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The TCM Group
Internal Mediation Scheme
Telephone : 0800 294 97 87
Home | Services | Conflict Coaching
Mediation Works!
Click here to download your free  practical guide to mediation and dispute resolution.

This ground breaking white paper provides tools and hints to help you transform dispute resolution at work:

…A free conflict heath check.
…Build a business case for mediation.
…Create a grievance resolution policy.
…Set up an internal mediation scheme.

Mediation Works! has been written by TCM's founder and director - David Liddle.
Need a Mediator now?

Conflict Coaching


Introduction to TCM's coaching services

At TCM, in addition to our wide range of business, workplace and consumer mediation services - we offer an innovative package of coaching and mentoring support for managers and other stakeholders:
  • One to one conflict coaching for managers and executives
  • Coaching and mentoring for professional workplace mediators (internal or external)
All of our coaching packages are tailor made to suit the needs of the individual being coached. Since coaching is a one-to-one process, it can often be much more productive than traditional classroom or group training.

A tailored approach

Our conflict coaching programme is becoming increasingly popular. It is suitable for anyone who has to deal with difficult situations in the workplace and requires an objective and skilled 'sounding board' to help secure better a better outcome

Working on a one to one basis, usually for between one to three sessions, the TCM coach will develop a positive rapport with the individual. We use a variety of practical tools and diagnostics to transform the coachees approach to conflict at work.

To ensure that we secure positive and sustainable outcomes, during a coaching session:

  • We facilitate the exploration of individuals needs, motivations, desires, skills and thought processes to assist the individual in making real, lasting change.
  • We use extensive observational and questioning techniques to facilitate individuals own thought processes in order to identify solutions and actions
  • We support individuals in setting appropriate goals and methods of assessing progress in relation to these goals
  • We encourage a commitment to action and the development of lasting personal growth & change.
  • We maintain unconditional positive regard for the individual, which means that the TCM coach, like our mediators, is at all times supportive and non-judgemental of the individual , their views, lifestyle and aspirations.
  • We ensure that clients develop personal competencies and do not develop unhealthy dependencies on the coaching or mentoring relationship.
  • We evaluate the outcomes of the process, using objective measures wherever possible to ensure the relationship is successful and the client is achieving their personal goals.
  • Manage the relationship to ensure the client receives the appropriate level of service and that programmes are neither too short, nor too long.

Helping managers and leaders have difficult conversations

Conflict coaching is a structured process whereby a manager or other leader works with a trained conflict coach to develop their skills, knowledge and competence in managing a specific conflict.

It is a voluntary and confidential process with a specific conflict management objective, goal or focus.

In conflict coaching, the coach helps the client to develop an understanding of their own conflict management styles, triggers, perceptions, interpretations and assumptions and to explore and test their options and preferences for managing the conflict.

The client typically develops a greater understanding of their behaviours in, and reactions to, conflict situations and learns techniques for engaging more effectively.

Conflict coaching is also effective in helping managers and leaders as they prepare for difficult conversations with others or in assisting them prior to their engagement in mediation or negotiations.

Listed blow are some of the main benefits of coaching to the coaching recipient:

  • Generates improvements in individuals’ performance/targets/goals 
  • Increased openness to personal learning and development
  • Helps identify solutions to specific work-related issues
  • Greater ownership and responsibility    
  • Developing self-awareness          
  • Improves specific skills or behaviour    
  • Greater clarity in roles and objectives   
  • Corrects behaviour/performance difficulties 
Below are some of the main benefits of coaching to the organisation
  • Allows fuller use of individual’s talents/potential 
  • Demonstrates commitment to individuals and their development
  • Higher organisational performance/productivity      
  • Increased creativity/learning/knowledge       
  • Intrinsically motivates people             
  • Facilitates the adoption of a new culture/Management style
  • Improves relationships between people/departments

If you would like to would like to book a coaching session, or you simply want to find out more about our coaching services, contact us on 0800 294 97 87 or contact us through our contact page

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