Managing Difficult Conversations - 1 day course

Having difficult conversations can be stressful but it is an inevitable part of effective management. In fact, recent research suggests that managers spend as much as a third of their time having difficult conversations at work.

This one-day course provides delegates with the simple, effective and robust framework that they need to manage and facilitate a difficult conversation. The course develops the core competencies that managers and leaders require to have effective and constructive dialogues with a member of their team, particularly over poor performance, absences, redundancy, or other bad news. The course utilises best practice and develops awareness of the blocks and barriers managers may face when having a difficult conversation with an employee, and the tools and skills to plan for the expected as well as the unexpected!

 

Delegates will gain the tools and skills they need to:

• Develop constructive conversations with their employees and teams
• Promote wellbeing by developing a positive, communicative and supportive team environment
• Identify and respond to disputes and grievances
• Manage strong emotions
• Assertively challenge negative or destructive attitudes or behaviours
• Facilitate the management of change
• Promote and support informal resolution of grievances where these occur

Module 1- Setting the scene
Module 2- The context of managing difficult conversations
Module 3- Introducing the model
Module 4- Key communication skills
Module 5- Working with strong emotions and behaviours
Module 6- Reframing
Module 7- Non-defensive responses to criticism
Module 8- Informal resolution
Module 9- Skills Practice
 

 

We recommend that all managers, TU reps and HR professionals within an organisation attend this course.

The cost of the course is £275.00 +VAT, (click here for details of current promotional offers) .

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