trust
Fair Treatment Workshop, 2008
Fair Treatment Workshop, 2008
"Excellent in providing both skills development and building confidence, I feel I can now go into a mediation situation"
Kamiljit Kerridge-Poonia, Diversity Manager, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"A thoroughly exhilarating and challenging event that imparts thought-provoking and valuable tools for my role."
Darren Thurston, Personnel Manager, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"An excellent training course, well run, thoughtful and stimulating. A really major piece of personal development."
Richard Tank, Faculty Executive Officer, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"The course has made me think about how I will be able to improve the way I deal with people who demonstrate 'challenging' behaviour."
Christine Simpson, Change Manager, Office for National Statistics
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"I didn't realise that mediation could be so powerful. "
Christian Carter, Personnel Manager, University of Bristol
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"It is clear that TCM are passionate about the power of mediation and this is evident in the quality of training they provide and their overall approach to mediation in the workplace. "
Hannah Breen, HR Consultant
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"Insightful, highly practical and thought-provoking. Mediation is an emerging industry and TCM is definitely ahead of its time."
Lorraine Williamson, Consultant
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"I didn't realise that mediation could be so powerful."
Christian Carter, Personnel Manager Policy Development, University of Bristol
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"This was a stimulating, interesting, worthwhile and demanding course. I really enjoyed the role plays. It was fascinating to experience a mediation from the position of a mediator, a party and an observer"
David Parry, Partner, Employment and HR Team, Darbys Solicitors LLP
National Certificate In Workplace Mediation, 2007
National Certificate In Workplace Mediation, 2007
"I have not only enjoyed the content of the course, made new friends and contacts, but I have also learned so much. It has been intense and a bit nerve-wracking at times, but I feel confident now to try out my new skills."
Anne Malone, Head of Human Resources and Payroll, ActionAid
2007
2007
"The balance of input and role play was good and
meant the learning was well-supported. I enjoyed all
aspects of the course. The facilitator was clear and
very good at responding to questions."
Barbara Wilson, Director of Organisational Development and Personnel, CAFOD
2007
2007
"This is one of the most practical and useful training courses I have attended. The role play was not just 'lip service' but for the first time in many years, gave sufficient time and emphasis to practicing/acquiring mediation skills."
Barry Jackson, Mental Health Service Manager, Newcastle upon Tyne, Primary Care Trust
2007
2007
"This was a fantastic, practical course which has given me a great overview into mediation - thank you!"
Michelle Mumford, Notting Hill Housing
2007
2007
"I believe that mediation is a great tool and I will endeavour to employ what I have learnt within my workplace"
Dee Kemp, Project Manager, Westminster Drugs Project
2007
2007
"To understand conflict resolution in the workplace, one has to understand the core features of conflict. The TCM course offers this and much, much more."
John Curran, South London & Maudsley NHS Trust
National Certificate In Workplace Mediation, June 2007
National Certificate In Workplace Mediation, June 2007
"Sensitive yet challenging with plenty of space to learn."
Karen Bailey, East Lancashire Primary Care Trust
National Certificate in Workplace Mediation 2007
National Certificate in Workplace Mediation 2007
"An excellent programme which gave me the confidence to use my intuition within a facilitative structure."
Jane Stealy, Principal, Brambles Consulting
National Certificate in Workplace Mediation 2007
National Certificate in Workplace Mediation 2007
"The vision and commitment of the facilitators and their generosity to impart their experiences makes the learning process very powerful. "
Julia Moss, Independent Consultant
2007
2007
"This was a challenging and practical course with excellent outcomes."
Michael Wilkins, South London & Maudsley NHS Trust
2007
2007
"This course has changed my perception of conflict resolution and opened up new possibilities for me and my organisation"
Helen Barnes, HR Manager, Tate Britain
2007
2007
"The session not only gave me an introduction to mediation but provided food for thought on managerial styles and personal attitudes"
Sophie Athies, Great Western Hospital
2007
2007
"An excellent training course, thorough, well-paced and clear. I could not envisage a better introduction to the topic."
Richard Beecham, Theatre Director and CLORE Leadership Fellow
2007
2007
"The TCM tutors really know thier stuff - they are generous in the sharing of their experience and their expertise."
Joan Kelly, Counsellor, PPC Worldwide
2007
2007
"TCM has provided an engaging, focused and supportive course. The facilitators and the group offered plenty to work with and gave me a great opportunity to learn. (Rose scored the course 25/25!)"
Rose Wigan, Counsellor, PPC Worldwide
2007
2007
"Excellent, practical training."
John Hallam, HR Officer at Canterbury Christ Church University
2007
2007
"Together stronger - mediation training through TCM will lift your game."
John Fitzgerald, Mediator, Leicestershire Police.
2007
2007
"An excellent course, content and facilitation."
James Hunter, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"A very professional training session delivered by TCM. Presenters very helpful giving us great techniques to mediate in the future.
"
Bernie Smith, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"An excellent 2 day course! The facilitators were very professional and allowed space and time for you to learn from practical role play whilst providing constructive feedback. Thank you!"
Joy Towler, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"TCM's Practical Mediation and Dispute Resolution Skills course breaks down mediation into a manageable subject rather than the daunting task it can be."
Elaine Allison, HR Partner, Shell International
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"A really useful 2 days, set at the right pace which covered the main points that may arise in mediation and dispute resolution."
