The TCM Group featured in People Management magazine

David Liddle, Founder & Director of The TCM Group, was interviewed by People Management magazine for a feature article on outsourcing for HR departments.

by Admin | 23rd Nov 2009

Introduction

The article focused on TCM's success with the Arts Council England, highlighting the work TCM does to resolve potentially damaging conflicts before they get out of hand. Hashi Syedain's article concentrates on the increasing trend for HR departments to outsource less traditional functions - such as conflict resolution - to external suppliers.

Case study - Arts Council England

The Arts Council England has outsourced all conflict management issues to The TCM Group for the past two years, and uses TCM's mediation services as a way of diffusing and resolving disputes before they escalate to official grievances.

David Liddle, commenting in People Management on The TCM Group's work with the Arts Council England, said: "People feel listened to with mediation. It's more likely to result in an acknowledgement or apology. Mediation puts the relationship at the centre and refocuses the parties on what's important."

How to find out more

Would you like to find out more about outsourcing mediation, investigation or other conflict management service?

Contact The TCM Group on 0800 294 97 87, mention People Management to receive a special discount on our outsourced mediation services.

Note to editors

The TCM Group is the UK’s leading independent provider of workplace and business mediation services.
The TCM group was established in 2001 by its founder David Liddle.
In the past nine years the company has delivered a sophisticated package of mediation services to some of the worlds leading brands – American Airlines, HSBC, BT, Arcadia Group, CBS Outdoor, Hallmark, The UN, Ministry of Defence amongst many others
The company trains over 1000 individuals in the art of mediation each year – mainly managers and other employees who are committed to improving the way that they resolve workplace and business disputes.
The TCM Group has recently been commenting on the Royal Mail and BA disputes on Sky News, GMTV, BBC Radio and various trade press.
The TCM Group established Professional Mediators Association (PMA) – a body dedicated to raising standards amongst professional mediators

To find out more, call David Liddle on 020 7404 7011 or 07767 350158

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