How to Communicate And Listen More Effectively

Become A More Confident And Effective Communicator

Communication is at the heart of the modern organisation.

However, communication can often go wrong, especially when we consider that only a small proportion of what we communicate is in the spoken word, the rest, as they say is the way that we say it!

This course provides participants with the key skills required to engage in constructive, productive and enjoyable communication at all levels of the organisation.

Course Objectives

The course helps participants to manage relationships, negotiate targets, agree objectives, manage confrontation and seek acceptable solutions to conflict.

Potential participants: CEO’s Senior, middle and junior managers; supervisors and team leaders; HR and personnel officers, advisers, and managers; equalities advisers and harassment contact officers, trade union officials

Course Content:

• The nature of communication and potential blocks and barriers to the process.
• Skills for overcoming blocks and barriers to effective communication.
• The importance of gender and cultural issues in communication.
• Personal communication styles and their impact upon others.
• Key skills: active listening, reframing, paraphrasing, summarising and questioning.
• Non Verbal Communication (NVC) and how it can affect the communication process.
• Building and maintaining rapport.
• How to separate the content of the message from the feelings and the emotions and develop skills, which encourage others to do likewise.
• Communication and its role in effective conflict management.

This course can be tailored to suit and delivered in-house:

In- House Enquiry