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Ask The Mediator with Thomas Kuevi

Thomas Kuevi, mediation expert, provides advice on how to sustain a mediation session's results.
by Panos Papakostis | 18th May 2012

 An HR professional asks the mediator…

 How successful is mediation in the long term and what can we do to sustain the results?

Thomas Kuevi, Senior Resolution Advisor at The TCM Group, answers...

Mediation provides a day of open conversation and allows parties in the process to address the root causes of the concerns that they have had. In fact, a successful mediation is far more wide reaching than just a resolution on the day of the process and even beyond the two parties who are involved in the process.

The Process 

The process allows the parties within it to develop strategies that empower them to support and respect one another in very specific ways that they have deemed as important to them. These strategies then work to guide their behaviour towards one another in all future interactions. This allows the parties to have an agreement which is and remains sustainable.

What it's All About

Mediation is about being heard and feeling heard and this is one of the biggest diffusers of conflict. If you wish to sustain the results of mediation then it is important that this open dialogue approach to managing conflict remains constant within your organisation. All managers should be trained in mediation and feel confident in resolving conflict at a local level.

This allows both the parties in mediation and any potential future users of mediation to believe in the process; it also gives belief in the use of mediation as a genuine effort to hear their concerns and help resolve their issues and not just seen as another ‘tool’ of management/HR to enforce a greater will. This belief can only come with a greater informal use of mediated outcomes.

Thomas Kuevi
Senior Resolution Advisor at The TCM Group

 

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