How to be an Effective Facilitator
Manage Difficult Conversations & Engage People In Decision Making
In this increasingly complicated world of work, as managers become leaders; organisations become increasingly stakeholder driven; and customers are given increasing power and information a new form of decision making is required which enables and empowers your stakeholders. This short course covers the key skills required to help your managers and other staff facilitate difficult conversations and engage all stakeholders in decision-making.
Potential participants: CEO’s, all customer relations staff, senior, middle and junior managers; supervisors and team leaders; HR and personnel officers, advisers, and managers; equalities advisers and harassment contact officers, trade union officials
This course covers:
- Understanding group dynamics
- Defining the role of the facilitator
- Establishing expectations and keeping them realistic.
- Managing conflict and disagreement in groups
- Structuring a facilitated event
- Key skills: Active listening, questioning, funneling
- Remaining impartial and calm
- Maintaining an inclusive approach
- Facilitation tools and techniques (Thought storming, SWOT and PEST, process mapping, nominal group etc)
- Report writing
- Evaluating effectiveness
Other relevant information
The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving workplace disputes and grievances.
