Introducing the conflict coach

Conflict Coaching

Helping managers and leaders have difficult conversations

Conflict coaching is a structured process whereby a manager or other leader works with a trained conflict coach to develop their skills, knowledge and competence in managing a specific conflict.

It is a voluntary and confidential process with a specific conflict management objective, goal or focus.

In conflict coaching, the coach helps the client to develop an understanding of their own conflict management styles, triggers, perceptions, interpretations and assumptions and to explore and test their options and preferences for managing the conflict.

The client typically develops a greater understanding of their behaviours in, and reactions to, conflict situations and learns techniques for engaging more effectively.

Conflict coaching is also effective in helping managers and leaders as they prepare for difficult conversations with others or in assisting them prior to their engagement in mediation or negotiations.