The four steps of team mediation

The four key stages of team mediation:

Team mediation utilises two highly experienced mediators/facilitators. They will remain the main point of contact throughout the duration of the team mediation. The mediators work closely with everyone involved at each of the following four stages:

1. Agreeing the terms of reference and undertaking rigorous preparation.
2. Initial separate meetings with all parties.
3. The team mediation (see below)
4. Follow up and evaluation for a period of 12 months. 

In some cases, we may identify specific points of conflict between two or three individuals. In these cases, we are able to offer workplace mediation as required outside of the whole team approach.

The team mediation day

The day is carefully structured to ensure that all team members can participate fully, discuss their need and agree a mutually acceptable resolution. The aims of the day may include:

• To discuss and explore the nature of the conflict and the dynamics of the team relationships
• For all team members to express the impact of the conflict on them and the wider team.
• To consider team members conflict management styles using the highly effective Thomas-Kilmann Conflict Mode Instrument
• To engage all parties in a process of inclusive discussion and decision making
• To provide a safe and controlled forum for views and opinions to be exchanged
• To examine a range of alternative working practices
• To enhance effective working relationships and challenge infective and dysfunctional working practices.
• To develop a robust and sustainable framework to enable co-operative and productive team working.

Please note that any action plans, team charters of final outcomes will be typed up and distributed to all parties by way of a final report. 
We also provide team mediation training.