TCM announces Police complaints resolution scheme

The TCM group have been approached by the Metropolitan Police to design, develop and deliver a constructive dispute resolution system for managing police complaints.

by Tinu Fagbemi and Matthew Underwood | 16th Jul 2010

Introduction

This forward-thinking pilot aims to develop a bespoke “Local Resolution System” which would deliver current best practice in the local resolution of police complaints through mediation. TCM has been been tasked with embedding the skills necessary to deal with the Investigation, mediation and resolution of public complaints against the Metropolitan Police.

The TCM Group was approached for a number of reasons:

To support Met Officers to respond to difficult interactions with customers and other community stakeholders

To train officers to mediate complaints and bring them to a satisfactory, win-win resolution

To train officers to prevent conflicts escalating, nipping issues in the bud.

To stay in line with practices encouraged by the Independent Police Complaints Commission (IPCC) and The Taylor Review of the police officer disciplinary arrangement

A long history of creative solutions to complaints and disputes

The TCM Group has a long history of working with police forces and justice organisations across the UK to help develop and promote alternative approaches to handling and resolving disputes.

We have set-up and developed mediation schemes within Kent Police, Hertfordshire Police, British Transport Police, City of London Police etc and we are delighted to be working with the Metropolitan Police to offer mediation as new means of resolving complaints.

For TCM, local resolution and mediation is about building strong relationships. Like any other relationship, it must be nurtured and worked at and we will be working with The Metropolitan Police to assist them in this approach.

Our complaint resolution training encourages constant communication; we promote the development of core skills necessary to help prevent complaints in the first instance and to resolve them when they occur.

The aim of the initiative is to reduce time-consuming complaints, create greater understanding between the police and complainants and reduce the costs and the time spent in , undermined work performance and worst case scenario, the lengthy and costly monster- Litigation.

We are encouraging all our subscribers to challenge us with their Mediation questions through our “Ask the Mediator”. These solutions will be published in our Newsletter at the end of July. Please send your mediation questions to tinu.fagbemi@thetcmgroup.com

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