Core Mediation Skills - 1 day course
Equip your managers and leaders with the skills they need to prevent disputes before they escalate out of control.
Conflict in the workplace causes a decrease in productivity, increase in absence and a lowering of morale across the entire business as well as costing the company thousands of pounds each year.
This one day course equips delegates with the core mediations skills they need to ‘nip’ conflict in the bud.
We recommend that all managers and HR professionals within an organisation become early dispute resolvers and we offer significant discounts to organisations who wish to provide training in this way. The course uses the highly acclaimed FAIR model to help delegates get the best results from difficult conversations:
- Facilitate
- Appreciate
- Innovate
- Resolve
This course can also act as a 'stepping stone' to more formal mediation and dispute resolution training for managers who wish to develop these skills further.
- Understanding the causes and effects of conflicts and disputes.
- How to recognise the early warning signs of conflict.
- How to manage a difficult conversation with parties in a dispute.
- How to use the FAIR model to get results
- How to develop a dispute resolution strategy or action plan.
- Who to ask for and advice and the role of key stakeholders (HR, Occupational Health, Harassment Advisers, trade Unions etc.)
- The role of the manager during a dispute resolution process.
All HR professionals, managers and leaders within every organisation across the UK.
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