This ground breaking white paper provides tools and hints to help you transform dispute resolution at work:
…A free conflict heath check.
…Build a business case for mediation.
…Create a grievance resolution policy.
…Set up an internal mediation scheme.
Mediation Works! has been written by TCM's founder and director - David Liddle.
Downloads available as FREE pdf files.
Workplace Mediation
Workplace mediation
Refer a case for mediation now - contact us on 0800 294 97 87 (option 1)
Unresolved conflict costs a lot more than just money. Our workplace mediation services resolve complex and challenging disputes - swiftly, effectively and with as little disruption as possible. Our team of expert and experienced workplace mediators work with all parties in a dispute to establish their underlying needs and interests, encourage dialogue and ultimately, facilitate a mutually acceptable resolution.
Over 90% of disputes resolved in just one day
In most cases, mediation lasts for one full day. Experience has shown us that entrenched positions can be adopted when problems are overlooked or inflamed. Whereas a fully trained and skilled TCM mediator can help your employees move towards a more constructive and satisfactory resolution.
We resolve 93% of disputes referred to us and these typically involve complex issues such as grievances, complaints and allegations of bullying,and harassment.
Issues suitable for workplace mediation
Workplace mediation is suitable for a wide range of issues. If you are unsure about the suitability of a case in your organisation, please contact us on 0800 294 97 87 and we will be happy to offer no obligation, impartial advice to help you decide if mediation is right for you.Listed below are just some of the cases that we regularly and successfully mediate :
- Conflicts and disagreements between employees and within teams.
- Conflicts between senior managers and other leaders and decision makers.
- Conflicts arising from change and the management of change.
- Allegations of bullying, harassment, oppression, discrimination and other inappropriate behaviours.
- Conflicts arising within, or between, various stakeholder groups (customers, suppliers and b2b).
- Conflicts arising from the reintegration of employees after disciplinary action, a period of sickness or following suspension.
- Employment disputes including claims of unfair dismissal (including constructive dismissal), equal pay, discrimination, redundancy pay, terms and conditions, and flexible working.
- Collective disputes including equal pay, pay and grading TUPE etc.
What is mediation? A definition from mediation expert, David Liddle.
“Mediation is a non-adversarial way of resolving difficult situations. It is used as an alternative to formal or legal processes. At TCM, we describe mediation as a mind-set; a framework; and a competence.
The mediator is an impartial third party. They help the two or more disputing parties to have an open and honest dialogue so that they can secure a mutually acceptable outcome. A win/win outcome. Mediation is different because it about collaborating rather than blaming.
Any agreement in mediation comes from those in dispute, not from the mediator. The mediator is not there to judge, to say one person is right and the other wrong, or to tell those involved in the mediation what they should do. Mediation is both voluntary and confidential”
Liddle, David 2013
For more information see CIPD: Mediation, an Employers Guide.
The FAIR Mediation Framework™
Refer a case for mediation now - contact us on 0800 294 97 87 (option 1)
The mediation experts at TCM have developed a unique and highly effective framework that underpins all of our workplace mediation activities - we call it the FAIR Framework™
The characteristics of workplace mediation
- Most workplace mediation's last for one full day.
- Workplace mediation is a confidential process which encourages open and honest dialogue.
- Workplace mediators don't judge or blame the parties, instead they invite empathy and encourage dialogue.
- Workplace mediators secure a written, signed agreement in over 90% of the disputes in which they mediate.
- It has taken us many years to get this model right and we now train over 1000 mediators a year to be FAIR mediators.
Workplace mediation process
Refer a case for workplace mediation now - contact us on 0800 294 97 87 (option 1)
Workplace mediation is a structured, dynamic and highly effective approach which works at all stages of a dispute. Many organisations are using workplace mediation as an integral part of grievance resolution and for tackling bulying and harassment at work. Increainsg numbers of organistaions are now promoting workplace mediation at all stages of their informal and formal grievance resolution policies.How are companies using workplace mediation?
