The TCM Group have been hosting The National Forum for Mediation in Higher Education at The University of London: http://t.co/EO85JYNyA8
Working twice as hard in December? Like to come back to a clear desk? Want to save money on core competencies? http://t.co/wJTh44xuzy
'Making Mediation a Strategic Priority' http://t.co/DOpdWEI08X
RT @HRGrapevine: English National Ballet @ENBallet appoints new Director of HR & Organisational Development http://t.co/BT9EW35h4p #HR #Peâ€¦
Mediation within Arcadia Group - a success story
In late 2009, high street giant Topshop partnered with The TCM Group to develop a pilot mediation scheme. 2011 - the scheme is rolled out across the whole of the Group.
Arcadia Group is the UK's largest privately owned clothing retailer with many of the best-known fashion brands such as Burton, Dorothy Perkins, Evans, Miss Selfridge, Topman, Topshop and Wallis. The brands are found on high streets and in major shopping centres throughout the UK, as well as online. Outside of the UK, the brands are to be found in over 30 countries across Europe, the Far East and Middle East via 420 international franchise stores.
An innovative solution to workplace disputes and grievances
In 2009, the TCM Group partnered with Topshop and Topman to develop a pilot internal mediation scheme and to train internal mediators. The Head of Employee Relations for the Group, Paul Forrest, undertook training to gain a better understanding of how mediation works before he introduced it to the business.
Setting up an initial pilot mediation scheme had major benefits.
The pilot was used to build a business case for using mediation, including testing what cost savings could be made. The results were impressive as 12 out of 14 referrals were brought to a successful conclusion in the following year and grievance cases reduced by 50% in these brands while at the same time increasing by 12% across the other brands. The success of the scheme ensured a roll-out to the brands across Arcadia Group and a case study of the pilot was highlighted in a recent CIPD Report on Conflict Management, published in March 2011.
When asked to comment on the scheme, Paul Forrest stated:
“David and his team were invaluable in assisting Arcadia to set up our internal mediation service. By focusing on the needs and culture of our business they developed a training programme for internal mediators that was relevant to our company and fully focused on their skills' development.”
As a result, TCM was once again asked to provide training for 32 staff so that a cadre of mediators would be available to work across brands and throughout the UK and Ireland.
About the training
The ILM-approved Practical Mediation skills training was delivered over two 2-day courses in April at the Fashion Retail Academy off Oxford Street. All 32 participants were from the Human Resources function from across the brands. What particularly appealed to them were the practical elements and the role plays which allowed very close simulation to real life situations they would expect to encounter in their work.
The feedback from the delegates was excellent. Here are what some of the delegates had to say:
An extremely useful and informative day. I found the course extremely useful, providing great techniques that I look forward to using in practice David Spain, HR Manager.
A challenging and clarifying course. The benefits of mediation can be misunderstood until explored. I feel an extension to the 6-day course should be offered as this being a short course acts as an appetiser. I particularly enjoyed the depth of the course and the way it was structured to ensure it can be practically embedded Natalie Hawes, HR Manager.
An enlightening and reflective event that allowed ample opportunities to ask questions and to debate the answers. The role plays were very effective. An extremely enjoyable workshop which provided a challenging learning environment and the opportunity to reflect and deepen the learning experience. Jo Pike, Regional HR Manager.
This training is an excellent tool for the whole group. I learnt new skills to take away. I enjoyed the role plays, I just wish I could have had the full 6-day course and cannot wait to give it a go in practice. Mediation is an excellent tool and I hope it becomes part of Arcadia's culture Laura Pearce, HR Advisor, Wallis (part of Arcadia group).
Further training is planned. Such a wide dissemination of skills throughout the organisation bodes well for a conflict-positive culture in the Arcadia Group.
Notes to Editors
To find out more, call Tinu Fagbemi on 020 7092 3184
- The TCM Group is the UK's leading provider of workplace, business and consumer mediation services.
- The TCM group was established in 2001 by its founder David Liddle
- TCM celebrates its 10th birthday in June 2011. Over the past ten years the company has delivered a sophisticated package of mediation services to some of the world’s leading brands – American Airlines, HSBC, BT, Arcadia Group, CBS Outdoor, Hallmark, and Ministry of Defence amongst many others.
- The company trains over 1000 individuals in the art of mediation each year. This includes HR professionals and business leaders plus other employees who are committed to improving the way that they resolve workplace and business disputes.
- The TCM Group regularly comments on mediation, dispute resolution and labour issues relations in the media including Sky News, GMTV, BBC Radio and various trade press.
- In 1997, The TCM Group established the Professional Mediators Association (PMA) – a body dedicated to raising standards amongst professional mediators.