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NPSA choose The TCM Group to set up ground breaking dispute resolution service

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The National Patient Safety Agency (NPSA) invite The TCM Group to establish ground breaking mediation and dispute resolution service
by David Liddle | 1st Mar 2010

Another success story from the UK's mediation experts

Today, TCM has been advised that it has been NPSA pick The TCM Grouppicked to establish a mediation and dispute resolution service for the National Patient Safety Agency.

The NPSA have decided to adopt mediation as a method of resolving internal disputes, grievances and conflicts.


A holistic approach


The NPSA have adopted a holistic approach and are working with the mediation experts from the TCM Group to: 
  • Train internal workplace mediators to The TCM Group accredited standard
  • Train NPSA managers to build strong relationships
  • Train HR in mediation and dispute resolution skills
  • Integrate mediation into internal HR systems
  • Work with the NPSA senior management team to promote a culture of mediation.
On the announcement of this exciting initiative, David Liddle, Founder and Director said:

"I am proud to be the first choice for the NPSA as they introduce a new system for resolving employee complaints and grievances,. TCM has an unrivalled expertise in supporting NHS organisations to embed mediation and to design bespoke solutions to often intractable and complex workplace conflicts. This initiative cements TCM's position as the UK's leading provider of creative and innovative dispute resolution services to the NHS" 
 
 
Note to editors
To find out more, call David Liddle on 020 7404 7011 or 07767 350158
  • The TCM Group is the UK’s leading independent provider of workplace and business mediation services.
  • The TCM group was established in 2001 by its founder David Liddle.
  • In the past nine years the company has  delivered a sophisticated package of mediation services to some of the worlds leading brands – American Airlines, HSBC, BT, Arcadia Group, CBS Outdoor, Hallmark, The UN, Ministry of Defence amongst many others
  • The company trains over 1000 individuals in the art of mediation each year – mainly managers and other employees who are committed to improving the way that they resolve workplace and business disputes.
  • The TCM Group has recently been commenting on the Royal Mail and BA disputes on Sky News, GMTV, BBC Radio and various trade press.
  • The TCM Group established Professional Mediators Association (PMA) – a body dedicated to raising standards amongst professional mediators
 
 
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