"TCM have produced an effective training programme which is full of current mediation and conflict resolution best practice, but at the same time is fun and enjoyable. 10 out of 10!"
Calum Kerr, Head of Strategy, Scottish Ambulance Service
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"A big thank you to the TCM team for an excellent programme - good theory and lots of practise with a variety of facilitation styles."
Mike Evans, Career Management Consultant
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"This course provided a framework and theory to enable me to apply conflict management skills in a more structured and professional way."
Julia Hookway, Commissioning Manager, Tower Hamlets PCT
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"I like David's training style and approach with the group. He was knowledgeable, encouraging and interesting. As a new business, this course was a major investment or time and money for me. I already feel I got good value in terms of new skills and learning, plus I am sure that this is a definite growth area with great potential."
Karen Gibbs, Independent Consultant,
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"The most useful course that I've been on for sometime. It has given me the confidence to embark on mediation in my workplace."
Paul Forrest, Group ER Manager, Arcadia Group
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"TCM's training is highly professional, and it instills confidence in the participants to go out into the world and practise their skills."
Mark Healy, Employee Relations Officer, Notts Fire and Rescue Service
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"This was a challenging and professional course. I found all of TCM's tutors very good and easy to work with and I believe that mediation has a positive part to play in resolving disputes within our organisation."
Maureen Bliss, Head of HR, RNIB
National Certificate In Workplace Mediation, 2008
National Certificate In Workplace Mediation, 2008
"An excellent course, professionally delivered.
"
Brian Connelly, Project Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"The TCM course, facilitated by trainers who have a wide range of skills, experience and first hand up to date involvement in real conflict situations - provides a solid basis for new mediators to develop their skills with confidence."
Robin Russell, Dept for International Development
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"I found the training very useful and would recommend it to anyone thinking of managing conflicts within the workplace."
Kelly Oehme, HR Officer, Hastings Council
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"A very constructive course, which empowers managers and gives them the skills to resolve team conflict at the earliest opportunity.
"
Lindsay Teeslade, Contact Centre Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"I enjoyed this course very much. It was well directed and I personally can't think of any area that needs improvement
"
Tricia Paterson, Line Manager, Office For National Statistics
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"The course provides an opportunity to gain a full understanding of the mediation process in addition to practicing the skills in a safe and constructive environment.
"
Lisa Sellars, Head of Personnel and Payroll, Scottish Courts Service
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"The training was informative and practical giving the basis for developing an in-company mediation model."
John Cole, Senior Manager, London Waste
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"A challenging and thought provoking course."
Jo Singleton, Head of HR, Ascent Media Group
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"The mediation process is an extremely powerful tool in the workplace. I can't believe how much I have learned and how useful it will be in my work environment.
"
Debs Pogson, HR Manager, Witwood food Products
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!
"
Nikki Robson, Workplace Mediator GCHQ.
Practical Team Mediation and Facilitation Skills, 2008
Practical Team Mediation and Facilitation Skills, 2008
"High quality training with strong feel good factor
"
Paul Holder, Professional Mediator.
Practical Team Mediation and Facilitation Skills, 2008
Practical Team Mediation and Facilitation Skills, 2008
"An enjoyable and challenging introduction to the mediation process that leaves one with the confidence to use the basic skills as a platform for further development."
Naomi Brecker, Occupational Health Physician, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"A very sincere course, relevant to daily walks of life. I feel very privileged to have been on this course. I have learnt so much and am delighted about the knowledge gained. This course has definitely enhanced my listening and mediation skills."
Pam Nyamadzawo, Ward Manager, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"A stimulating and highly useful course."
Hilary Nightingale, HR Officer, Royal Free Hampstead NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"Very informative and interactive. The locality should do more training of this nature."
Lee Washington, Internal Investigator, West Midlands Ambulance Service
Practical Investigation Skills, 2008
Practical Investigation Skills, 2008
"Superb well constructed course - excellent."
