Training Latest
TCM runs a comprehensive programme of courses and events.
Each of our courses is expertly designed and delivered by fully accredited trainers. We also specialise in developing bespoke courses for our clients.
Each of our courses is expertly designed and delivered by fully accredited trainers. We also specialise in developing bespoke courses for our clients.
Important Course Info :
Learn how To resolve team and group conflict with the UK's mediation experts
When teams experience destructive conflict, they may become divided, damaged and dysfunctional.
Team Conferencing is a form of mediation which brings all parties involved in a dispute together with the support of an expert third party facilitator. Our team conferencing model is based on a process called Restorative Justice (RJ) which is increasingly used in communities and workplaces to resolve multiple party, multiple issues conflicts.
This unique and highly effective course uses tried and tested approaches to provide participants with the skills they need to resolve conflict within and between teams.
Team Conferencing is a form of mediation which brings all parties involved in a dispute together with the support of an expert third party facilitator. Our team conferencing model is based on a process called Restorative Justice (RJ) which is increasingly used in communities and workplaces to resolve multiple party, multiple issues conflicts.
This unique and highly effective course uses tried and tested approaches to provide participants with the skills they need to resolve conflict within and between teams.
Potential participants:
Existing workplace, commercial and other mediators; management consultants, CEO's, senior managers; HR and personnel officers, advisers, and managers; equalities advisers and harassment contact officers, trade union officials.
This 2 day course covers:
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The nature and impact of conflict within teams.
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Establishing a clear terms of reference for team conferencing
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Setting and maintaining boundaries and ground rules.
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Setting up and managing a team conference.
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Interviewing and active listening- separating facts and feelings.
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Challenging prejudices, stereotypes and assumptions within the team.
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Key facilitation and problem solving techniques.
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Negotiating and seeking consensus.
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Reframing and Non-Violent Communication.
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Reaching agreement, action planning and evaluating effectiveness.
Course Outcomes and Objectives
By the end of this course participants will:
- Understand the nature and the impact of conflict within groups and teams
- be able to facilitate a complex team conference with multiple parties and multiple issues
- Possess key skills and strategies to resolve team and group conflicts
The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving team disputes and conflicts.
Do you need a team facilitator?
The TCM Group can help resolve a team conflict in your organisation. We would be very happy to discuss your needs with you and to design an approach which is tailor made to meet the needs of your organisation. Call us on 0800 294 97 87 for more information. We also faciliatate difficult meetings (shareholders, board, community enaggement etc) plus we can facilitate private meetinsg where you require a neutral/independent chair person.
In-house Training
Booking
Available Dates:
Try our Booking FAQ or
call us on 0800 294 97 87
and we will be happy to take your booking by phone.
call us on 0800 294 97 87
and we will be happy to take your booking by phone.
