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This event is a great introduction to mediation and to find out what it can do for your organisation

Mediation training from the UK's experts

Our comprehensive portfolio of courses, seminars, webinars and professional development days provide participants with the skills, strategies and tools to resolve complex business, workplace and consumer disputes. Our fully accredited trainers promote a relaxed, challenging and supportive training environment.

Practical Mediation Skills - 2 day course
Develop the advanced skills needed to prevent and resolve workplace disputes and grievances.

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Practical Investigation and Interviewing Skills - 2 day course
Learn the essential skills and techniques for managing all stages of an internal investigation.

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National Certificate in Workplace Mediation™ - 6 day version
Become an accredited mediator with the UK's benchmark qualification for workplace mediation.

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National Certificate in Workplace Mediation™ - 5 day version
Become an accredited mediator with the UK's benchmark qualification for workplace mediation.

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Core Mediation Skills - 1 day course
The essentials skills and strategies for recognising and managing disputes and conflicts at work.

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HR as Mediator and Peacemaker - 1 day course
Learn a robust and practical model of mediation, along with the skills to coach and support managers to resolve conflict.

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Managing Difficult Conversations - 1 day course
Boost your confidence in managing your team and drive positive results through effective dialogue.

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Mediating Team Conflicts - 2 day course
This advanced course provides mediators with the skills that they need to resolve conflict within and between teams and groups.

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Mediating Complaints - in-house course
Gain the skills that you need to understand how and why complaints occur and how to respond when they do.

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How to Manage Anger, Confrontation And Aggression - in-house course
Learn how to defuse and manage aggressive, challenging and difficult behaviour.

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Tackling Bullying And Harassment at Work - in-house course
Gain practical and effective skills to help spot and stop inappropriate behaviour in the workplace.

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How to Communicate And Listen More Effectively - in-house course
Gain the key skills required to engage in constructive, productive and enjoyable communication at all levels of the organisation.

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What Our Clients Say

" I would recommend The TCM Group’s services as being highly beneficial for your workplace. They are very professional, bring a wide range of experience and knowledge and made us all feel very supported"

Sandra Pressley, Isle of Man Department of Health

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HR as Mediator and Peacemaker

"I thought the course was relevant, insightful and extremely useful. A great training session which provides mediation skills and knowledge that can be used instantly. Thank you."

Sophie Theadon, HR Manager, Financial Times

The Essentials of Workplace Mediation

"The course was engaging, motivating and highly informative. Going through the whole mediation role play really showed what it may feel like as a participant and what the little sticking points and difficult aspects may be and how to tackle them."

Rebecca Medcalf, People Policy Specialist, Marks and Spencer

National Certificate in Workplace Mediation

"One of the best, most useful trainings I have ever been on. It will be really useful in the workplace and in my personal life."

Mahmuda Ali, Operations Support Officer Team Leader, UNRWA West Bank

Core Mediation Skills

"Practical training that will be useful in dealing with workplace conflict before it becomes a grievance. Applicable to my day-to-day work and experience."

Tanya Kloppes, Ward Manager, King Edward VII Hospital

Practical Mediation Skills

"An extremely useful and informative day. I found the course extremely useful, providing great techniques that I look forward to using in practice."

David Spain, HR Manager, Arcadia

The TCM Mediation 'Eye Opener'

This event introduces the 3 P's of Mediation - Principles, Process and Practical applications. It is an interactive, informative and fun event.

The day will look at case studies and provide an opportunity to share experience, and develop mediation strategies to facilitate these tricky exchanges. 

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Mediation & Change Webinar

This webinar will explore the relationship between change and conflict and examine the role of mediation in helping to overcome barriers to change.

Become an accredited mediator with the UK's benchmark qualification for workplace mediation.

The essentials skills and strategies for recognising and managing disputes and conflicts at work.

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The TCM Mediation 'Eye Opener'