Why use Total Conflict Management?

Introdution

TCM was founded by David Liddle in 2001 and we have grown rapidly over the past eight years. With an expert team; our extensive experience; our depth of knowledge; and many, many years perfecting our mediation skills it is no surprise that we are widely regarded as the UK's foremost provider of business, employment and workplace mediation services.

Our mission and vision

TCMs mission is to become the world leader in all aspects of business mediation and dispute resolution. Our vision is to design and develop constructive dispute resolution systems for all of our customers.

Our experience

TCM is proud of its track record and rightly so. We have worked with thousands of UK companies to design and deliver mediation and ADR services. From major blue chip companies including BT, Shell, American Airlines and HSBC to large and complex government departments including the Cabinet Office, Department for Work and Pensions, Ministry of Defence and Department for Culture Media and Sport. We have developed mediation schemes in public sector organisations up and down the country including NHS Trusts, Universities, Councils and Police Forces. And recently, our international work has involved developing conflict resolution systems for Amnesty International, The UN and the European Patent Office. Our client list is impressive and we receive repeat business day after day, week after week, month after month.

Our expertise

TCM are the recognised mediation thought leaders within the UK and increasingly on an international level, TCM has the skills, the knowledge and expertise to deliver successful dispute resolution interventions within complex and challenging situations and companies. Our expertise is centred around three core pillars:

Conflict Prevention - PREVENT
Conflict Resolution - RESOLVE
Conflict Transformation - TRANSFORM

Click here to read more about the three pillars of TCM

Passionate about mediation

TCM is passionate about mediation and we work tirelessly to deliver high quality and effective assignments. From a half day workshop to designing a complex dispute resolution system, you can be assured of a level of commitment that goes way beyond your expectations. And our hard work pays off, we received plaudits and testimonials from numerous satisfied customers and a number of our services are winning awards and accreditations.

We understand conflict

At TCM, we understand conflict. We understand organisations, we understand how people react to conflict and we understand how to resolve conflict. We work at an operational as well as a strategic level within some of the most complex organisations in the country. Our approach to conflict is based on the principle that all conflicts can be resolved through dialogue. However, the conditions for dialogue need to be right. TCM's mediators create the right conditions for dialogue. In fact, according to latest independent research, TCM resolves 93% of all workplace disputes referred to us.

"...your first choice for dispute resolution."

Quality First

TCM was the first mediation company anywhere in the UK to develop a professional quality assurance system for its mediators - The Professional Mediators' Association. Put simply, quality is at the heart of all that we do - click here to read more.

The Cost Of Conflict To Your Business

There is no doubt that unresolved workplace conflict is divisive, damaging and disruptive. It can also be extremely costly. Conflict can have a negative influence on almost every aspect of the modern workplace:

At TCM, we develop high quality, constructive and innovative remedies to disputes and conflict. These are then delivered by some of the foremost dispute resolution professionals in the UK and Europe.

We offer a personal yet professional service. We receive repeat business - day after day, month after month and year after year - click here to see testimonials from people who have worked with TCM.

Conflict Is A Normal, Natural And Inevitable Aspect of Working Life.

As a reasonable employer, it is likely that you already recognise and value the contribution made by your employees. However, in any organisation, problems sometimes do occur - ranging from the minor to the more serious. It is right that all employees should feel confident to raise these issues in the knowledge that they will be treated fairly, with dignity and with respect. It is also right that employees should feel confident that they will be treated fairly if they make a mistake or when a breakdown in relations occurs.
» click here for the latest figures on the cost of conflict to the British economy

At TCM, We Resolve Over 90% Of All Disputes Referred To Us:

In 2006 we received 68 mediation referrals. We achieved a signed agreement in 66 cases.
In 2007 we received 76 mediation referrals. Of these, 71 cases reached a signed written agreement.
In 2008 we received 123 mediation referrals, of these 115 cases reached a signed written agreement

Over the above 3 year period we also received 28 requests to mediate in groups and teams. We have achieved a full agreement in 24 of the 28 cases.

We will stop there!

We could go on for a lot longer about TCM and the fantastic services that we provide but we will stop there. Why not contact us and we will gladly answer any questions that you have about our work and we would love to meet with you to talk about our range of services and activities.

Why TCM?