How can I effectively use Non-violent Communication?
Please I needs tips on how to effectively use NVC techniques.
Dear Mediator, I recently qualified as accredited mediator and I work for one of the UK's largest travel agency. I recently conducted a two-party mediation between an employee and line manager. The employee alleged that his line manager consistently bullied and degraded him. The mediation experience was particularly taxing as both parties often flew into aggressive and insulting demeanour. I tried to calm the situation as best as possible and also welcomed assistance from another colleague who recently attended your non-violent communication course. She recommended NVC as an effective technique to managing difficult conversations.
Please I will appreciate any tips and advice. Thanks in advance.