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Over the past few months, Total Conflict Management (TCM) changed its name to The TCM Group. Our new name reflects the exciting expansion of mediation services being delivered by our team of expert mediators and trainers
The TCM Group has a new logo and a crisp new look. Watch this space for further developments or contact us to ensure that you receive our newsletter - VOICE.
Over the past few months, Total Conflict Management (TCM) changed its name to The TCM Group. Our new name reflects the exciting expansion of mediation services being delivered by our team of expert mediators and trainers
The TCM Group has a new logo and a crisp new look. Watch this space for further developments or contact us to ensure that you receive our newsletter - VOICE.
The following descriptions offer a brief overview of our work within each organisation. Testimonials and references are available upon request.
Local Government
Private Sector
Introduction
The Head of HR of a large company, concerned about the behaviour and performance of staff in a call centre, contacted TCM. He explained that the team in the call centre consisted of 30 staff and made it clear that the situation was serious but he was unable to get a full ‘handle’ on what was happening.
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Local Government
Private SectorA Call-centre in Crisis
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Introduction
The Head of HR of a large company, concerned about the behaviour and performance of staff in a call centre, contacted TCM. He explained that the team in the call centre consisted of 30 staff and made it clear that the situation was serious but he was unable to get a full ‘handle’ on what was happening.Read More >>
Coming soon :
Coming Soon :
We will shortly have links to detailed PDF case studies for our members. If you'd like to receive further information about any of these projects then please contact us
The Case of the Curve Ball
Unresolved conflict costs a lot more than just money. AT TCM, our team of expert workplace mediators resolve complex and challenging disputes swiftly, effectively and with as little disruption as possible. The following case illustrates how effective mediation can be at resolving complex disputes, even when one of the parties throws a ‘curve ball’ half way through the mediation process.Introduction
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