site map and accessibility information

A Quick Conflict MOT

TCM Latest
Transforming TCM...

...during October 2009, Total Conflict Management (TCM) changed its name to The TCM Group. Our new name reflects the exciting expansion of mediation services being delivered by our team of expert mediators and trainers

The TCM Group has a new logo and a crisp new look. Watch this space for further developments or contact us to ensure that you receive our newsletter - VOICE.
This unique online Conflict Health Check™ will help you to establish how effectively workplace disputes are managed in your own organisation. Please note that your answers or the response that we provide are not sent, stored or accessed by anyone at TCM.

Please respond to the 15 statements about your own organisation by marking agree or disagree. Please answer all the questions in order to get your score.

1. My organisation has a clearly defined policy for managing workplace conflict.
Agree Disagree
2. My organisation seeks a constructive resolution to workplace conflict.
Agree Disagree
3. Workplace conflict is not a problem at my organisation.
Agree Disagree
4. Managers and other staff receive training in mediation and/or conflict resolution.
Agree Disagree
5. Conflicts at work are usually ignored or avoided.
Agree Disagree
6. Mutual respect and dignity at work are a part of our organisational structure.
Agree Disagree
7. We regularly use mediation to help us resolve workplace conflict.
Agree Disagree
8. We would like to improve the way we manage workplace conflict.
Agree Disagree
9. We have lost good staff due to unresolved conflict.
Agree Disagree
10. Staff sickness is on the rise due to unresolved workplace conflict.
Agree Disagree
11. Productivity and performance is being affected by unresolved workplace conflict.
Agree Disagree
12. We are concerned about the impact of new legislation regarding dispute resolution.
Agree Disagree
13. We have a highly effective workplace partnership.
Agree Disagree
14. Staff views are actively sought as part of decision making.
Agree Disagree
15. Communication is effective within my organisation.
Agree Disagree
Spotting Conflict
How can you tell if you have got conflict in the workplace?
Here are some of the signs to look out for:

1. You notice an increase in staff absenteeism / turnover with stress being cited as the main cause.

2. The formation of small cliques and coalitions begin to split the team.

3. Staff productivity starts to fall as does overall team spirit and morale.

4. Some staff complain that they are experiencing negative, unfair or bullying behaviour from other staff.

5. Team meetings break down into squabbles, arguments and accusations.

6. Trust is undermined and you notice that communication is becoming damaged.
Total Conflict Management Ltd - Registered in England & Wales: 4237876