Training Testimonials

Excellent training opportunity, practical to give enough confidence to go into the ‘real’ world and do mediations.

K. K. Poonia – Diversity Manager, The University of Southampton

Mediation in The Diverse Workplace

Mediation in The Diverse Workplace

 

Introduction

TCM is committed to providing mediation services which support organisations diversity and equality strategies and practices. A raft of new and changing legislation has set out clear expectations for employers and employees and mediation is bringing huge benefits by creating dialogue and consensus.

This unique and highly innovative event will focus on the four elements of mediation and dispute resolution in a modern, diverse workplace:

1. Changing legislation
2. Improving employee relationships in a diverse workplace
3. Best practice for HR and employers
4. Leadership and the role of the manager

The event will offer participants an opportunity to:

Explore their organisations response to conflict and diversity
Develop practical steps that they can take to embed mediation into their diversity practices and equality strategies.
Learn how to help change attitudes and resolve conflict through constructive dialogue.

Potential Participants:

CEO's, senior, middle and junior managers; supervisors and team leaders; HR and personnel officers, equalities advisers and harassment contact officers, solicitors and barristers; trade union officials.

Please note: This course is not suitable for internal mediators. If you wish to become a certified internal mediator, please click here to see full details of the National Certificate In Workplace Mediation

Course Outcomes and Objectives

By the end of this course participants will:

1. Understand the nature and the impact of conflict.
2. Possess the key skills to prevent and resolve conflicts and disputes.
3. Understand the principles, the process and the practical applications of mediation.

The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving workplace disputes and grievances. This course has helped hundreds of managers across the UK to effectively manage workplace conflict. The course can also be used as a stepping stone to our more advanced mediation courses.