"The learning was hard work but very enjoyable and ultimately very rewarding"
Crispin Lee, Met Police
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"TCM – The direct route to mediation success"
Nigel Kitching, Met Police
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"An extremely useful course; the content was more intense than I had appreciated. "
Gary Holdforth, HR Manager, Port of London Authority
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"A must for anyone involved with people in a busy workplace.
"
Lee Walker, Port of London Authority.
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Excellent training that would benefit any organisation. "
John Ball, Head of Property, Port of London Authority
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Enthusiastic trainers, clear and concise in explanations. Trainers answered every question/scenario and added their own experiences.
"
Anna Woods, Studio Manager, Tigerprint, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Working with TCM was informative, useful and fun. "
Sara McInnes, Category Manager, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"Rewarding, challenging, confidence-building, motivational, positive. Mediation training has given me skills I can use in everyday work practice."
Jill Ramsay, Studio Manager, Hallmark Cards
Practical Mediation Training for Managers, November 2009.
Practical Mediation Training for Managers, November 2009.
"First class programme. The training was enlightening and very challenging.
"
Karen Moncrieff, visitScotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"This course really had the wow factor for me (win or win!)
"
Linda Laughland, Visitscotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"I thoroughly enjoyed the course and it is amongst my top 3 after 20+ years in HR.
"
Linda Laughland, Visitscotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"A great course for personal and professional development, with real value to an organisation."
Julie Hutchison, Hertfordshire Constabulary
"I found the course challenging but very enjoyable, it has taught me the skills I require to be a workplace mediator, and also some valuable skills to use in my professional development. Beccie was an excellent tutor; her enthusiasm and energy were infectious!
"
Mgunda Betsworth, Hertfordshire Constabulary
"The course is challenging but ultimately very useful and satisfying; I feel I have been introduced to a range of useful skills of many varied applications."
Ian Langdon, Hertfordshire Constabulary
"I found the mediation training quite exciting, to have the ability to resolve issues and get people motivated to work better together can only be a good thing!
"
Margaret Campbell, Visit Scotland
"Well paced, informative session that gives an excellent insight for staff that have an interest in becoming an internal mediator
"
Lynn Jack – HR Manager, VisitScotland
"Excellent course. I have definitely come away with a better knowledge of what mediation is and the tools to mediate.
"
Breige Toner, VisitScotland
The National Certificate in Workplace Mediation
The National Certificate in Workplace Mediation
"TCM provide a challenging and stimulating environment to learn the art of mediation.
"
Mark Hunt, Solicitor, Best Practice Review
"This was an enjoyable and challenging course which was very worthwhile.
"
Barry Lavers, Hertfordshire Constabulary.
"Excellent facilitation of whole group and excellent feedback from the trainers. I really feel my practice both in the workplace and community will benefit from the experience and knowledge we got from Nicole and Thomas’
"
Trish Graves, Mediation Leeds.
"The course was: Time well spent
Confidence building
Motivational
"
Judy Kessler, Mediation Leeds
"This course is very informative and provides great learning and insight into the mediator role’
"
Nicole Battain, Comet
"Very knowledgeable trainers, learnt a lot about myself and grown in confidence.
"
Federica Smith,WPA
Summer 2009
Summer 2009
"Fantastic course with lots of content which all came together over the last couple of days’
"
Richard Tutill, WPA
"Excellent training course which will ensure you become a fully competent mediator.
"
Karen Oates, HR Advisor, TheNational Probation Service, Northumbria
Summer 2009
Summer 2009
"TCM have provided an excellent training package on mediation processes which will be of added value to Northumbria Probation Area"
Graeme Davis, HR Advisor,The National Probation Service, Northumbria
"An excellent course which developed lots of practical skills in dealing with conflict – not just through a formal mediation process, but in everyday work as a manager.
Barbara Holdhusen – HR Director
"
Barbara Holdhusen, HR Director, The National Probation Service, Northumbria
"A Thought provoking course which will help me to deal with issues differently, it challenged my usual work practices."
