site map and accessibility information | accessible, printer-friendly version

How does our coaching service work?

Conflict Coaching
"We cannot solve problems with the same thinking that created them" Albert Einstein

Our coaching services play a key role in helping managers and leaders explore new ways of managing difficult situations at work.
Need a mediator now? - Click here
How it Works

How does coaching work?

Working on a one to one basis, usually for between one to five sessions, the TCM coach will develop a positive rapport with the parties.

At TCM, we use the GROW model of coaching:

Goal Setting
Reality checking
Options
What is to be done, When, by Whom and the Will to do it.

In addition;

  • We facilitate the exploration of individuals needs, motivations, desires, skills and thought processes to assist the individual in making real, lasting change.
  • We use extensive observational and questioning techniques to facilitate individuals own thought processes in order to identify solutions and actions
  • We support individuals in setting appropriate goals and methods of assessing progress in relation to these goals
  • We encourage a commitment to action and the development of lasting personal growth & change.
  • We maintain unconditional positive regard for the individual, which means that the TCM coach, like our mediators, is at all times supportive and non-judgemental of the individual , their views, lifestyle and aspirations.
  • We ensure that clients develop personal competencies and do not develop unhealthy dependencies on the coaching or mentoring relationship.
  • We evaluate the outcomes of the process, using objective measures wherever possible to ensure the relationship is successful and the client is achieving their personal goals.
  • Manage the relationship to ensure the client receives the appropriate level of service and that programmes are neither too short, nor too long.
Downloads
Available as PDF files please contact us

Total Conflict Management Ltd - Registered in England & Wales: 4237876