Quality assured
All of TCM's services and activities are offered on the basis of three simple but unique beliefs:
- Prevent
- Resolve
- Transform
From our core mediation skills training for managers to the development of internal mediation schemes - Preventing conflict, Resolving disputes and Transforming relationships is at the heart of everything that we do.
Workplace Investigations
Independent workplace investigations from TCM
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
If you require a professional investigation undertaking into a complex situation in the workplace, we can help. The dispute resolution experts at TCM are proud to offer our customers a bespoke and high quality workplace investigation service.
Our team of professional investigators carry out independent investigations into:
- allegations of bullying, harassment or discrimination.
- allegations of misconduct or gross misconduct.
- as part of internal disciplinary or grievance procedures.
- allegations of wrong doing including issues of child protection.
- allegations or complaints from customers, clients or services users.
- complaints from service users including NHS patients and their families.
A fully integrated investigation service from The TCM Group
We also provide fully accredited investigation skills training and we set up internal investigation processes for our clients. contact us for more information. All of our investigation services and courses are fully tailored to meet your specific requirments.
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National Investigation Quality StandardsThese unique investigation standards set out a clear framework by which all TCM investigators work. They are also used to underpin the quality of our investigation training. Over 100 UK companies have now adopted these qualty standards for use by their teams of internal investigators. |
Interested in setting up an independent investigation?
Please get in touch with a member of the TCM team today on 0800 294 97 87 option 1.Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
How long does an investigation last?
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
The TCM investigation typically involves the following 10 stages:
- Initial site meeting or teleconference with sponsor to receive full briefing and documentation.
- Agreeing the terms of reference and scope of the investigation.
- Prior preparation including reading all available literature including a chronology of events.
- Gathering as much information as possible including interviews.
- Interviewing all parties including witnesses (in complex cases, we interview key parties more than once)
- Assessing the evidence collected in terms of its relevance, corroboration, mitigation etc.
- Arrange sign off of the record of interview.
- Preparing the final report and providing clear and unambiguous findings.
- Internal quality assurance review by one of TCM's Directors
- Feedback and full debrief with you, the client. (we also attend hearings and appeals if required)
There can be no short cuts.
Workplace investigations are often very involved, complex and stressful for all parties. To undertake a full and proper investigation, there is no escaping the fact that they can take a considerable amount of time and resources - we will work with you at the outset to clarify just how long will be required based on the specific nature of the issues that you wish to be investigated.We pride ourselves on offering an accurate timescale and fee estimate at the outset. In the unlikely event that we need to exceed the estimated timescales, we wil notify you immediately. A TCM Director will also review the reasons for the extension.
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
A thorough, detailed and rigorous report
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
Our investigation reports stand up to scrutiny either at an internal panel hearing or at an employment tribunal. A number of HR departments now use the TCM investigation report as a model internal report template.
Contents of the investigation report
- Introduction and executive summary.
- Details of the issue(s) investigated and clear terms of reference.
- Details of all parties interviewed including witnesses.
- Details of evidence collected from interviews and other means (CCTV, email, phone records etc)
- Details of specialist advice taken such as specialist legal advice.
- Issues of consistency/inconsistency.
- A recommendation as to whether or not there appears to be a case to answer.
- Clear and unambiguous findings referenced against each allegation.
- Relevant appendices and records of interviews (indexed, cross referenced and paginated).
We get it right - first time
There are an increasing number of companies claiming to deliver workplace investigations. Not all companies are the same. We have heard some terrible stories of poor quality investigations and substandard reports. The costs for those companies who experience a poor quality investigation can be astronomical. Moreover, the reputational harm can be immeasurable.We know how important it is to get it right first time. Our reputation is based on the provision of a high quality report following an effective and thorough investigation. Don't take risks - come to the UK's leading provider of workplace investigations for your own, and your employees, peace of mind.
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
What makes a good investigation?
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
TCM investigators use a variety of skills, strategies and techniques during the course of their investigation. Our investigation experts ensure that the investigation is:
These skills of TCM's investigation experts include:
- The ability to prepare meticulously
- To ensure that the investigation process meets all statutory and procedural standards
- To be able to create and control a safe environment for the investigation
- Active listening techniques, questioning techniques, funnelling and summarising
- The ability to remain neutral and impartial - not to make judgements
- The ability to analyse and assess often complex information involving a variety of attitudes, behaviours, feelings, perceptions and facts
- Overcoming blocks and barriers to an investigation
- Ensuring that privacy is respected where possible
- Not making false promises or setting unrealistic expectations
- Taking meticulous notes of the investigation
- Writing a thorough and rigorous report
- Providing extensive after care and support once the investigation is concluded
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
Years of investigation experience
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
TCM has many years experience of working in sensitive and complex workplace situations. We have a sound and ethical philosophy and a clear commitment to quality. This translates into a service that you can trust and one that you know will be effective.
The three key benefits of using TCM to deliver your investigation:
| 1. Preparing | We work with you to ensure clear boundaries and clear terms of reference. We never start an investigation until you and we are ready. |
| 2. Delivery | We are skilled interviewers and we obtain the best quality evidence available. |
| 3. Closing | You receive a thorough report, debrief and key learning points on conclusion of the investigation. We also provide up to half a day's consultancy support to help you identify any systemic or other changes.. |
TCM delivers investigation services and investiagtion skills training for many of the UK's largest companies. We can supply testimonials and referees on request.
Set up an investigation or train internal investigators - contact us on 0800 294 97 87 (option 1)