Rebecca Leigh, The Medical Research Council
Summer 2009
Summer 2009
"I found this course to be very useful. It challenged me to develop and understand the benefits of mediation in an enjoyable way."
Jerry Yates, The Medical Research Council
Summer 2009
Summer 2009
"Excellent training opportunity, practical to give enough confidence to go into the ‘real’ world and do mediations.
"
K. K. Poonia – Diversity Manager, The University of Southampton
"TCM provide a challenging and stimulating environment to learn the art of mediation."
Mark Hunt
Mediator Best Practice Review, March 2009.
Mediator Best Practice Review, March 2009.
"The Planning Inspectorate wishes to create a workplace where all staff can resolve their differences speedily and effectively without the stress that is so commonly associated with workplace conflict. We are delighted to have been able to develop this partnership with TCM to enable these aims to be met."
Baljeet Mann, Diversity Strategy and Recruitment Manager at The Planning Inspectorate
"TCM provide an excellent learning environment with fantastic tutor support. "
Ian Gilbert, Personnel Manager, Bridge North District Council
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"TCM's training offers a great introduction to mediation in the workplace. "
Charlotte Pinder, HR, Arcadia Group.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"I would recommend this course to anyone. Excellent facilitators and a safe learning environment."
Jim Collins, Welfare Officer Foreign and Commonwealth office.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"The course was very thorough, informative and practical and I now feel that I can put the mediation skills that I have learnt and practiced into effect."
Michelle Walsh, Senior HR Business Partner Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"I thought that the TCM course and facilitation was excellent it made learning and application of the practice skills enjoyable. "
Beverley Abdulla, HR Manager, AT Engine Controls.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Challenging, informative and life changing. "
Neil Quinn, HR Business Manager, Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Well planned and delivered - Thank You. "
Amanda Howell, Modern Matron, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Carrying out the role play of the mediator working through all the meetings and process was really useful as it enabled me to put into practice all the learning and pick up on learning points for the future. "
Laura Starkey, HR Business Partner, Sanctuary Housing.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Highly recommend the training for mediation, its creative learning and very person centered in approach in finding solution focused agreements between parties. "
Jackie Wilkinson, Designated Nurse, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"TCM training in mediation has opened up a whole new learning opportunity into a colorful and diverse world of resolution which has been exciting for me. "
Amanda Howell, Modern Matron, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Very knowledgeable facilitators very relaxed yet enjoyable yet challenging. "
Elaine Curtin, Training and Education Lead, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"Certainly heightened my self awareness. "
Teresa Smith, Clinical Lead, Leicester PCT.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"The best course that I have attended kept my interest and engagement and stimulated my thinking and learning - Congratulations. "
Kay Atkinson, Service Manager, Leicester PCT.
The National Certificate in Workplace Mediation, February 2009
The National Certificate in Workplace Mediation, February 2009
"I would recommend this training to anyone in a 'people facing' role. "
Kevin Robins, Manager, Automotive and Facilities, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"Well delivered, professional and insightful. I don't know how I did my job before."
Phil Morris, General Manager, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"An exhausting but fascinating course with lots of practical tools not just for mediation but as management skills. "
Hillary Doyle, Manager, Ramp Services, American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"Thank you for an excellent course that has taught me so much about conflict and mediation. I am ready to step out of the classroom into the situation. "
Thomas Magwood, HR Representative , American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"I feel equipped with the invaluable tools needed to understand positive mediations. "
Liz Godden, HR Consultant , American Airlines.
The Essentials of Mediation, 20th February 2009
The Essentials of Mediation, 20th February 2009
"TCM's training is thought provoking and stretching. I enjoyed the variety of the course activities and the different learning methods which were particularly effective. All in all, it was a very positive experience."
Louise Wardle, ER Specialist, Arcadia Group
Practical Mediation Skills, 2009
Practical Mediation Skills, 2009
"This was a serious dispute, one in which we had invested tremendous amounts of time, energy and money. Mediation proved to me that these disputes are best resolved by getting around a table and talking."
