Mediating Team Conflicts - 2 day course
Learn how to mediate team and group conflict with the UK's mediation experts
In a dynamic and diverse workplace, conflicts increasingly involve multiple parties. Team conflicts require advanced mediation, facilitation and negotiation skills to bring complex and challenging disputes to a resolution.
This advanced two day training will equip mediators with the new skill set they need in order to mediate team conflicts across a diverse range of industries. The course is delivered by The TCM Group’s highly experienced mediators who draw upon their vast depths of knowledge and experience to ensure that delegates become industry standard team mediators.
The course provides in-house mediators with the skills and tools needed to cover a wider range of internal disputes. It also provides independent mediators with the potential for increased job opportunities.
The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving team disputes and conflicts.
-
The nature and impact of conflict within teams.
-
Establishing a clear terms of reference for team conferencing
-
Setting and maintaining boundaries and ground rules.
-
Setting up and managing a team conference.
-
Interviewing and active listening- separating facts and feelings.
-
Challenging prejudices, stereotypes and assumptions within the team.
-
Key facilitation and problem solving techniques.
-
Negotiating and seeking consensus.
-
Reframing and Non-Violent Communication.
-
Reaching agreement, action planning and evaluating effectiveness.
- Understand the nature and the impact of conflict within groups and teams
- be able to facilitate a complex team conference with multiple parties and multiple issues
- Possess key skills and strategies to resolve team and group conflicts
Review
Why choose TCM | Multiple bookings | Venue / accommodation | ILM accreditation | Anti-discriminatory practise | A note about VAT | Evaluation and follow-up
Available Dates:
