Practical Mediation Skills - 2 day course

TCM's 2 day Practical Mediation Skills course is one of our most popular short courses. The course has been designed for managers and leaders who wish to develop the skills necessary to prevent and resolve workplace disputes and grievances.

The cost of the course is £495.00 +VAT, (click here for details of current promotional offers)

The course provides a thorough grounding in mediation and dispute resolution. Our expert facilitators will equip your managers with the skills to prevent conflicts from occurring and to resolve those that do occur effectively, speedily and constructively.

Upon completion of the course, delegates are qualified to join The Professional Mediators’ Association (The PMA). More information about The PMA can be found at www.professionalmediator.org .

Course Content:

The course uses a variety of teaching and learning methods. The course is highly participatory and experiential and utilises realistic case studies and role plays as well as small group discussions and trainer input.

By the end of this course, participants will understand the following:

What is conflict and how do we react to it?
Conflict as an expression of loss and of unmet needs.
The causes and effects of workplace conflict.
The TCM Conflict Escalator.
The 5 conflict management styles (avoid, accommodate, confront, compete, collaborate).
Mediation - its principles, process and philosophy.
The 5 golden rules for a mediating manager.
How to set up and run a mediation session.
How to be impartial when people want you to take sides.
Active listening: how to separate facts, feelings, perceptions and needs.
Challenging prejudices, stereotypes and assumptions in mediation.
How to influence, negotiate and seek consensus.
Reframing and Non-Violent Communication.
The role of mediation in tackling bullying, poor performance, absence, inappropriate behaviour, etc.
Reaching agreement and action planning.

This 2 day course has helped hundreds of managers across the UK to get a grip on workplace conflict.

Potential Participants:

CEO's, senior, middle and junior managers; supervisors and team leaders; HR and personnel officers, equalities advisers and harassment contact officers, solicitors and barristers; trade union officials.

Please note: This course is not suitable for internal mediators. If you wish to become a certified internal mediator, please click here to see full details of the National Certificate In Workplace Mediation

Course Outcomes and Objectives

By the end of this course participants will:

Understand the nature and the impact of conflict.
Possess the key skills to prevent and resolve conflicts and disputes.
Understand the principles, the process and the practical applications of mediation.

The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving workplace disputes and grievances. This course has helped hundreds of managers across the UK to effectively manage workplace conflict. The course can also be used as a stepping stone to our more advanced mediation courses.

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Available Dates:

Inhouse Training

This course can be tailored to suit and delivered in-house:

In- House Enquiry

Important Course Info:

Why choose TCM How to book Multiple bookings Venue / accommodation ILM accreditation Anti-discriminatory practise A note about VAT No win - no fee Evaluation and follow-up