HR as Mediator and Peacemaker - 1 day course

Increasingly, HR professionals are being called upon to spot, prevent, and resolve workplace disputes before they escalate or explode. In the new dispute resolution reality, HR teams are adopting the role of mediators and peacemakers within the modern organisation.

This one day course builds on HR and ER professional's experiences of grievance resolution. It offers a tried and tested model of mediation along with a series of practical tips and guides to secure a positive resolution in workplace grievances and disputes.

• The causes and effects of conflicts and disputes.
• Setting up and managing mediation meetings with care and control.
• The key skills required to help/coach managers to have constructive conversations at work.
• The 5 key skills to manage the four stages of the highly acclaimed FAIR mediation model™.

1. Understand the causes and effects of workplace conflict and recognise the key psychological factors involved in conflict and conflict management.
2. Understand mediation, the role of the mediator and the many benefits of mediation.
3. Recognise the importance of impartiality, confidentiality and voluntarism in mediation.

The course offers a perfect blend of theory and practice and will equip you with the skills necessary to mediate effectively and to maintain a peaceful and productive working environment.
 

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The cost of the course is £275.00 +VAT, (click here for details of current promotional offers) 

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