Workplace Mediation

Unresolved conflict costs a lot more than just money. Our workplace mediation services resolve complex and challenging disputes - swiftly, effectively and with as little disruption as possible. Our expert and experienced mediators work with all parties in a dispute to establish their underlying needs and interests, encourage dialogue and ultimately, facilitate an agreed resolution.

Over 90% of disputes resolved in just one day

In most cases, mediation lasts for one full day. Experience has shown us that entrenched positions can be adopted when problems are overlooked or inflamed, whereas a fully trained and skilled TCM mediator can help your employees move towards a more constructive and satisfactory resolution. We resolve 93% of disputes referred to us and these typically involve complex issues such as grievances, complaints and allegations of bullying,and harassment.

What issues are suitable for mediation?

Serious disagreements between staff, allegations of bullying or other unacceptable behaviour, change management issues, individual and collective employment disputes are among the issues we can help with. Read more about the types of cases that we successfully mediate.

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"Mediation is where an impartial third party, the mediator, helps two or more people in dispute to attempt to reach an agreement. Any agreement comes from those in dispute, not from the mediator. The mediator is not there to judge, to say one person is right and the other wrong, or to tell those involved in the mediation what they should do. The mediator is in charge of the process of seeking to resolve the problem but not the outcome." CIPD: Mediation, an Employers Guide.

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FAIR mediation is a dynamic, efficient and highly effective process of dispute resolution in which the mediator works with all parties to find a suitable remedy and outcome. Click here for an interactive presentation of the FAIR mediation model^TM

The characteristics of FAIR mediation

• Most FAIR mediation's occur over one full day.
• FAIR mediation is a confidential process which encourages open and honest dialogue.
• FAIR mediators don't judge or blame the parties, instead they invite empathy and encourage dialogue.
• FAIR mediators secure a written, signed agreement in over 90% of the disputes in which they mediate.
• It has taken us many years to get this model right and we now train over 500 mediators a year to be FAIR mediators.

Read more about FAIR mediation and to find out why it is so successful.

A quality service

We take the quality of our mediation activities very seriously and we firmly believe that mediation begins from the minute that you contact us and continues way beyond the parties reaching that all important resolution.

* our success rate is based on the parties achieving a signed agreement by the end of mediation.

The benefits of mediation

Mediation has many benefits - not just for the parties but for their teams, managers and employers:

Employment Act 2008

Following the Gibbons Review (2007), the Employment Act 2008 signifies a more flexible system for resolving workplace disputes. 

An enhanced role for mediation and early resolution

For many years, TCM has been advocating an increased role or mediation as an alternative to time consuming and stressful grievance procedures and Employment Tribunals. We are delighted that mediation will now be taking a more prominent role in UK workplaces. The new system will emphasise the importance of early dispute resolution, for example through workplace mediation. Employers will be asked to offer informal dispute resolution mechanisms either through the provision of external or internal mediation.

The proposed benefits of the revised system will be that they are simpler and less prescriptive and that they offer greater flexibility to informally resolve conflicts at work. Our hope is that this will result in cost and time savings and that it will also reduce the stress of going through an Employment Tribunal.

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