Latest from Twitter
Ask The Mediator with Thomas Kuevi
Thomas Kuevi, mediation expert, provides advice on how to sustain a mediation session's results.
by Panos Papakostis | 18th May 2012
An HR professional asks the mediator…
How successful is mediation in the long term and what can we do to sustain the results?
Thomas Kuevi, Senior Resolution Advisor at The TCM Group, answers...Mediation provides a day of open conversation and allows parties in the process to address the root causes of the concerns that they have had. In fact, a successful mediation is far more wide reaching than just a resolution on the day of the process and even beyond the two parties who are involved in the process.
The process allows the parties within it to develop strategies that empower them to support and respect one another in very specific ways that they have deemed as important to them. These strategies then work to guide their behaviour towards one another in all future interactions. This allows the parties to have an agreement which is and remains sustainable.
What it's All About
Mediation is about being heard and feeling heard and this is one of the biggest diffusers of conflict. If you wish to sustain the results of mediation then it is important that this open dialogue approach to managing conflict remains constant within your organisation. All managers should be trained in mediation and feel confident in resolving conflict at a local level.
This allows both the parties in mediation and any potential future users of mediation to believe in the process; it also gives belief in the use of mediation as a genuine effort to hear their concerns and help resolve their issues and not just seen as another ‘tool’ of management/HR to enforce a greater will. This belief can only come with a greater informal use of mediated outcomes.
Senior Resolution Advisor at The TCM Group
» Mediation Champions Workshop
19th Jun 2013» David Liddle addresses ESRC conflict conference
11th Jun 2013» Ground breaking development in dispute resolution.
29th May 2013» Law Society Back TCM Model Resolution Policy
8th May 2013» Delegates get engaged at TCM’s new one day course
3rd May 2013
» TCM fight toxic conflict at CIPD HRD 2013
26th Apr 2013» National Mediation Awards 2013
4th Apr 2013» TCM Launch Model Resolution Policy
27th Mar 2013» The TCM Group at Executive Grapevine 2013
27th Mar 2013» Mediation and Economic Growth Webinar
8th Mar 2013» Mediation guide launched by ACAS & CIPD
14th Feb 2013» Mediation is critical to employee engagement says David Macleod
8th Feb 2013» The TCM Group expands into Malta
31st Jan 2013» TCM to exhibit at two major HR conferences in 2013
31st Jan 2013» UK Conflict Coaching Service Launched
20th Dec 2012» Police Federation promote mediation for tackling discrimination
16th Dec 2012