As a result of recent guidance from The Department for Business (BIS) and the CIPD, many employers now have mediation written into their policies and use mediators to seek a formal remedy to workplace disputes. Whilst simplicity is key, each element of mediation requires great care and professionalism to ensure that the process is effective.
TCM's FAIR mediation process comprises 4 simple stages. These are set out below:
Professional Mediation Standards
TCM's mediators are full members of the Professional Mediators' Association (PMA). The PMA is the standard bearer for professional mediation standards across the UK and is recognised by CIPD and UK Government. The approved professional mediator practice standards are available to download for free here.
TCM also subscribes to the EU's Code of Practice for Mediators and we are registered with the Civil Mediation Council.
More information about TCM's comprehensive quality assurance system is available by clicking here.
The benefits of workplace mediation
Refer a case for mediation now - contact us on 0800 294 97 87 (option 1)
Workplace mediation is proving to be a highly effective remedy for workplace conflicts and disputes. Last year, the team at TCM achieved a successful resolution in over 93% of the disputes referred to us*. This is an unprecedented success rate in mediation and is due to the commitment that we have at all stages of the process.A quality service
We take the quality of our mediation activities very seriously and we firmly believe that mediation begins from the minute that you contact us and continues way beyond the parties reaching that all important resolution.
* our success rate is based on the parties achieving a signed agreement by the end of mediation.
The benefits of mediation
Mediation has many benefits - not just for the parties but for their teams, managers and employers:
- Mediation places responsibility for the resolution of a dispute directly with the parties.
- Mediation creates a safe place for all sides to have their say and to be heard.
- Mediation stops disputes escalating out of control.
- Mediation reduces the stress and anxiety commonly associated with conflict.
- Mediation reduces the cost of conflict and reduces the risk of litigation.
- Mediation contributes to a more harmonious and productive working environment.
- MEDIATION WORKS!
An enhanced role for workplace mediation
For many years, TCM has been advocating an increased role or mediation as an alternative to time consuming and stressful grievance procedures and Employment Tribunals. We are delighted that mediation will now be taking a more prominent role in UK workplaces. The new system will emphasise the importance of early dispute resolution, for example through workplace mediation. Employers will be enouraged to offer informal dispute resolution mechanisms either through the provision of external or internal mediation.
The proposed benefits of the revised system will be that they are simpler and less prescriptive and that they offer greater flexibility to informally resolve conflicts at work. Our hope is that this will result in cost and time savings and that it will also reduce the stress of going through an Employment Tribunal.
Refer a case for mediation now - contact us on 0800 294 97 87 (option 1)
Find out more about workplace mediation
Refer a case for mediation now - contact us on 0800 294 97 87 (option 1)
Talk to a fully accredited workplace mediator
We recognise that you may be unfamiliar with workplace mediation and its benefits, and you may not feel confident in recommending it yet. Our workplace mediators and trainers are very happy to spend time talking through the 'basics' with you, and you are welcome to contact us with any type of mediation related enquiry.We are passionate and knowledgeable about mediation and we welcome any questions that you have. Call 0800 294 97 87 or email us here.
Free worklace mediation consultation days and workshops
If you or your organisation would like to know more about mediation, then we can visit you for a free mediation consultation day, at a venue of your choice.Our unique mediation consultation days are provided completely free of charge so that your time with a professional mediator can be spent exploring the benefits of mediation to your organisation.
During the workshop we will run a mediation eye opener and we will undertake a mediation impact assessment. For more infromation about this increadible offer, call 0800 294 97 87 or email us here.
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A guide to mediation for HR and business leadersThis guide includes a clear explanation about the causes of conflict along with an explanation of workplace mediation and a description of its benefits.Also included in Mediation Works are 3 unique toolkits:
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Refer a case for mediation now - contact us on 0800 294 97 87 (option 1)
Mediation Eye opener
