London Business School Commissions Conflict Resolution Experts

 A Higher Education success story from the UK’s mediation experts

The TCM Group is pleased to announce yet another substantial partnership within the Higher Education Education sector. Having worked with top institutes like University of Salford and Southampton, the London Business School’s staff and faculty will receive second to none knowledge, skills and behavioural training to become successful confidential advisors and assist in disciplinary and grievance scenarios related to bullying and harassment.

TCM was chosen on the basis of its experience within the education sector, its ability to work at a senior level and demonstrate return on investment, added value amongst many other desirable qualities.

A tailored approach - meeting the clients needs

TCM’s preferred approach is to be a partner and provide on-going support whenever needed as the institution grows and develops. TCM have been commissioned to provide training to 2 distinctive roles:- 

Confidential Advisor Training – the group comprises of middle managers, some already trained needing a refresher whilst others will be new to the program. The training supplied will ensure incidents of harassment and bullying can be resolved quickly, successfully and informally.

Investigation Skills Training – the group comprises of predominately senior managers. The training supplied will enable senior management to prepare, undertake and complete an effective investigation that can stand up to internal and external scrutiny. Alongside this training, TCM will supply a tried and tested course pack including a comprehensive set of templates for the investigators.

Further to this, London Business School expressed interest in exploring how mediation could complement this initiative and help to further prevent conflict from escalating to a formal stage, as well as supporting its embedment at a more strategic level.

The TCM Group – Your Trusted Partner...

With over 10years of industry service, the TCM Group is considered to be the UK's leading providers of mediation and alternative dispute resolution (ADR) services. As part of its quality assurance procedures, the TCM Group provides follow-up support post-training for all new mediators including:
A 3-month review and refresher workshop post-training;
A confidential freephone helpline run by our team of experienced mediators
Regular networking/CPD gatherings

Notes to Editors

To find out more, call Tinu Fagbemi on 020 7 092 3184
The TCM Group is the UK’s leading independent provider of workplace and business mediation services.
The TCM group was established in 2001 by its founder David Liddle.
In the past nine years the company has delivered a sophisticated package of mediation services to some of the world’s leading brands – American Airlines, HSBC, BT, Arcadia Group, CBS Outdoor, Hallmark, and Ministry of Defence amongst many others.
The company trains over 1000 individuals in the art of mediation each year – mainly managers and other employees who are committed to improving the way that they resolve workplace and business disputes.
The TCM Group has recently been commenting on the London Underground and BA disputes on TalkSport Radio, Sky News, GMTV, BBC Radio and various trade presses.
The TCM Group established Professional Mediators Association (PMA) – a body dedicated to raising standards amongst professional mediators