TCM has three simple but unique beliefs which underpin all of our work:

1. That the prevention of conflict is the most effective way of maintaining strong relationships.
2. When conflict does occur, a resolution should be sought - speedily and constructively.
3. That mediation transforms relationships. It builds more effective, more productive and more harmonious teams and workplaces.

Our values:

• Put simply, conflict is complex and challenging. We recognise that there are no simple answers, no quick fixes and there is definitely no magic wand.
• We recognise that the resolution of conflict through open dialogue and honest debate such as that achieved in mediation can lead to more sustainable relationships within workplaces and communities.
• We understand that working with conflict can be stressful and painful for all parties. We also recognise that coming to mediation can be a difficult decision. However, we believe that mediation, when applied sensitively and appropriately, can make a real difference to people’s lives by offering all parties the chance to work together to find a realistic and constructive resolution to their conflict.
• We are committed to the principle of consent and self-determination in mediation. Mediation does not seek to impose a resolution and, by working in a safe and constructive environment, parties often find a resolution that courts or other legal / quasi-legal approaches would be unable or unwilling to consider.
• We believe that most people have the necessary skills and attributes to manage conflict effectively. What is required however, is a clear framework, such as mediation, that people can utilise and adapt to their own circumstances.
• Finally, we firmly believe that... Mediation Works.