R. Dodsworth, HR Advisor, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"This was a useful course that gave us practical skills and the confidence to resolve disputes in the workplace."
Jennie Ferguson, HR Policy Specialist, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"A great introduction to mediation and a thoroughly enjoyable and informative two days.
"
Jayne Mann, HR Advisor, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"A practical workshop that gives you the tools and techniques as soon as you return into the workplace.
"
Joanne Cross, HR Manager, Severn Trent Water
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"A great interactive introduction to mediation taught by someone who has genuinely been there and can offer practical learning."
Lucy Chatwin, Asst HR Director, Dudley Group of Hospitals
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"Great to take 2 days out of a busy working week and feel that it was time well spent and extremely worthwhile."
Kate Keeling, Employee Contribution Specialist, Dudley Group of Hospitals.
Practical Mediation Skills, 2007
Practical Mediation Skills, 2007
"The National Certificate in Workplace Mediation provides an excellent all round introduction to the skills required to become a mediator"
Caroline Gray, Internal Mediator, Hammersmith Hospital NHS Trust
2007
2007
"This has been an excellent training course and a wonderful learning experience. TCM provided an intuitive look into human nature at its best and worst!"
Catherine Ryan Internal Mediator, Hammersmith Hospital NHS Trust
2007
2007
"I've learnt a lot about mediation and I've been given the opportunity to put it into practice. The feedback and support from TCM has been fantastic - thank you"
Paula Lamb, Internal Mediator, Hammersmith Hospital NHS Trust
2007
2007
"Well planned, interactive training, very valuable to take back to the workplace and operate as a mediator "
Ellie Shepherd, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"TCM has created a truly worthwhile course and I am confident that it will work in my workplace. "
Mary Simpson, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"TCM provides the ideal environment and facilitation for mediation training. All of the tutors were excellent facilitators and role models. Thank you for a great 6 days!"
Sue Smith, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"I think that more NHS Trusts should get involved in TCM's schemes. You have a fantastic course and you all have such a good way of giving feedback whether positive or negative."
Michelle das, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust
2007
2007
"I attended the National Certificate In Workplace Mediation in Summer 2006. This was a really stretching course and the facilitators get top marks. The skills that I have learned will be invaluable to me in my role - thank you!"
Nigel Minter, Human Resources Manager, Superdrug
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"What I particularly liked about the 6-day course was the TCM tutor who was patient, energetic, knowledgeable and excellent at giving constructive feedback. I also liked the course content and the good balance between theory, role plays and group exercises."
Dawn Jenkins, HR Manager, Devon and Cornwall Police
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"This was a rewarding, stimulating and enjoyable course. The trainer's deep knowledge and experience of mediation was communicated in a very natural way. The mediation demonstration was excellent and very valuable"
Eddie Kelly, Senior Personnel Officer, Hounslow Homes
2006
2006
"This is an excellent course! Everyone was given the opportunity to participate in discussions as well as role plays. It felt like it was our course and the facilitators ensured that we had a very good learning experience"
Mike Jones, Head of Management Services, Trades Union Congress (TUC)
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"I completed the National Certificate in Workplace Mediation with TCM 2 years ago. I was so impressed by it that I decided to run the course in house at the CRE. We found this course to be the most comprehensive and thought provoking course of its kind. We all thoroughly enjoyed it and it
has inspired us to take up mediation in a big way at the CRE. We will be using mediation not just in terms of dealing with internal CRE problems but also as an option for dealing with some of the complaints that are made to us about third party organisations where it seems appropriate to offer this option."
Anthony Robinson, Legal Director at the CRE
2006
2006
"I really enjoyed the course. I feel that it has been, and will continue to be very useful in my working life as well as my personal life. The teaching styles of David and Alex
were excellent."
Minal Jivra, HR Adviser, Marshall James Human Resources
National Certificate In Workplace Mediation, 2006
National Certificate In Workplace Mediation, 2006
"This was one of the most enjoyable and worthwhile training
experiences that I have ever had the pleasure of attending and one that I personally believe will make a difference every day... Many thanks."
Brian Ellis, Senior Manager at Royal Mail
2006
2006
"The feedback from the training was excellent."
Beverly Hadfield, Assistant Director (Staff Development) Teesside University
2005
2005
"This course was brilliant. It was challenging, fun and hard work. David and the TCM team have created a great learning event which is relaxed but very focused and effective"
Colin Moulds, Resource & Planning Manager, Vodafone.
2005
2005
"This course has changed my whole approach and taught me how to deal with conflict and disputes more effectively.
"
Rachel Parry, Senior HR Officer at Guys and St Thomas's Foundation NHS Trust
National Certificate in Workplace Mediation 2005
National Certificate in Workplace Mediation 2005
"Wow, what a motivating, enlightening, insightful, practical, and fun learning experience!"
Pauline Courtney, Freelance Mediator and HR Consultant
2004
2004
"The course was worthwhile, challenging and supportive. David has a wealth of knowledge and experience and I really appreciated him sharing it so freely."
Karen De Sousa, HR Officer, CAFOD
2004
2004
"David Liddle's generosity in sharing his considerable knowledge and skills was evident from the outset and really supported our learning."
Fiona Bartels-Ellis, Head of Diversity, British Council
2003
2003
Testimonials :
Testimonials
TCM receives a substantial amount of very positive and generous feedback from our many clients.