Early Resolution Skills for Managers and HR

Learn how to have difficult converstaions and 'nip conflict in the bud'

At The TCM Group, we believe that the early recognition and resolution of workplace disputes is one of the cornerstones of effective leadership, employee relations and human resources management.

This course presents participants with the skills that they need to understand how and why disputes occur and how to respond when they do. Our highly experienced trainers help participants to become Early Dispute Resolvers. We provide the skills and strategies that managers need to nip issues in the bud - before they escalate out of control.

We recommend that all managers within an organisation become early dispute resolvers and we offer significant discounts to organisations who wish to provide training in this way. The course uses the highly accliamed FAIR model to help deleagets get the best results from difficult conversations:

Facilitate
Appreciate
Innovate
Resolve

This course can also act as a 'stepping stone' to more formal mediation and dispute resolution training for managers who wish to develop these skills further.

This course covers:

• Understanding the causes and effects of conflicts and disputes.
• How to recognise the early warning signs of conflict.
• How to manage a difficult conversation with parties in a dispute.
• How to use the FAIR model to get results
• How to develop a dispute resolution strategy or action plan.
• Who to ask for and advice and the role of key stakeholders (HR, Occupational Health, Harassment Advisers, trade Unions etc.)
• The role of the manager during a dispute resolution process.

Who is this course for

All managers and leaders within organisations across the UK.

Other relevant information

The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving workplace disputes and grievances.

This course can be tailored to suit and delivered in-house:

In- House Enquiry