Each of our courses is expertly designed and delivered by fully accredited trainers. We also specialise in developing bespoke courses for our clients.
Short Courses - 1 or 2 Days
Core Mediation Skills
A one day course from TCM - The conflict management experts
The essentials skills and strategies for recognising and managing disputes and conflicts at work.
HR as Mediator and PeacemakerA one day course from TCM - The conflict management experts
Learn a robust and practical model of mediation, along with the skills to coach and support managers to resolve conflict.
Refresh your Mediation SkillsA one day course from TCM - The conflict management experts
The practical follow-up course designed for former delegates of our "Core Mediation Skills", "Practical Mediation Skills" and "HR as Mediator and Peacemaker" programmes.
Managing Difficult ConversationsA one day course from TCM - The conflict management experts
Difficult conversations are just that - difficult. This course provides everything that your managers and leaders need to secure positive outcomes at times of change, conflict or crisis.
Coaching - Conflict, Change and Crisis (Skills and Practice)A two day course from TCM - The conflict management experts
Learn how to support people to transform the way they manage conflict on this two day course.
Employee EngagementA one day course from TCM - The employee engagement experts
This innovative one day course will give you everything that you need to develop an engaged workforce during these tough times.
Practical Performance ManagementGain the skills, tools and structure to conduct a successful and positive performance management review.
Mediating Team Conflict
A two day mediator development course from TCM - The conflict management experts
This advanced course provides mediators with the skills that they need to resolve conflict within and between teams and groups.
Gain the skills that you need to understand how and why complaints occur and how to respond when they do.
How to Manage Anger, Confrontation And AggressionLearn how to defuse and manage aggressive, challenging and difficult behaviour.
Tackle Bullying And Harassment at Work
Gain practical and effective skills to help spot and stop inappropriate behaviour in the workplace.
How to Communicate And Listen More Effectively.Gain the key skills required to engage in constructive, productive and enjoyable communication at all levels of the organisation.
Getting the most from the employment law reforms
This one day course led by mediation expert David Liddle will provide delegates with what they need to know about the latest changes surrounding employment tribunals.