London Underground chose The TCM Group to establish mediation service

London Underground has today announced that it has chosen The TCM Group to set up and runs its internal mediation scheme

by David Liddle | 20th Sep 2009

The TCM Group are delighted to be the first choice for London Underground

London Underground has today announced that it has chosen The TCM Group to set up and run its mediation service.

London Underground went through an extensive procurement exercise and TCM was delighted that we were chosen as the preferred provider after a competitive and intensive process.

The new mediation scheme is a major step towards the introduction of an alternative dispute resolution system (ADR) within LU.

TCM has been commissioned to:

Design and deliver a company wide conflict audit in conjunction with Middlesex University
Support the recruitment and selection of a team of 36 mediators operating across LU.
Provide accredited mediation training for the mediators resulting in the award of the National Certificate In Workplace Mediation.
Develop an internal case management system using TCM's new e-Solve package.
Provide a substantial level of stakeholder engagement activities across the company
Provide ongoing support and professional development activities for the mediators

Evidence based practice

TCM will be working with LU management, Unions and other stakeholders to ensure that the scheme is monitored effectively and data collected will be used to continually develop and enhance the role of mediation within LU.

How to find out more

This is an exciting project working within a complex infrastructure organisation which touches the lives of every person living in, working in or visiting London.

For more information about the scheme or to find out how TCM can help you to establish an internal mediation scheme, please call us on 0800 294 97 87.

Note to editors

The TCM Group is the UK’s leading independent provider of workplace and business mediation services.
The TCM group was established in 2001 by its founder David Liddle.
In the past nine years the company has delivered a sophisticated package of mediation services to some of the worlds leading brands – American Airlines, HSBC, BT, Arcadia Group, CBS Outdoor, Hallmark, The UN, Ministry of Defence amongst many others
The company trains over 1000 individuals in the art of mediation each year – mainly managers and other employees who are committed to improving the way that they resolve workplace and business disputes.
The TCM Group has recently been commenting on the Royal Mail and BA disputes on Sky News, GMTV, BBC Radio and various trade press.
The TCM Group established Professional Mediators Association (PMA) – a body dedicated to raising standards amongst professional mediators

To find out more, call David Liddle on 020 7404 7011 or 07767 350158

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