The outsourced mediation scheme from TCM

Why use TCM's outsourced mediation scheme?

The outsourced mediation scheme has been designed for trade associations, small businesses, charities and NGO's, government agencies and smaller government departments. It is also useful for larger organisations who are unable to afford the cost of establishing an internal mediation scheme.

Recent clients include major government departments, banks, newspaper groups, airlines, telecoms companies and many others.

What you get:

• Priority mediation services from TCM with a commitment to allocate a professional mediator in less than 24 hours of receipt of the referral.
• Mediation completed in 10 working days of receipt of referral.
• 12 months support for the parties after mediation concludes.
• Preferential mediation rates with savings of up to 25% from our 'Locum Mediator' fees.
• A conflict MOT and mediation impact assessment at the outset of the contract.
• A basic mediation case management system similar to the TCM full mediation scheme.
• A one day mediation awareness session for as many of your managers and employees as you can muster.
• Annual evaluation reports from TCM.
• An annual review meeting with a senior resolution adviser from TCM.
• Ongoing support from TCM and access to our team of dispute resolution experts.
• Access to a dedicated mediation helpline.

Our outsourced mediation scheme contracts are for a minimum of three years. However, we offer a performance guarantee which means that you are free to terminate the contract at any time if you are dissatisfied with the service provided. We call it - no win/win, no fee!