PMA Master Class - 8th June: Mediating Performance Management Cases

Course Introduction
Agendas and Objectives
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How often does firm performance management lead to a grievance complaint of bullying and harassment against the manager? Both parties are often feeling bruised and battered by the subsequent process – and then it’s brought to mediation! What challenges does the mediator face? The day will look at case studies and provide an opportunity to share experience, and develop mediation strategies to facilitate these difficult exchanges. We will also look at how difficult conversation should be managed in order to avoid the grievance in the first place.

Steve has extensive experience in both HR and operational roles, and has managed change and conflict in stressful and demanding environments.

Define Performance management cases
Look at examples through case studies and delegate's experiences
Explore the problems they present for management and for mediators
Develop techniques and strategies to overcome these specific challenges
Develop techniques and strategies to prevent these cases from escalating in the first instance.

Open to new and experienced mediators

Non-members - £145 + VAT (click here to become a member)
Members - £95 + VAT (please type PMIS as your promo code to claim your discounted rate). Details will be verified on system.
Refreshments and buffet style lunch provided

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Inhouse Training

This course can be tailored to suit and delivered in-house:

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Important Course Info:

Why choose TCM How to book Multiple bookings Venue / accommodation OCN accreditation Anti-discriminatory practise About the PMA A note about VAT No win - no fee Evaluation and follow-up