Northumberland Care Trust Gets Investigating

Another NHS success story from the UK's mediation experts

With its close ties in NHS organisations, its no surprise that the TCM Group were commissioned to provide its popular 2-day ILM-approved Practical Investigation Skills training. In the litigation-conscious environment in which UK labour market operates in today, the ability and confidence to carry out an impartial fact-finding investigation is a highly valued competency. All of the delegates found the training to be useful with 91.67% and 86.67% agreeing the excellence of course administration and relevance of exercises respectively.


 

A Holistic Approach for all staff across the Trust

TCM's preferred approach is to be a partner and provide on-going support wherever needed as the organisation grows and develops. The delegates were trained to:

have a clear and consistent investigation method. This included supporting their investigations with a full pack of useful templates
apply a range of skills to ensure the thoroughness and quality of the investigation 
be aware of the many pitfalls which can impair a good investigation and have considered a range of strategies to address these
practically apply the methods and skills the use of role play which concludes with an actual detailed final report of the investigation.

With almost 10years of industry service, the TCM Group is considered to be the UK's leading providers of mediation and alternative dispute resolution (ADR) service.
 

Don't just take our word for it...

Here are some of the testimonials
The course has increased my confidence. I would recommend this to my collegaues. Veronica Hind, Team Manager

I enjoyed the whole course, it was very informative and I intend to use these skills.
Jason Wilkes, H&S Coordinator
Role-plays were useful practical experiences to back up knowledge.
Patrick Price, Senior Manager
 

Notes to Editors

To find out more, call Tinu Fagbemi on 020 7092 3184.
The TCM Group is the UK's leading independent provider of workplace and business mediation services. The TCM group was established in 2001 by its founder David Liddle.
In the past nine years the company has delivered a sophisticated package of mediation services to some of the world’s leading brands – American Airlines, HSBC, BT, Arcadia Group, CBS Outdoor, Hallmark, and Ministry of Defence amongst many others.
The company trains over 1000 individuals in the art of mediation each year – mainly managers and other employees who are committed to improving the way that they resolve workplace and business disputes.
The TCM Group commented on the London Underground and BA disputes on TalkSport Radio, Sky News, GMTV, BBC Radio and various trade presses.
The TCM Group established the Professional Mediators Association (PMA) – a body dedicated to raising standards amongst professional mediators