Nick Black, Internal Investigator, West Midlands Ambulance Service
Practical Investigation Skills, 2008
Practical Investigation Skills, 2008
"This course provided an excellent way of acknowledging conflict as an opportunity for all involved."
Diane Burke, Head of Sales and Marketing, Heathrow Express
Early Resolution Skills, 2008
Early Resolution Skills, 2008
"TCM offer a very practical approach that I am sure I will be implementing soon."
Claire Baker, Head of HR, Heathrow Express
Early Resolution Skills, 2008
Early Resolution Skills, 2008
"An excellent course, did what it said on the tin. I'm glad we chose TCM to provide our mediation training."
Lee White, HR Business Adviser, Surrey & Borders Partnership NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"Very enjoyable two days which gave me the theoretical background as well as practical skills"
Diane Samuels, Physiotherapy Lead Royal London Hospital, Tower Hamlets Primary Care Trust
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"Hugely relevant area to develop and practice skills for Mediation in the workplace"
Veronica Husband, Head of HR, Tower Hamlets Primary Care Trust
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"The facilitator for this course provided a fun approach to learning which was inclusive and positive"
Ivana Flitton, Occupational Therapist, Surrey & Borders Partnership NHS Trust
Fair Treatment Workshop, 2008
Fair Treatment Workshop, 2008
"Excellent in providing both skills development and building confidence, I feel I can now go into a mediation situation"
Kamiljit Kerridge-Poonia, Diversity Manager, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"A thoroughly exhilarating and challenging event that imparts thought-provoking and valuable tools for my role."
Darren Thurston, Personnel Manager, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"An excellent training course, well run, thoughtful and stimulating. A really major piece of personal development."
Richard Tank, Faculty Executive Officer, University of Southampton
The Essentials of Workplace Mediation, 2008
The Essentials of Workplace Mediation, 2008
"The course has made me think about how I will be able to improve the way I deal with people who demonstrate 'challenging' behaviour."
Christine Simpson, Change Manager, Office for National Statistics
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"I didn't realise that mediation could be so powerful. "
Christian Carter, Personnel Manager, University of Bristol
Practical Mediation & Dispute Resolution Skills, 2008
Practical Mediation & Dispute Resolution Skills, 2008
"It is clear that TCM are passionate about the power of mediation and this is evident in the quality of training they provide and their overall approach to mediation in the workplace. "
Hannah Breen, HR Consultant
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"Enjoyable experience, enhanced skills in a fun way."
Chris Murray, Assistant HR Director, Royal Free NHS Trust
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"Insightful, highly practical and thought-provoking. Mediation is an emerging industry and TCM is definitely ahead of its time."
Lorraine Williamson, Consultant
National Certificate in Workplace Mediation, 2008
National Certificate in Workplace Mediation, 2008
"I thought both mediators acted professionally and skilfully throughout the day - I was extremely impressed by the whole experience."
David, Programme Manager of an Educational Institute
2008
2008
"We approached TCM at a sensitive and crucial period in our company's history and we were delighted to receive a thoughtful, sympathetic and constructive response perfectly tailored to suit our needs. The mediators encouraged us to design the type of service that we needed and then provided it for us with professionalism, insight and good humour. I would not hesitate to recommend TCM to anyone looking to identify, diagnose and solve problems of any kind in the workplace."
Jon, director of a small publishing company
2008
2008
"This was a very enjoyable course - relaxed and informative. Really enjoyed it. Well done!"
P Breslin, Internal Investigator, West Midlands Ambulance Service
Practical Investigation Skills, 2008
Practical Investigation Skills, 2008
"I didn't realise that mediation could be so powerful."
Christian Carter, Personnel Manager Policy Development, University of Bristol
Practical Mediation Skills, 2008
Practical Mediation Skills, 2008
"It was a tiring but very helpful day. The mediation process is excellent for drawing out key issues. I found the structure really useful too, for example allowing us time to speak freely and to listen. There is nothing you could have done better."
Party to TCM Mediation, large London Local Authority
2008
2008
Testimonials :
Testimonials
TCM receives a substantial amount of very positive and generous feedback from our many clients.