Paul Doyle, Head of HR Brunel University
"The trainers were extremely knowledgeable and imported their expertise in a friendly and relaxed way.
"
Ian Pickett, Detective Inspector, Metropolitan Police,
National Certificate in Workplace Mediation, April, 2009
National Certificate in Workplace Mediation, April, 2009
"I enjoyed the course very much and it delivered on my expectations. The skills I acquired will be very useful in my role and will complement my existing skills as an ER advisor.
"
Monica Thorogood, Employee Relations Adviser
Merrill Lynch. National Certificate in Workplace Mediation, April 2009.
Merrill Lynch. National Certificate in Workplace Mediation, April 2009.
"This was an excellent course delivered to a high standard.
"
Roger Silvers, Managing Director, RJS Management
Mediation Eye Opener, April 2009
Mediation Eye Opener, April 2009
"Absolutely brilliant training - well paced and interactive.
"
Ebere Ikerionwu, Student
Resolving Public Sector Disputes, April 2009
Resolving Public Sector Disputes, April 2009
"Workplace mediation training was a real eye opener on so many levels. I thoroughly enjoyed the course and look forward to putting it into practice. Thank you TCM!
Helen Upson, Solicitor, Taylor Bracewell
"
Helen Upson, Solicitor, Taylor Bracewell
National Certificate in Workplace Mediation, April 2009.
National Certificate in Workplace Mediation, April 2009.
"Mediation was a very different process for me. Using skills to amicably resolve workplace disputes will be a great benefit to me.
"
Jim Beaty, HR Professional.
National Certificate in Workplace Mediation May 2009.
National Certificate in Workplace Mediation May 2009.
"TCM's National Certificate in Workplace Mediation is a very intensive course that changed my entire attitude to workplace conflicts and disputes. "
Mark Dorrington Detective Sergeant, Metropolitan Police London
National Certificate in Workplace Mediation, May 2009
National Certificate in Workplace Mediation, May 2009
"Really enjoyable course, Learning was really cemented and useful."
Elizabeth Fitch, Regional Director, Jaluch,
The National Certificate in Workplace Mediation, May 2009.
The National Certificate in Workplace Mediation, May 2009.
"TCM has excellent trainers who know their stuff."
Tony Lockey, Fraud Officer, Hastings Borough Council.
National Certificate in Workplace Mediation, May 2009.
National Certificate in Workplace Mediation, May 2009.
"A really comprehensive course delivered by experienced and expert tutors."
Rita Adams, Student
National Certificate in Workplace Mediation, Hastings Borough Council, May 2009.
National Certificate in Workplace Mediation, Hastings Borough Council, May 2009.
"I felt the mediation session was run very well. The Mediation process gave us time to reflect, and it was extremely informative."
MOD Personnel
Spring 2009
Spring 2009
"Mediation was a great move forward, it has made me think about others feelings and communicate better with my colleagues. It has made me understand the need to resolve situations before they escalate to the need for mediation. "
SSAFA Personnel
June 2009
June 2009
"I wish mediation had been used earlier in the conflict process; this would have been helpful and cost effective to my organisation. It has been a great step forward. "
SSAFA Personnel
June 09
June 09
"The mediation was excellent - very effective. I would definitely call on TCM again, if required."
Senior Manager, Government Agency
May 2009
May 2009
"This was a more beneficial experience than I anticipated. The opportunity to address the issues was essential and wouldn't have occurred without TCM involvement."
Senior Manager, Government Agency.
June 2009
June 2009
"The mediators were very helpful; the outcome was very positive."
Senior Manager, Government Agency
May 2009
May 2009
"It was hands down the best thing I have ever done. Beccie was amazing. I can't wait to start using my new skills."
Gail Simpson, City Of London Police
Spring 2009
Spring 2009
"The enthusiasm and professionalism of the trainers was an inspiration.
"
Mark Turner, The University of Southampton.
"One of the most challenging and empowering development days I have attended in ages!
"
Tony Cooper, Head of Staff Development, The University of Southampton
Testimonials :
Testimonials
TCM receives a substantial amount of very positive and generous feedback from our many clients.