NPSA choose The TCM Group to set up ground breaking dispute resolution service

Another success story from the UK's mediation experts

Today, TCM has been advised that it has been picked to establish a mediation and dispute resolution service for the National Patient Safety Agency.

The NPSA have decided to adopt mediation as a method of resolving internal disputes, grievances and conflicts.

A holistic approach

• Train internal workplace mediators to The TCM Group accredited standard
• Train NPSA managers to build strong relationships
• Train HR in mediation and dispute resolution skills
• Integrate mediation into internal HR systems
• Work with the NPSA senior management team to promote a culture of mediation.

• The TCM Group is the UK’s leading independent provider of workplace and business mediation services.
• The TCM group was established in 2001 by its founder David Liddle.
• In the past nine years the company has  delivered a sophisticated package of mediation services to some of the worlds leading brands – American Airlines, HSBC, BT, Arcadia Group, CBS Outdoor, Hallmark, The UN, Ministry of Defence amongst many others
• The company trains over 1000 individuals in the art of mediation each year – mainly managers and other employees who are committed to improving the way that they resolve workplace and business disputes.
• The TCM Group has recently been commenting on the Royal Mail and BA disputes on Sky News, GMTV, BBC Radio and various trade press.
• The TCM Group established Professional Mediators Association (PMA) – a body dedicated to raising standards amongst professional mediators