You still have time to register for this afternoon's free webinar on 'Making Mediation a Strategic Priority': https://t.co/J94cbA8gXM
The TCM Group have been hosting The National Forum for Mediation in Higher Education at The University of London: http://t.co/EO85JYNyA8
NHS and Healthcare Mediation
Rachel Parry, Senior HR Officer at Guys and St Thomas's Foundation NHS Trust.
The project uses an innovative mix of:
- Training for staff and managers in how to handle and prevent disputes
- Offering mediation between staff and as part of resolving patient complaints
- Policy development such as integrating mediation within bullying, harassment and grievance policies as well as patient complaints procedures.