This ground breaking white paper provides tools and hints to help you transform dispute resolution at work:
…A free conflict heath check.
…Build a business case for mediation.
…Create a grievance resolution policy.
…Set up an internal mediation scheme.
Mediation Works! has been written by TCM's founder and director - David Liddle.
Internal Mediation Scheme Design
What is an internal mediation scheme?
In a nutshell, internal mediation schemes embed mediation into the systems, processes and culture of your company. Selected managers and HR receive mediation awareness training and a panel of internal mediators are fully trained and accredited to resolve workplace disputes and conflicts.
TCM offers three types of internal mediation scheme:
Type 1 |
The Internal Mediation SchemeDevelop a team of trained, accredited internal mediators. Setting up an internal mediation can deliver significant benefits for you organisation, your managers and your employees. Click on the tab above to find out more.
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Type 2 |
The Outsourced Mediation SchemeOur independent mediators provide a swift mediation service. This scheme is set up much like an internal mediation scheme, however, instead of having a team of internal mediators, the mediations are carried out by mediators from The TCM Group.
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Type 3 |
The Mediator Locum SchemeTCM provides professional mediators in 'one off' cases. Our highly qualified and experienced mediators work quickly and effectively to find constructive and sustainable remedies to complex business, workplace and consumer disputes.
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Listed below are just five of the key benefits:
- You are building on your commitment to create an organisation where people are able to work with dignity and respect.
- Your organisation will have access to fully trained and accredited workplace mediators who understand the unique nature of your organisation, its values, cultures and structures.
- Your staff will work in an environment where they can be confident that workplace disputes will be resolved effectively and speedily.
- Broken relationships will be restored thereby improving performance and productivity.
- Your organisation will develop a culture and a reputation as a place where workplace conflicts are managed positively and resolved constructively.
What support do we provide?
At TCM we have extensive experience of developing internal workplace mediation schemes. Why not visit our clients page to find out more about our recent achievements. We also have numerous case studies which demonstrate the support that we can offer.
The TCM '8 Stage Internal Mediation Scheme'
We are proud of the schemes that we develop and we work hard to ensure that they will flourish and provide real results - click here to find out how we do it .
How much does it cost to set up a mediation scheme?
You may be surprised how little it will actually cost to establish your scheme and what excellent value this presents when compared to other forms of dispute resolution.Why not contact us to discuss your needs and we will provide you will a detailed and bespoke mediation scheme design consultation paper. Plus we will provide a fixed price for all aspects of setting up, supporting, monitoring and developing your scheme. And just in case you need any more persuading, we have set up schemes in numerous organisations - many of whom feature in our case studies section and clients page.
Why use TCM's outsourced mediation scheme?
The outsourced mediation scheme has been designed for trade associations, small businesses, charities and NGO's, government agencies and smaller government departments. It is also useful for larger organisations who are unable to afford the cost of establishing an internal mediation scheme.Recent clients include major government departments, banks, newspaper groups, airlines, telecoms companies and many others.
What you get:
- Priority mediation services from TCM with a commitment to allocate a professional mediator in less than 24 hours of receipt of the referral.
- Mediation completed in 10 working days of receipt of referral.
- 12 months support for the parties after mediation concludes.
- Preferential mediation rates with savings of up to 25% from our 'Locum Mediator' fees.
- A conflict MOT and mediation impact assessment at the outset of the contract.
- A basic mediation case management system similar to the TCM full mediation scheme.
- A one day mediation awareness session for as many of your managers and employees as you can muster.
- Annual evaluation reports from TCM.
- An annual review meeting with a senior resolution adviser from TCM.
- Ongoing support from TCM and access to our team of dispute resolution experts.
- Access to a dedicated mediation helpline.
Introduction to the Mediator Locum Scheme
Organisations who require a mediation service contact us on 'as and when' basis. Our mediators are trained to respond to the most complex workplace and employment disputes. No other mediation service has the proven track record, the experience or the expertise that we provide. Some of our clients also use the locum mediator scheme before progressing to TCM's outsourced or full mediation schemes.
What you get:
- Priority mediation services from TCM with a commitment to supply a professional mediator within 24 hours of receipt of the referral.
- Mediation completed within 10 working days of receipt of referral.
- 12 months support for the parties after mediation concludes.
- A basic mediation case management system similar to the TCM full mediation scheme.
- An annual review meeting.
- Ongoing support from TCM and access to our team of dispute resolution experts.
- Access to a dedicated mediation helpline.
Next steps
To find out more about any of our internal mediation schemes or to simply discuss your needs further, call one of the TCM team on 0800 294 97 87 and we will be very pleased to help.
Practical Mediation Skills, 2007
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